Ogilvy UK’s Post

There is no one who understands the power of customer experience in building loyalty more than Clare Lawson, Ogilvy One EMEA’s CEO. She sat down with Forbes and Adrian Swinscoe, another leading authority on CX, to talk about the impact brands can make when they merge the discipline with influencer marketing. Her insights have been featured in his latest Forbes column, a deep-dive into how influencers are bridging the trust gap in customer experience. Read the full article in the comments.

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