Omni Boston Hotel at the Seaport’s Post

Dive into the intricacies of back-of-house hotel operations with David Wells from Belden Inc. Unearth how these fundamental operations pave the way for exemplary front-of-house guest experiences. Let's enhance hospitality together. #Hospitality #HotelOperations #Belden #smartbuildings

A Totally Terrific Tuesday to each of you my Linked In friends! I know many of you travel endlessly and spend many nights in hotels and guest houses all across the globe. Do you ever think of what is the difference between different hotel star ratings that you encounter in booking? What should you expect when a hotel declares itself 4 or 5 star versus a two-star property? The challenge is that there is no global star rating system. So, especially in our hemisphere and surely with us in the Caribbean, it is legal for hotels to declare that they are 3 or 4 star. What should you expect? Whereas a 1- or 2-star property provides the basics, i.e. a bed and bath and maybe a continental breakfast, a 3-star property would offer more amenities, more dining options, better quality linens, etc. To be truly 4 star, a property should offer even more amenities, services, dining options, including extensive room service and generally a higher level of service. A 5-star property is one that has an even more expansive range of amenities, higher quality amenities even re those in the bath, extensive dining and room service and a focus on really personal service and the little touches that show that thought was given to your comfort. In June, I visited one beautiful, truly 5-star property in Antigua. In the bathrooms, instead of having the regular paper towels or dryers, they had actual damask linen napkins in the bathroom! Outside the doors of the beachside suites were these pristine white basins of water, also with bougainvillea, that were placed there so guests could wash their feet off before entering the rooms. Staff greeted guests by name and stepped aside on pathways to allow guests to pass easily. Everything about that resort just felt luxurious. The food was another great story! So, what great properties have you been in recently and what was their star rating? The standards in this resort and others in that class are maintained by a focus on training, especially of supervisors, who are responsible for ensuring that tasks are completed to the required standards. You may register your own supervisors for next week's "Supervisory Management" training via the link below. #lisabecklesconsulting #hotelrating #amenities #training #supervisorymanagement #supervisoryskills #traininganddevelopment

Dive into the intricacies of back-of-house hotel operations with David Wells from Belden Inc. Unearth how these fundamental operations pave the way for exemplary front-of-house guest experiences. Let's enhance hospitality together. #Hospitality #HotelOperations #Belden #smartbuildings

Step behind the curtains and discover how back-of-house hotel operations set the stage for an outstanding front-of-house guest experience. Join us as we delve into insights from Belden Inc.'s David Wells in this enlightening blog post. #HospitalityManagement #CustomerExperience #Belden #smartbuildings

Step behind the curtains and discover how back-of-house hotel operations set the stage for an outstanding front-of-house guest experience. Join us as we delve into insights from Belden Inc.'s David Wells in this enlightening blog post. #HospitalityManagement #CustomerExperience #Belden #smartbuildings

Step behind the curtains and discover how back-of-house hotel operations set the stage for an outstanding front-of-house guest experience. Join us as we delve into insights from Belden Inc.'s David Wells in this enlightening blog post. #HospitalityManagement #CustomerExperience #Belden #smartbuildings

Step behind the curtains and discover how back-of-house hotel operations set the stage for an outstanding front-of-house guest experience. Join us as we delve into insights from Belden Inc.'s David Wells in this enlightening blog post. #HospitalityManagement #CustomerExperience #Belden #smartbuildings

Step behind the curtains and discover how back-of-house hotel operations set the stage for an outstanding front-of-house guest experience. Join us as we delve into insights from Belden Inc.'s David Wells in this enlightening blog post. #HospitalityManagement #CustomerExperience #Belden #smartbuildings

How often do #hotels wash or change #blankets? Hotels, lodges, guest houses, etc. provide an extra blanket (in the closet). Do you put a clean, fresh blanket for every check-in or re-use one that has been used by another guest? What is the policy on your hotel? #housekeepers #housekeeping

The name of a hotel may catch the attention of potential guests, but it is the staff that truly makes a hotel legendary. While a catchy name may pique interest, it is the service and experience provided by the staff that will leave a lasting impression on guests. A hotel can have all the amenities and luxurious features, but without a dedicated and exceptional staff, it will not stand out in the hospitality industry. The staff of a hotel plays a crucial role in creating a memorable and enjoyable experience for guests. From the front desk to housekeeping, each member of the staff contributes to the overall atmosphere and reputation of the hotel. A friendly and attentive staff can turn a simple stay into a remarkable one, while a disinterested or unprofessional staff can ruin the entire experience. The way a staff handles guest requests, resolves issues, and provides personalized service is what truly sets a hotel apart from its competitors. In conclusion, the name of a hotel may be the first thing that attracts guests, but it is the staff that keeps them coming back. A legendary hotel is not just known for its name, but for the exceptional service and experience provided by its staff. The dedication, professionalism, and attentiveness of the staff are what truly make a hotel stand out and create a lasting impression on guests. A hotel's success and reputation depend on its staff, making them an integral part of the hospitality industry.