Omni Tempe Hotel at ASU’s Post

Do you work in the Retail, Leisure or Hospitality sector? If so, then this event is for you! It will cover the hot legal risk topics and I know Philip Somarakis, Georgie Collins, William Scott and Charlotte Rees-John will add commercial insight and top tips for you to take away. It's a hybrid event, so you can attend in person or on-line. Click on the link below to register. #leisure #retail #hospitality #legalrisk

You only get one chance at making a first impression in hospitality

Couldn’t be more thrilled to receive this 5 star review from one of my valued guests. Such positive feedback is motivation to keep going above and beyond for my clients, tenants and guests. https://lnkd.in/gKenA_4y #driftpropertymanagement#review#5starreview#airbnbreview#guestreview#propertymanagement#goldcoast#goldcoastholidayaccomodation#propertymanager#propertymanagementgoldcoast

Want to know the secret to navigating any situation? Simple. When they go low.. You go high. Why? Because it is imperative that you be known for your character above all. Character is KEY. Character will always trump title, reputation or tenure. Prioritize it in every decision. Join 1,000+ hospitality pros on their journey to succeeding in the Industry here, https://lnkd.in/eyHTkw8e.

🎢 I could talk to Josh Liebman, ICAE about the world's greatest roller coasters nonstop, but he's also one of the attractions industry's foremost experts on guest experience. So much so that he's written a book about it... You can watch us eat chicken wings and discuss some of the best lessons from his book 𝑻𝒉𝒆 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑴𝒆𝒏𝒕𝒂𝒍𝒊𝒕𝒚 via our full video interview: https://lnkd.in/ghpg47B3 When it comes to hospitality, there are some universal lessons when it comes to delivering a great customer experience that apply no matter what industry you’re in. Whether you’re dealing with guests, customers, clients, or visitors, the “hospitality mentality” is key to success. Stay Innovative, Stay Thirsty #manufacturinghappyhour

I believe that a great attitude is an amalgamation of self-discipline and a commitment to personal development. As the legendary Jim Rohn once said, "Discipline is the bridge between goals and accomplishment." The discipline to consistently strive for improvement is what propels us toward our aspirations. . . . . . #hospitalityindustry #hoteliers #flairbartending #foodandbeverageindustry #beveragetrends #trendingreels #linkedincommunity #marriottinternational #marriottcareers #marriotthotels

Have you started to follow my Giant Steps page yet?

#AtYourService 😎 Customer service is unique in #Vegas for so many reasons, but one approach specifically stands out: VIP treatment! Especially in the context of "casino hosts." Hosts are typically employed by casinos specifically to cater to high rollers and #VIP guests, providing a level of customer service that goes well beyond what's found in most other industries. A casino host's job is to ensure that these “top-tier” guests have a personalized and seamless experience, which might include complimentary hotel rooms, meals, show tickets, and other perks designed to attract and retain these valuable customers. What sets Las Vegas apart in this regard is the highly competitive nature of these services. Casinos often go to great lengths to outdo each other in terms of the extravagance and personalization of the services they offer to their most valued guests. Vegas’s intense focus on customer service has helped the city maintain its reputation as a premier destination for luxury and entertainment, illustrating how deeply customer service is embedded in the city's culture. Now, we just need a way to translate that into the local areas! Oh wait…. We’re doing that now!!! 🤩🤩🤩 #lacritiqueLV

The Fundamentals of Hospitality: Celebrate Success Always! Our industry moves at a ferocious pace. Guests come and go, months fly by, targets keep us busy, and it can often be a new year before we know it! We often get caught up with a focus on the next day, the next target, or the next milestone, and we forget to celebrate. Every win is a win, and taking time to measure backward is just as important as looking forward. Never forget the progress you have made as an individual and team, whether big or small. Spending time to celebrate wins is fundamental in building a strong, high-performing and motivated team in the long run! #TheFundamentalsofHospitality #Celebrate #Wins

If you find average turn times and days on market to be exhilarating topics of conversation, this dinner is for you. Come join some like-minded property managers for dinner and drinks tomorrow night. Second Nature is buying, and everyone knows they spare no expense. Who knows, we may get crazy and discuss industry KPIs.