ON THE MARK’s Post

See you at the “Driving Organizational Change for People Leaders Conference” on November 27th! Rahul Lama Sharon Davies Let’s connect, reach out to us!

BAE Systems had a complicated business model and a new management team. The team was not well aligned, and roles and responsibilities were poorly defined, this caused them to reach out to OTM. How did we help? Download the full case study and learn how! https://hubs.ly/Q02RBBL30

In over 34 years of business, we’ve learned a lot about the common issues businesses face. Lack of Communication – When teams aren’t aligned and informed, inefficiencies thrive. An effective operating model relies on clear, consistent communication across all levels to ensure everyone is on the same page. Poor Role Design – Vague or overlapping roles create confusion and hinder productivity. A well-designed operating model assigns clear responsibilities that drive accountability and success. High Turnover – Turnover disrupts continuity and knowledge transfer. A sustainable model needs to address employee retention and create an environment that nurtures growth and loyalty. Lack of “Culture” – A strong operating model integrates company culture into its DNA. Without a cohesive culture, teams may lack the motivation and alignment to pursue shared goals. Unclear Gravitational Pull – When there is no central guiding force in decision-making, teams can drift without purpose. A successful operating model needs a clear "gravitational pull" that drives focus, priorities, and strategic alignment. Address these dilemmas with a holistic approach, and your operating model will become a tool for lasting success.

Modernizing an operating model isn’t just about updating processes—it’s about solving real, complex dilemmas that impact your organization’s performance and future. Tackling these dilemmas requires a deep, nuanced approach—one that aligns your strategy with the needs of your people and business. Stay tuned this week to learn more about the common issues we see!

How do we achieve results that last? It’s simple… Our solution is rooted in science and has been developed over decades and hundreds of complete redesigns. We bring together top-down and bottom-up strategies, aligning behavioral shifts, people, and ways of working to tackle challenges from every angle. Our solution isn’t just about restructuring; it’s about embedding change in a way that’s sustainable and tailored to your unique organization. By addressing these elements holistically and systemically, we ensure you’re equipped to solve complex problems and navigate future challenges. This isn’t just a plan; it's a strategy that leads to real, lasting results.

Check out our case studies! Amex’s Travel Financial Capture (TFC) group’s leadership team saw the need for fundamental change. Fragmented business processes were creating errors and losses; groups weren’t working well together; the workforce was disconnected from the business strategy and customers were highly dissatisfied. Employee engagement was low and employees felt they were getting “beaten up” by ongoing reengineering, outsourcing, and resource shortages. At the same time, employees were undergoing new information technology initiatives. Read the full case study here: https://hubs.li/Q02QS72z0

What is our approach to change? Complex problems require more than a one-size-fits-all solution—they need puzzle learning and collective genius to ensure these changes stick around. Our approach? It’s both top-down and bottom-up, integrating behavioral shifts, the people behind the organization, and evolving ways of working simultaneously. By addressing every facet of your organization—holistically and systemically—we ensure real change takes root. Let’s unlock your organization’s full potential! Reach out to us today: https://hubs.li/Q02QS8YW0