OnTrac’s Post

Free shipping is no longer a perk, but the expectation. Expensive shipping is among the top reasons why consumers abandon their carts, select a different retailer, or stop shopping with a retailer altogether. Retailers can leverage free shipping to acquire new customers and boost brand loyalty. Learn more. #freeshipping #fastdelivery #homedelivery

Expensive shipping is among the top reasons why consumers abandon their carts, select a different retailer, or stop shopping with a retailer altogether. Retailers need to offer free shipping or else risk losing customers. Learn more. #freeshipping #ecommerce #shippingsolutions #ontrac

The surge in #ecommerce returns, especially in apparel and home goods, has led retailers to reconsider their return policies. As #logistics costs rise and fraudulent returns become a concern, free return perks may diminish in the future. Some retailers are even adopting a trend of returnless refunds, allowing customers to keep the item and receive a full refund. #returnsmanagement #onlineshopping #wisdomwednesday

As we transition into the post-pandemic era, many of the consumer behavior impacts are proving to be long-lasting—and that includes the lack of brand loyalty among shoppers. OnTrac CCO Josh Dinneen shares strategies to help retailers enhance their parcel delivery strategies to win back customers and rebuild brand loyalty. Read the full article in Forbes to learn more about what consumers are looking for and how to meet these demands. #ecommerce #retail #supplychain

70% of consumers consider slow delivery to be 3 or more days. In 2023 alone, slow delivery has caused 63% of consumers to switch retailers, 60% to not purchase again from a retailer, and 43% to abandon their carts or stop shopping with that retailer. Retailers that fail to deliver orders within the timeframe that shoppers have come to expect will lose business. Understand how to provide faster delivery that wins customers and sets you up for success. #fastdelivery #slowdelivery #expeditedshipping

FUN FACT FRIDAY I hate to break it to you - but PEAK is coming. I spent most of my early carrier as a store manager for a boutique clothing/accessories retailer and MAY was when I started my preparations for Q4. I knew I needed space for increased freight, more people to handle the influx of customers, and a solid plan for advertising to get feet through the door. Unfortunately, I had to rely on my own personal experience from the years before on what to expect. YOU, however, have me. Offering you key insights about consumer expectations as you start planning for peak 2024. Here are some stats from BOXpoll on consumer preferences in ecommerce logistics: A) 71% of consumers are willing to pay extra for gift wrapping. B) 41% prioritize accuracy over speed, valuing Estimated Delivery Date. C) 74% would pay $5 for return pickup. These statistics challenge common assumptions in the industry. Will you adapt your strategy for peak based on these consumer trends? Seems to me like there are avenues to reduce the cost of shipping and increase revenue by offering differentiators in service - tell me what you think in the comments. #smallparcelshipping #b2c #prepareyourselves #peakiscoming Sources: - Return pickup trends: https://lnkd.in/gDamgtXB - Gift wrap insights: https://lnkd.in/gr3CUCfv - Consumer tracking priorities: https://lnkd.in/gt44BV_c

As customer returns continue to remain a problem in retail, brands are coming up with different ways to make it easier not only for the customer, but also for themselves. Consolidators are helping e-commerce brands with returns and minimizing downsides for retailers, such as lost revenue and environmental impacts, with the help of technology https://lnkd.in/efUbwFCu #returns #retailers #retail #ecommerce

Online retailers are increasingly allowing customers to keep returns rather than going through the entire process of sending merchandise back. Why is that? In some cases, depending on the product, of course, it can cost the retailer more to have the item shipped back as opposed to issuing a refund. In Fortune Magazine, Steve Mollman discusses this trend in retail and why this holiday shopping season many brands may opt to do this. #Retail #RetailTrends #Merchandise #eCommerce

When a brand/retailer has sent you the wrong item, have they offered for you to "keep it" while they send out a replacement? "Taking stuff back is way more expensive for retailers than sending it out." According to goTRG, 59% of surveyed retailers offer "returnless" or "keep it" policies for unwanted products whose return costs exceed their value. #onlineshopping #ecommerce #returnsmanagement

70% of consumers consider slow delivery to be 3 or more days. In the last year, slow delivery has caused 63% of consumers to switch retailers, 60% to not purchase again from a retailer, and 43% to abandon their carts or stop shopping with that retailer. Retailers that fail to deliver orders within the timeframe that shoppers have come to expect will lose business. Understand how to provide faster delivery that wins customers and sets you up for success. #fastdelivery #slowdelivery #expeditedshipping