Ravi Vaidiswaran’s Post

There is often debate around the importance of frontline sales versus aftersales service in determining a company's success and customer satisfaction. In truth, both are indispensable for maintaining and enhancing a thriving business and strong customer relationships. Frontline sales endeavors to attract new customers and expand the client base, while aftersales service is committed to delivering sustained support and nurturing long-term customer contentment, ultimately resulting in repeat business. These two facets are interdependent, similar to the concept of Yin and Yang, and must be harmonized and coordinated for sustained prosperity and customer fulfillment. It is important to keep in mind the that "Customers are not dependent on us; we are dependent on them. They are the purpose of our business, an integral part of it. Serving them is not doing them a favor; rather, they are doing us a favor by granting us the opportunity to do so."

Customer Service.... It costs six times more to attract a new customer than it does to keep an existing one. A typical dissatisfied customer will tell 8-10 people about their problem. Seven of ten complaining customers will do business with you again if you resolve the complaint in their favor. If you resolve a complaint on the spot, 95% will do business again. Of those customers who quit, 68% do so because of an attitude of indifference by the company or a specific individual. In summary... Customer Satisfaction equals success. 😉

A Loyal Customer is a treasure you should keep and hide from the world Not only is it more expensive but also much more difficult to acquire a new customer than to keep current customers.  On average, loyal customers are worth up to 10 times as much as their first purchase. Are your customers truly satisfied? You may go to a customer, pick their orders, deliver them on time and assume that the customer is satisfied. However, what you did was fulfil the customer's needs, which might not necessarily equate to satisfaction. Customer satisfaction is a measure of how products or services provided by your company meet customer expectations.

Sales is all about the customer. Customer satisfaction is key. When you provide the basic elements of customer service with kindness and efficiency,you biuld trust in your business. Trust is essential for growth. Kindness and efficiency work hand in hand to biuld trust. Kindness shows that you genuinely care about your customers and their needs. It creates a positive and friendly atmosphere,making customer feel valued and appreciated. Efficiency shows that you respect their time and are committed to resolving their issues promptly. Next time you visit a customer remember to be kind and efficient. #customerexperience #customer satisfaction

Customer satisfaction is the sole factor that derives customer retention and citing customer requirements makes it much easier to fulfill them effectively. So here are some tips that would help you to read between customer requirements and deliver the best accordingly. #verkkogroup #verkkoglobal #customer #customersatisfaction #customerrequirements #project #business #growth #tipsandtricks

🌟 Customer Satisfaction: The Heart of Sales Success! 💼 In the world of sales, one word reigns supreme - "Customer Satisfaction"! 🙌 🤝 Building relationships, not just transactions, is the key to a thriving sales process. When our clients are happy, we win! 😊 📈 Happy clients mean loyal clients, and loyal clients are our best brand ambassadors. 🚀 🌐 Embrace a client-centric approach, and watch your sales soar to new heights! 🌠 #SalesSuccess #CustomerSatisfaction #ClientRelationships 💪😃👔

"Customer service is an opportunity to exceed your customer's expectations. ~ John Jantsch ~ What are the most important factors in providing excellent customer service? Customer satisfaction directly affects your bottom line, and if you want to increase sales or maintain your current customers, it's critical that you understand what they care about most. Customer satisfaction is a significant factor in business success. To ensure your customers feel valued and get what they want from their experience with you, be sure to consider these factors: • Treat customers with respect. • Provide prompt assistance. • Find solutions that actually meet customer needs. * Communicate clearly and concisely. Be honest when things go wrong. • Focus on customer satisfaction and sense of care. • Have a positive attitude. % Educate your team members about your business. A customer is the most important visitor on our premises. They are not dependent on us - we are dependent on them..

Customer satisfaction is key to a successful business

Discover the pivotal role of customer satisfaction in boosting sales and loyalty. Gain actionable insights on elevating your sales process with our best practices.

Company‘s #sales come from two groups: new customer's and repeat customers. It always costs more to attract new customers than to certain current customers. Therefore, customer retention is customer satisfaction. A satisfied customer: 1.Buys again 2.Talks favorably to other about the company 3. Pays less attention to competing brands 4. Buys other products from the same company. #salesdevelopment #worldclassstrategicknowledge