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Brooks Running managed to see an 80% decrease in their return rate after optimizing beyond the conversion rate with Optimizely. ...but what does it mean exactly to optimize beyond the conversion rate? It means focusing on the customer experience to protect the bottom line, which is done by shifting from A/B testing to personalized experiences for different customer segments. Check out the full story here to see how you can follow in their footsteps: https://lnkd.in/drQZgcCU

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Wow, that's impressive! An 80% decrease in return rate is a huge win. Optimizing beyond conversion rates by focusing on personalized customer experiences clearly pays off. Can't wait to read the full story and learn more about their approach! 👏📈

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