Order.co’s Post

Accelerate growth and drive success through data utilization. Enhance customer satisfaction, empower your team, optimize training, and elevate overall performance. #DataDrivenStrategies #ContinuousImprovement buff.ly/2vk3LZY

Accelerate growth and drive success through data utilization. Enhance customer satisfaction, empower your team, optimize training, and elevate overall performance. #DataDrivenStrategies #ContinuousImprovement buff.ly/2vk3LZY

Accelerate growth and drive success through data utilization. Enhance customer satisfaction, empower your team, optimize training, and elevate overall performance. #DataDrivenStrategies #ContinuousImprovement buff.ly/2vk3LZY

J.D. Power released its annual rankings of the top-performing airlines in North America based on customer satisfaction across several areas, including airline staff, digital tools, ease of travel, level of trust, pre-flight experience, onboard experience, and overall value given price. The study was separated into three areas — first/business class, premium economy, and then economy/basic economy, and airlines were awarded points with a possible high score of 1,000. https://lnkd.in/e6PxGwcB

When it’s an industry wide shortage but you are the only company with a line down, it’s embarrassing and costs you more than market share, revenue and customer satisfaction. A good supply chain strategy could have prevented it. #assuranceofsupply #supplychain #supplychainstrategy #totalcostofacquisition #materialsmanagement

"Unlock the secret to attracting more customers to your business! It's simpler than you think – excellent customer service is the key. Gain the edge over your competitors by investing in your team. Book your team for our workshop to get the edge on service and to show that people matters. Booking is essential, so get in touch today: ☎️ 083 633 3459 📧 monica@modomo.co.za #CustomerService #InvestInYourTeam #PeopleMatter"

𝗛𝗲𝗮𝗿𝗱 𝗼𝗳 𝘁𝗵𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲-𝗣𝗿𝗼𝗳𝗶𝘁 𝗖𝗵𝗮𝗶𝗻? A few weeks ago at a cross-functional event introducing how we "Lead Commercial Excellence" here at Commercial Excellence Partners, I spoke briefly about this framework. It's from way back in 1994, but it continues to be highly relevant - and 𝙥𝙧𝙖𝙘𝙩𝙞𝙨𝙚𝙙 - today by the most successful organisations in their game. Many of our clients come to us with challenges around 𝘳𝘦𝘷𝘦𝘯𝘶𝘦, 𝘮𝘢𝘳𝘨𝘪𝘯𝘴, 𝘯𝘦𝘸 𝘮𝘢𝘳𝘬𝘦𝘵𝘴 or 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯. Very few ever mention Customers or Employees first. Almost no one speaks about Value; it's usually taken for granted. Many organisations prefer to cherry-pick and consequently most of their challenges remain unsolved. For example: • A number of 𝗮𝗶𝗿𝗹𝗶𝗻𝗲𝘀 that approach me do a decent job at measuring passenger NPS...but cannot retain employees and don't even understand "Internal" service quality.    • Most 𝗮𝗶𝗿𝗽𝗼𝗿𝘁𝘀 are so inter-mediated and such large ecosystems that they have almost zero clue about "employee" satisfaction.    • 𝗧𝗲𝗰𝗵 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿𝘀 can't seem to look beyond either filling their pipelines with leads or waxing lyrical about product features.    • 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 service departments often have numerous metrics around service "timing" and satisfaction, but are in the dark about what their customers or employees Value. This Service-Profit Chain seems deceptively simple as an initial service audit blueprint, which is why I love using it to diagnose the 𝗿𝗼𝗼𝘁 𝗰𝗮𝘂𝘀𝗲 𝗼𝗳 𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀. It would be very easy to over-simplify this as being about Customers and Employees, and how they are the 2 most important factors that drive profitability for a business. But it goes a LOT deeper. 𝘠𝘰𝘶 𝘬𝘯𝘰𝘸, 𝘢𝘯𝘰𝘵𝘩𝘦𝘳 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘰𝘴𝘦 𝘧𝘢𝘮𝘰𝘶𝘴 𝘪𝘤𝘦𝘣𝘦𝘳𝘨𝘴. Anyone else out there uses this blueprint? Would love to hear from you! #travel #customerexperience #transformation #commercialexcellence #flyvrai

While admirable in concept - i believe the chain depicted here misses one very important component - the connection to the technology. Far too often in the Travel lifecycle, the service technology is an afterthought. Today, serviceability should be top of mind when designing transaction flows. But the metrics are not comprehended and only rarely implemented in scale for the entire customer journey. Couple that with Travel's obsession with staying in silos and you have an almost universally bad customer experience when you (the customer) fails to perform as some techie thinks you should. #Travel #customerservice #Silos #epicfail

Where has Customer Service gone? One of, if not THE biggest failures in today’s business world is a lack of customer service offered by many businesses. After dealing with American Airlines for the last 30 hrs - from delayed flights - lost bags - on a simple one stop domestic journey, it is obvious their CEO, Robert Isom did not genuinely mean that he would focus on improving their horrible reputation. It appears that AA has farmed out almost all of their support services to other countries in an attempt to make more money vs having anybody available to actually address an issue. But they are not alone. Most businesses in this tech driven world should rebrand customer service into customer disservice or customer no service. It is an utter embarrassment to those of us trying to do it the right way to see this and not be able to fix the problem. My audience is small, but you have my absolute promise, if you have a problem with our company Mode One you can reach me directly at 405-202-6060 and I will address your problem head on!!! Let’s get back to doing the right thing, the right way, and actually be there for our customers!!!

In the highly competitive hospitality industry, the key to long-term success lies in the ability to attract and retain customers. Here are five strategies to ensure customer satisfaction.