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Do you know 64% of consumers want chatbots to provide the same quality of service as a human customer service agent. But how close are we to making this a reality? Join our live webinar on Humanizing the digital 2.0 - AI at the Core of CX to understand how an ‘AI + Human’ approach can establish a lasting impression on your customer. What’s in store for you? - How can you enable a technology ecosystem with AI at the Core for betterCX? - How can Gen-AI augment regular agents to become Super Agents? - How can automation reduce cost, de-risk operations, and improve efficiencies? Finally, how to maintain a Human + AI balance without compromising on CX Save the date for Wednesday, 28th February 2024, at 9:30 PM IST | 11:00 AM EST | 8:00 AM PST Secure your spot today for our live webinar: https://lnkd.in/dQFtEefg #customerexperience #customermanagement #customerjourney #webinar

A cash pricing engine powered by intelligent technology. Prescryptive AI Pricing works for pharmacies and their customers. See the impact AI can have: http://spr.ly/6045Vo0VW

The next wave of #genAI? Multi-agent AI. And it’s closer than you think. Multi-agent AI – or systems of genAI bots that “talk" to each other – can collaborate to accomplish complex tasks and even check one another’s work. We’re already seeing applications in healthcare and financial services. We expect to see even more of a push in the coming year – especially in highly regulated industries that need the checks and balances multi-agent AI can offer. Where do you think multi-agent AI is headed next? https://cbi.team/488U8vT

Achieve more with less. With us, explore how GenAI and advanced AI technologies can elevate your customer support centers to understand customer sentiments, predict evolving needs, respond faster, and deliver hyper-personalized interactions. Did we mention cost efficiencies, improved agent experiences, and a competitive edge too? Let’s together uncover "more" with AI - https://lnkd.in/g65V9x4H HTCNXT #EnterpriseAI #AITransformation #AIinContactCentre #HTCNXT

Think of that as a way to move prompt engineering from the hands of the user to specialized functions (agents). If well architected and properly tested, will result in more reliable orchestration of tasks, cost efficiency and better outcomes. if not architected well, introduces additional ethical risks and lack of transparency.

So much knowledge in so little time! Are you curious about the potential of contact center automation to enhance agents? This one is for you!

Looking ahead, what does this mean for contact centres? Recent reports indicate that 42% of leaders expect AI to deliver incorrect responses. By 2027, domain-specific GenAI models will personalise client experiences. Agents will better grasp industry-specific consumer questions and challenges, allowing faster, more accurate resolutions.

Are you interested in transforming customer interactions with AI? The future of customer service is here. RingCentral’s AI advancements offer real-time agent support, issue resolution, and personalised coaching. TelcoDataCloud ensures your business can integrate these innovations without disruption. Check out our recent blog, where we discuss how AI can revolutionise your contact centre: https://hubs.li/Q02T1TWt0 #RingCentralAI #CustomerSupport #DigitalTransformation #TelcoDataCloud

I was asked on a call today to describe my ideal use of Ai in the contact center of today and in the near future. My answer....A dual approach. Top-tier AI self-service and AI-infused agent interactions. This hybrid model not only improves customer and agent experience but also helps trim the workforce by about 20%. A win-win for all parties. #callcenter #contactcenter #bpo #callcentergeek #ai