Outsourced’s Post

Corina Tiu, ADGBS, Vice President of Operations, TELUS International Romania: Over the past years, customers’ expectations have significantly shifted towards a greater demand for personalized and efficient experiences. They increasingly seek services that are not only technologically advanced but also designed to meet their specific needs. Looking into 2024, the challenge for companies lies in keeping pace with these evolving expectations, staying ahead of the curve in terms of technology adoption, while also maintaining a human touch in customer interactions. Balancing the integration of advanced technologies with the need to provide empathetic, personalized customer service is a key challenge in meeting the expectations of today’s customers.

Our unique Dots call centre solution allows you to seamlessly adapt your campaign strategy as and when required. Agility and Flexibility: • We know that business needs can change quickly, so that's why our contact centre is designed to be highly flexible. Whether you're dealing with seasonal spikes, unexpected surges, or new process implementations, we’re ready to adapt swiftly, ensuring you have the support you need when you need it. Scalability: • It's our ability to grow with you that sets us apart. As your business expands or enters new markets, our professional team are on-hand to assess your needs and offer scalable solutions to provide consistent and reliable support at each stage. This allows you to focus on your core activities, while knowing that your contact centre operations are on track and in safe hands. So, what’s to gain? • Rapid Response: Quickly adjust to changes in demand or operational needs without sacrificing quality. • Cost Efficiency: Scale up or down as needed, and only pay for what you use. • Consistent Quality: Maintain high levels of customer service, regardless of volume or complexity. Access our FREE consultancy service and get our tried and tested professional advice before you take the next step! #ContactCentre #CX #Support #Scalability #MBAGroup info@wearedots.co.uk https://hubs.la/Q02JRvcz0

Our unique Dots call centre solution allows you to seamlessly adapt your campaign strategy as and when required. Agility and Flexibility: • We know that business needs can change quickly, so that's why our contact centre is designed to be highly flexible. Whether you're dealing with seasonal spikes, unexpected surges, or new process implementations, we’re ready to adapt swiftly, ensuring you have the support you need when you need it. Scalability: • It's our ability to grow with you that sets us apart. As your business expands or enters new markets, our professional team are on-hand to assess your needs and offer scalable solutions to provide consistent and reliable support at each stage. This allows you to focus on your core activities, while knowing that your contact centre operations are on track and in safe hands. So, what’s to gain? • Rapid Response: Quickly adjust to changes in demand or operational needs without sacrificing quality. • Cost Efficiency: Scale up or down as needed, and only pay for what you use. • Consistent Quality: Maintain high levels of customer service, regardless of volume or complexity. Access our FREE consultancy service and get our tried and tested professional advice before you take the next step! #ContactCentre #CX #Support #Scalability #MBAGroup info@wearedots.co.uk https://hubs.la/Q02JRy8j0

🚀 Exciting news for consumers in the UK telecommunications industry! 📞💻 BT, one of the industry's biggest players, has announced its intention to phase out mid-contract inflation-linked price rises. 🙌🏽 This move comes in response to calls from the regulator Ofcom, who correctly pointed out that this practice often confuses customers. 👏🏼 As tech entrepreneurs, it's crucial for us to stay ahead of the curve and adapt to changing consumer demands. 📈 In an era of increasing transparency and customer-centricity, it's refreshing to see a major player like BT take this step towards fairness and clarity. 👏🏼💡 This action could have a significant impact on customer satisfaction and the perception of the telecoms industry as a whole. By eliminating the confusion caused by mid-contract price rises, companies can build trust with their customers and foster long-lasting relationships. 💪🏽🤝 While some might argue that such a move could impact profits, taking the long-term view is crucial for sustainable growth and customer loyalty. Forward-thinking companies that prioritize customer experience are the ones that will thrive in the ever-evolving tech landscape. 🌍💡 I believe this development should encourage other telecom providers to follow suit, creating a domino effect that benefits customers across the board. 🎉 As techpreneurs, let's embrace this change and continue pushing for customer-centric practices. Together, we can redefine the industry and create a more transparent, customer-friendly marketplace. 💪🏽💙 What are your thoughts on BT's decision? Do you see it as a positive step towards customer satisfaction, or are there potential downsides we should consider? Let's spark a meaningful discussion and shape the future of the UK tech industry together! 🗣️💬 #CustomerCentricity #TechIndustry #BT #Innovation

🎓A word from my professors Charles Tigges and Paul O'Hara in Teleperformance: Don't call it a BPO. We are natural problem solvers. 🎓  Prospect: "We are getting beat up by our competition. Two years ago, it was us who were penetrating their markets in LATAM and the Middle East. Now, they're encroaching on our biggest market in the US and Europe. Our players are moving to..."  TP: " They've been our partners for more than a year now, helping them with CX and T&S operations."  It's a solution game, and like any other game, there are levels in this game. In the ever-evolving arena of business, it's not just about providing a service; it's about crafting solutions that propel our partners forward. #Teleperformance #ProblemSolvers #BusinessSolutions #CX #DigitalSales #Partnership #GameChangers #Innovation

𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗳𝗼𝗿𝗲𝗰𝗮𝘀𝘁𝗶𝗻𝗴 ensures #CallCenters have sufficient #CX agents every shift to: • meet consumer demands; • provide quality #CustomerExperience; • burnish their client's reputation; and • boost #CustomerLoyalty. 𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝗳𝗮𝗰𝘁𝗼𝗿𝘀 𝘁𝗼 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝗳𝗼𝗿 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴: https://buff.ly/3w4YVjm ---------- Ensure highly skilled agents working on your program: https://lnkd.in/gxRZybRQ #WeSpeakYourLanguage #CustomerSatisfaction #CSat

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝗲𝗲𝗱𝘀, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝘁𝗿𝗲𝗻𝗱𝘀 𝘄𝗶𝗹𝗹 𝗮𝗹𝘄𝗮𝘆𝘀 𝗰𝗵𝗮𝗻𝗴𝗲, 𝗮𝗻𝗱 𝘀𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂𝗿 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀, 𝘁𝗼𝗼𝗹𝘀, 𝗮𝗻𝗱 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵. Don't wait for your consumer base to grow or even wither before you update your #CustomerSupport strategy. Here are 4 signs that your #CustomerService action plans need an upgrade: https://bit.ly/4f53dbG ---------- Provide your customers with excellent #ConsumerExperience from one of today's trusted multilingual #CX experts: https://bit.ly/3Ysj7HG #WeSpeakYourLanguage #CustomerExperience #CSat #CustomerSuccess #CallCenter

✨ Elevate Your Customer Service Experience! ✨ Looking for a nearshore call center that delivers exceptional service and understands your business needs? Discover what sets Central Capital Group (CCG) apart: 1️⃣ Cultural Sensitivity: Our team is culturally attuned to diverse client bases, ensuring seamless communication and rapport with your customers. 2️⃣ Flexible Service Hours: With strategically located operations, we offer extended service hours to accommodate your client's needs, no matter where they are. 3️⃣ Cost-efficient Solutions: Benefit from our competitive rates and cost-effective solutions, without compromising on quality or reliability. 4️⃣ Compliance and Security: We prioritize regulatory compliance and data security, safeguarding your customers' information and maintaining trust in your brand. 5️⃣ Scalability and Support: Whether you're a startup or an established enterprise, we provide scalable solutions and dedicated support to fuel your growth. Experience the difference with CCG. Contact us today to learn more about how we can support your business goals! 🌐💼 #CentralCapitalGroup #nearshoreoutsourcing #cx #appointmentsetter #CustomerServiceExcellence #contactcenter #telemarketing #outsourcing #bpo

What if I told you that our most important KPI isn't something that can be reliably measured with numbers? Of course, we care about statistics about tickets, resolution time, and the like, but at the beginning and end of the day, Helpt is all about humans. Check out this clip from our conversation with Zach Keeney from TriUnity Strategies on their Business Strategy Roundtable to find out what we're talking about! If you want to check out the entire conversation, click this link here: https://lnkd.in/gez92CdU If you're interested in discovering how Helpt can enhance your tech team's efficiency through our call-answering and help desk services, 𝐂𝐋𝐈𝐂𝐊 𝐇𝐄𝐑𝐄 https://bit.ly/3BCHOIh #customerexperience #cx

Cost reduction is the biggest driver of #contactcenter outsourcing, but in most engagements, it is not the only objective. An #ISGProviderLens report says enterprises want providers to deliver new technologies that will improve #CX and agent experience. https://dy.si/dsHnZ