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🚀 Exciting News! Join Me at the Customer Experience for Financial Services Summit 2024! 🚀 I'm thrilled to announce that I'll be speaking at the Customer Experience for Financial Services Summit 2024—North America's leading event where CX innovation meets financial services excellence! Our team at Grypp is proud to sponsor this impactful event on October 1-2 in Toronto, and we’ve reserved a limited number of complimentary tickets for our most valued clients and connections. If you’re passionate about transforming customer experience in the financial sector, this is the place to be! 🌟 What’s in store? • Revolution Ignited: Learn how to scale service, master omni-channel, and turn feedback into loyalty from a CX industry maverick. • Digital Domination: Discover the next frontier of banking innovation—turbocharge tech, master personalization, and create customer success. • Marketplace Mastery: Explore how to craft compelling one-stop solutions, leverage open banking, and outperform SuperApps. • Insider's Cost-Cutting Secrets: Hear from a FinTech guru on cutting development costs and letting customer insights lead the way. • Future-Tech Playground: Test-drive the latest CX tools, connect with innovators, and forge game-changing partnerships. Don’t miss this opportunity to network with CX leaders and industry giants like JPMorgan Chase, Wells Fargo, Mastercard, and Visa, and gain insights that can help propel your organization to new heights! 🚀 If you're interested in attending, let’s connect, and I’ll secure your spot! Looking forward to seeing you there! 🙌 #CXFS2024 #CustomerExperience #FinServ #Innovation #Networking #FinancialServices #Leadership #CX #DigitalTransformation Grypp.io

Top regulators are now scrutinising bank-fintech partnerships and their impact on customer experience (CX). Portfolio company OvationCXM dives deep into #ecosystem CX and solutions for managing it effectively in article below... Here's the breakdown: Joint Guidance Issued: Major regulators teamed up last year to provide clear guidelines on #bankingpartnerships. Shared Responsibility, Unequal Control: Banks remain ultimately accountable for CX, even when delivered by a third-party fintech partner. Data Silos & Fragmented CX: Partners have their own systems, making seamless #CX challenging. What Banks Need to Know: Regulation Focus: The onus is on YOU to ensure your fintech partners deliver top-notch CX. Visibility is Key: You can't manage what you can't see. Break down data silos to gain a holistic view of the customer journey. Swift Issue Resolution: Real-time monitoring and documented customer interactions are crucial for quick issue resolution. You can check the whole article out here: https://lnkd.in/dW-ZiyJ7 #RegulatoryCompliance #CustomerCentricity #FinancialServices

It was a pleasure to gain valuable insights from industry leaders and our partners at JB Mr. Khaled S. Salem and Mr Wael Al Khumor at 24 fintech on the significance of data quality and quality assurance in enhancing digital customer experience. Their expertise underscores the importance of prioritizing these aspects for success in today's digital landscape. #DataQuality #QualityAssurance #DigitalCustomerExperience #FintechLeaders

Ditching product tunnel vision can unlock true customer value. At #CIOEdge, Ryan Brosnahan, Chief Transformation Officer at Bendigo and Adelaide Bank, talked about the bank's shift to domain-oriented customer journeys to reshape their customers' banking experiences. In a conversation with Dr Peter Weill, Senior Research Scientist and Chairman of MIT CISR (MIT Center for Information Systems Research), Ryan said this shift led to more personalised and effective service delivery, reflecting the bank's profound grasp of customer desires and needs. 🔄 Revisit and restructure your offerings to prioritise holistic customer journeys, fostering greater engagement and satisfaction. 🏦 Integrate tech solutions to make these journeys seamless and user-friendly, enhancing every interaction with your services. #CustomerDomains #CustomerExperience #CustomerCentricity #TechLeadership

CXM Today is proud to present the 3rd global edition of CX NXT — BFSI on the 7th May, 116 Pall Mall, London. This summit will discuss the latest trends and challenges around changing consumer behaviour, and explore steps on how to adapt the customer journey to the current market conditions. It will explore latest technological developments that can help enhance a company’s ability to generate revenue, improve efficiency and productivity and lower cost to serve their individual customer. Latest Confirmed Speakers: ✅ CEO, Mettle ✅ COO, Multitude Bank ✅ CEO, Tapoly ✅ Head of SME Customer Care, Vivid Money ✅ CMO, Kroo Bank ✅ Digital Design Director, Deutsche Bank ✅ Chief People Officer, Atom Bank ✅ Senior VP CX, Citigroup ✅ Co-Founder, YouLife ✅ Director, Corporate Customer Experience & Strategy, Raiffeisen Bank International AG ✅ Research Director, CCMA (Call Centre Management Association) ✅ CEO, NatWest Group ✅Executive Director, BPI Caixabank 💡 CX Leaders attend to understand: ✅ What’s next in customer experience (CX)? ✅ Optimizing their customer experience strategy ✅ Evaluating technology trends ✅ Establishing CX within their business 💡This summit is an ideal platform to showcase your products, services, and thought leadership. Please feel free to reach out to me direct or follow the link below: #customerexperience #customersatisfaction #cx #personalisation #customerjourney #customerengagement #callcenterservices #customerinsights #omnichannelmarketing #omnichannel #cxstrategy #bfs #ai #generatieveai

CXM Today is proud to present the 3rd global edition of CX NXT — BFSI on the 7th May, 116 Pall Mall, London. This summit will discuss the latest trends and challenges around changing consumer behaviour, and explore steps on how to adapt the customer journey to the current market conditions. It will explore latest technological developments that can help enhance a company’s ability to generate revenue, improve efficiency and productivity and lower cost to serve their individual customer. Speakers already confirmed include: ✅ CEO, Mettle ✅ COO, Multitude Bank ✅ CEO, Tapoly ✅ Head of SME Customer Care, Vivid Money ✅ CMO, Kroo Bank ✅ Digital Design Director, Deutsche Bank ✅ Chief People Officer, Atom Bank ✅ Senior VP CX, Citigroup ✅ Co-Founder, YouLife ✅ Director, Corporate Customer Experience & Strategy, Raiffeisen Bank International AG ✅ Research Director, CCMA (Call Centre Management Association) ✅ CEO, NatWest Group 💡 CX Leaders attend to understand: ✅ What’s next in customer experience (CX)? ✅ Optimizing their customer experience strategy ✅ Evaluating technology trends ✅ Establishing CX within their business This summit is also an ideal platform to showcase your products, services, and thought leadership. Please feel free to reach out to me direct or follow the link below: #customerexperience #customersatisfaction #cx #personalisation #customerjourney #customerengagement #callcenterservices #customerinsights #omnichannelmarketing #omnichannel #cxstrategy #bfsi #ai #generatieveai

I'll be speaking at the Bank Customer Experience Summit on September 9th in Charlotte, NC. Come join me! How to Make Data Your Banking Superpower Every industry has data and lots of it. But it's one thing to have data and it's another to successfully use it, especially in siloed industries. And with the onset of AI, making your data work for you is more important than ever. In this panel, banks will share how they took their data and made it their superpower by gaining real insights that they turned into actionable CX plans. The panelists will share tips and strategies for how to properly collect, analyze and act on data for initiatives such as branch transformation, digital transformation, payments and more. #BCXSummit

CXM Today is proud to present the 3rd global edition of CX NXT — BFSI on the 7th May, City of London. This summit will discuss the latest trends and challenges around changing consumer behaviour, and explore steps on how to adapt the customer journey to the current market conditions. It will explore latest technological developments that can help enhance a company’s ability to generate revenue, improve efficiency and productivity and lower cost to serve their individual customer. Speakers already confirmed include:   ✅ CEO, Mettle ✅ COO, Multitude Bank ✅ CEO, Tapoly ✅ Head of SME Customer Care, Vivid Money ✅ CMO, Kroo Bank ✅ Digital Design Director, Deutsche Bank ✅ Chief People Officer, Atom Bank ✅ Senior VP CX, Citigroup ✅ Co-Founder, YouLife 💡 CX Leaders attend to understand: ✅ What’s next in customer experience (CX)? ✅ Optimizing their customer experience strategy  ✅ Evaluating technology trends ✅ Establishing CX within their business This summit is also an ideal platform to showcase your products, services, and thought leadership in the CX space. Please feel free to reach out to me direct or follow the link below: https://lnkd.in/dzjbUDVP #customerexperience #customersatisfaction #customerengagement #cx #personalisation #customerjourney #customerinsights #omnichannelmarketing #omnichannel #cxstrategy #bfsi

CXM Today is proud to present the 3rd global edition of CX NXT — BFSI on the 7th May, 116 Pall Mall, London. This summit will discuss the latest trends and challenges around changing consumer behaviour, and explore steps on how to adapt the customer journey to the current market conditions. It will explore latest technological developments that can help enhance a company’s ability to generate revenue, improve efficiency and productivity and lower cost to serve their individual customer. Speakers already confirmed include: ✅ CEO, Mettle ✅ COO, Multitude Bank ✅ CEO, Tapoly ✅ Head of SME Customer Care, Vivid Money ✅ CMO, Kroo Bank ✅ Digital Design Director, Deutsche Bank ✅ Chief People Officer, Atom Bank ✅ Senior VP CX, Citigroup ✅ Co-Founder, YouLife ✅ Director, Corporate Customer Experience & Strategy, Raiffeisen Bank International AG ✅ Research Director, CCMA (Call Centre Management Association) ✅ CEO, NatWest Group 💡 CX Leaders attend to understand: ✅ What’s next in customer experience (CX)? ✅ Optimizing their customer experience strategy ✅ Evaluating technology trends ✅ Establishing CX within their business This summit is also an ideal platform to showcase your products, services, and thought leadership. Please feel free to reach out to me direct or follow the link below: https://lnkd.in/dzjbUDVP #customerexperience #customersatisfaction #cx #personalisation #customerjourney #customerengagement #callcenterservices #customerinsights #omnichannelmarketing #omnichannel #cxstrategy #bfsi #ai #generatieveai

When it comes to #FinancialServices customer interactions are you ahead of the pack? The 2024 Glia Interactions Report is here, packed with invaluable benchmarks and insights to transform your customer experience strategy. 🚀 🔍 Discover: • Key trends shaping financial services • Best practices for digital engagement • Metrics that matter for CX success Don't miss out on this game-changing report! 💡 Download now and stay ahead of the curve: https://buff.ly/3W9QOet #CustomerExperience #DigitalTransformation #CX #Banking #Fintech #CustomerEngagement 👇 Watch the video for a sneak peek! 👇