Hakan Ozturk⚡’s Post

customer success is so much bigger than just renewals ! Customer success is not the same as customer service- a trap we’ve seen far too many businesses fall into believing. It’s much bigger than that. It’s more than trying to put temporary band-aids on big customer problems. This unified culture of customer-centricity should be permeating through your entire organization. And when that happens, we can really see customer success teams thrive and take on a larger role in broad growth across the organization! #customersuccess #accountmanagement

5 WAYS TO PRIORITIZE CUSTOMER PROBLEMS FOR YOUR CUSTOMER SUCCESS TEAM 1️⃣ 2️⃣ 3️⃣ One of the critical roles for a customer success team is to be the voice of the customer. When customer needs are not met or the product needs improvement, the customer success team champions the issue for the organization. When there are hundreds or thousands of customer problems to address, it can gridlock the organization. In this video, I share the 5 ways to prioritize customer feedback and bring sanity to this ugly mess. #customersuccess #prioritize #cusomerexperience

Curious about the buzz around the 'JOINT SUCCESS' plan in customer success circles? And how to include your clients in creating this plan ? Sit in on this conversation between Prashanth Jothi and Shivani Chaturvedi and find out what the fuss is all about. #CollaborateToWin  #CustomerSuccessManagement  #JointSuccess

You may have seen her picture earlier this month but do you remember who this customer success specialist is? Leave your guess down below and check https://lnkd.in/eCJXWDQE to see if you were correct

1 THING TO DO IN CUSTOMER SUCCESS IN 2024 1️⃣ I get asked all the time by executives about where to begin when building a customer success function. In this video, I break down the 1 step that is working for my clients when building and scaling an impactful customer success discipline. #customersuccess #customerexperience #chiefcustomerofficer

Creating a sustainable customer success function is challenging but lack of directional guidance can make building the function much harder. Ensure that your CSM resources are being properly deployed by establishing a customer success charter 👉 https://gtnr.it/41yFivs #GartnerCSS #CustomerService #CustomerSuccess

💡 The Power of Compassion in Customer Success 💡 In any Customer Success role, the primary goal is to ensure customers are achieving their business objectives, and that goes beyond solving problems. It involves actively listening, deeply understanding, and advocating for their best interests. Yet, in the hustle of daily operations, it's easy to overlook one of the most powerful tools: compassion. Fostering compassion in our Customer Success and across all customer-facing functions by taking a walk in the customer's shoes and feel motivated to address their pains will drive success for everyone involved. #CustomerSuccess #Compassion #CustomerExperience #BusinessGrowth #EmpathyInAction

Creating a sustainable customer success function is challenging but lack of directional guidance can make building the function much harder. Ensure that your CSM resources are being properly deployed by establishing a customer success charter 👉 https://gtnr.it/41yFivs #GartnerCSS #CustomerService #CustomerSuccess

As a Customer Success Manager, I can't overstate the importance of customer reviews. Each review offers invaluable insights into what we're doing right and where we can improve. It’s a direct line to our customers' thoughts and experiences, guiding us to better serve their needs and exceed expectations. Let's continue to listen, learn, and grow together! #CustomerSuccess #FeedbackIsAGift #ContinuousImprovement

Customer Success does not happen by accident, it's engineered. Most CS teams don't have a structured process to follow in place. Instead, they are using a bunch of tactical (responsive) playbooks and hope for the best. But hope is not a strategy, it's the breeding ground for - putting out fires 24/7 - suffering from surprise churn - missing your performance goals - getting your budget cut - burning out Customer Success needs to become achievable, predictable, and repeatable. Here's how 👇 PS: Every week I send an Email with a deep dive to 4.300+ Customer Success Professionals --> https://lnkd.in/dtC7MEjP