Pablo Center at the Confluence’s Post

Seamless, effortless operations are sexy as hell!! When you see it in action and witness the results and impact, it’s 🔥! Helen and I geek out about operations regularly but it’s because we’ve both seen the sexy version. 👉 You’re greeted and shown to your table by one of the team. 👉 They hand over to a colleague who takes your drinks order and they return to greet the next guests. 👉 Two others are busy clearing used plates and cups and taking to a dedicated clean up station. 👉 Your drinks are prepared at a dedicated drinks station and delivered to you by your order taker. 🔥THE IMPACT = Customers are served quickly, pleasantly, and consistently. Every single team member knows their part and it plays out seamlessly 😍 It’s sexy as hell! 📩 Simplified Operations #businessoperations #smallbusinessgrowth #northeastbusinesssupport

🌟 The Power of a Friendly Team 🌟 At Summer Moon Fort Myers, we believe that the secret ingredient to great coffee is the team that serves it. A friendly, welcoming atmosphere can transform a simple coffee run into a memorable experience. Here’s why a warm, approachable team makes all the difference: ✅ Creates a Welcoming Environment: A friendly smile and a warm greeting set the tone, making our customers feel at home the moment they walk through our doors. ✅ Enhances Customer Experience: When our team engages with customers, it turns a quick coffee stop into a personalized experience. It’s about more than just serving coffee—it’s about building connections. ✅ Boosts Coffee Enjoyment: We believe that coffee tastes better when it’s served with a smile. The positive energy from our team adds a little extra something to every cup. ✅ Encourages Loyalty: A friendly team creates lasting relationships. Our customers come back not just for the coffee, but for the people who make it. At Summer Moon Fort Myers, we greet our customers with a smile, making every visit special and every cup of coffee taste that much better. ☕✨ What does your team offer in terms of service that keeps customers coming back? Let us know in the comments below! #CustomerService #TeamWork #CoffeeCulture #SummerMoonCoffee #FortMyers

Going above and beyond in customer experience, why does it seem like a lost in so many businesses? Yesterday as my wife and I were walking into the In-n-Out on Guadalupe St in Austin, the doors opened for us before I could open them... It wasn't someone eating there that opened the door... It was employee. This employee was probably 20 years old. He didn't just open the door; he welcomed us into an experience. Once we were in, he ran behind the counter to greet us with the warmth of "Sir" and "Ma'am," ensuring our order was taken with care. As soon as we ordered, there was nobody in line, so he immediately began detail cleaning the place. I've been to 5-star restaurants where I didn't get this level of experience, or even see employees who took their job so importantly. This employees name is Jeremiah L. In-N-Out Burger, great job on hiring the right people and building the right culture. Also, this kid deserves a raise/promotion or something. In an age where true hospitality can sometimes feel like a lost art, Jeremiah is a reminder of its timeless value. It's not just about the food/product, but how you make people feel. This is what sets apart the good from the great. In business, no matter what business, we are all in the people business. The impact of genuine, heartfelt service always leaves a lasting impression. Don't forget it, no matter what your job, position, or pay is. #CustomerExperience #ServiceExcellence #InNOut #culture #people

Make Every Day Work Better isn’t just a slogan, it’s how we do business. Human tech is what it’s all about. Meaningful connections with our clients and helping them build remarkable businesses is what gets us up in the morning. Prokopi (Peter) Liapis and Louie Liapis at Georgie Porgie’s Treefort Restaurant trust Heartland to help them deliver an exceptional experience for their customers, build solutions that work for their business, and LISTEN to their needs. When owners and operators want a partner they can trust, they do it with Heartland. This is who we are, this is what we do.

TRIGGER WARNING! You can't park there! Last week I was heading into a breakfast meeting and I had a fairly tight schedule that day. I pulled into a parking garage where I had parked the previous week. There was NO signage stating anything had changed. An attendant yelled at me as I was getting out of my car "you can't park there." I told him I was going to a breakfast meeting at the hotel's restaurant. He said they changed the rules last week and they only allow parking for valet. I asked him if he wanted to back my car out of the spot and pull it back in. He said "no you have to take it to the front of the hotel and let them do it." I got back in my car pulled it around the corner and parked it. Then a kind security guard told me I could park in the new spot. There were NO signs stating where you could or couldn't park. I don't get flustered easily but at this point I'm about to loose it. I get back in my car and park on the 4th floor of the garage apprehensively awaiting for someone else to tell I can't park there either. Fortunately that did not happen. What should have happened in my opinion is the attendant should have been trained better to let people know there had recently been a change and next time I would no longer be allowed to park there. They could have handed people a flyer showing them where they could park. They should have put a sign warning people of the change. Communication is and always should be critical. I can tell you that moving forward I will make sure people know about the experience and I won't be a patron of said facility. I did not arrive at this decision out of pettieness but rather becuase if the organization is poor at communicating simple things like where to park it is a reflection of the leaderships poor communication across the board. #dobetter #communication #poormanagement #noleadership #triggerwarning #getouttheway #socialimpact #learningmoment #teachingmoment

Did you know that specialized deep cleaning providers can be up to 3 times more productive than in-house staff?    With their advanced tools, expertise, and focused approach, they tackle even the toughest cleaning challenges. This allows your in-house team to focus on enhancing guest experiences, customer service, and other core operations that drive your business forward. Why stretch your internal resources thin when you can bring in experts who deliver a spotless result every time? Keep your facilities pristine, maintain high standards, and let your team do what they do best! Join this rapidly growing industry by becoming a Renue Systems, Inc. franchisee! Reach out to David Grossman and Carolina Mirt to learn more and get started. #DeepCleaningExperts #EfficiencyMatters #OutsourceSmart #BusinessGrowth #CustomerExperience #FacilityManagement #CleanSpacesBetterResults

🤠 Howdy, partners! We're back in the saddle to help y’all elevate your business game with what I like to call ⭐ The Lone Star Standard ⭐ . Now, we all know the legendary hospitality of the Ritz Carlton, but here in Texas, we do things with a bit more swagger and a whole lotta heart. So, let’s dive into three key points to apply The Lone Star Standard to your business and turn every customer interaction into a five-star experience. 1. 👋 Greet with Genuine Texas Hospitality First impressions are everything, folks. Just like a friendly wave and a “Howdy!” at the ranch gate, make sure every customer feels genuinely welcomed the moment they step into your business. Train your team to offer a warm, sincere greeting that sets the tone for a memorable experience. A smile and a kind word go a long way in building a lasting connection. 2. 😎 Personalized Service, The Texas Way Here in the Lone Star State, we pride ourselves on treating everyone like family. Take the time to get to know your customers and personalize their experience. Whether it’s remembering their name, their favorite product, or a special occasion, these small gestures show that you value them as individuals, not just as dollar signs. A little extra effort can turn a one-time visitor into a lifelong loyal customer. 3. 🛣 Go the Extra Mile, Like a True Cowboy A cowboy never shies away from hard work, and neither should you. Show your customers that you’re willing to go above and beyond to meet their needs. Whether it’s handling a special request, resolving an issue promptly, or simply offering a bit of unexpected kindness, these actions speak volumes about your commitment to excellence. Strive to exceed expectations and create an experience that customers can’t help but rave about. 🧠 Remember, applying The Lone Star Standard is about blending genuine hospitality, personalized service, and a relentless dedication to excellence. By embodying these principles, you’ll not only meet the bar set by the likes of the Ritz Carlton but raise it higher with a touch of Texas charm. So saddle up, partners, and let’s show the world what real customer experience looks like! Adios y'all. 🤠 #CXCowboy #CustomerExperience #BusinessExcellence #TexasCharm #HospitalityHeroes #ServiceWithASmile #CustomerFirst #GoTheExtraMile #SouthernHospitality #FiveStarService

Do you feel like your employees aren't motivated to work? That’s going to lead your restaurant to uncompleted tasks, lost productivity, sales and turnover. Motivate each individual employee without spending tons of time and money on it, with PRYZE. Let’s talk Pryze. #pryzeworks #productivitysales

show me something that is hard than delegating duties? being the only child in my family I grew up doing all the duties alone, and here comes a case where I'm supposed to delegate duties, will they listen to me? will they deliver the expected results? will my leadership skills be results driven? there are days it was a busy day and the laundry cycle was to keep flowing, from the customer's hand back to the customer's hands so how did I keep the cycle flowing? ✅ Identified the most urgent laundry to be started with to the least urgent laundry ✅ placed all the laundry that belonged under one tag number together, this was to ensure delivering full order without leaving others out ✅ ensured there was team work among the workers to deliver the expected results and finish the duties on time ✅ assigned urgent laundry to people who were quick and quality assuring ✅ quality checked the cleaning before ironing to avoid creating a gap in the order number of the laundry ✅ communicated where special treatment of the laundry was needed, it looks easy? Right to be honest it wasn't easy as it sounds the better part was the results were visible, enmity was created 💔 I was mocked and insulted but at the end of the day the results must be delivered back to my question, what is hard than delegating duties to people? are you looking to hire someone with my skills set? I would love to be part of your team, DM the word CX and let's create a great customer experience in your business. #leadershiplearning #disabilityvisibility #customerservicerepresentative #shareyourstorywithmuthoni #globallinkedinbootcampwithmuthoni

Do you feel like your employees aren't motivated to work? That’s going to lead your restaurant to uncompleted tasks, lost productivity, sales and turnover. Motivate each individual employee without spending tons of time and money on it, with PRYZE. Let’s talk Pryze. #pryzeworks #productivitysales