#hiringalert
Turning Oops into Opportunities at Tiggle! 👇
Last night, we noticed a customer commented on our Instagram post about not receiving her order placed on the 4th April, it was already the 17th. 😦 Normally, an orders take 3-5 days to reach a customer depending on the location.
We instantly contacted her via DM to resolve the issue. It turned out a rare glitch had prevented her order from appearing in our system and being shipped.
We quickly fixed the issue, explained the situation to her, and to apologize, we also included a sachet of our best-selling dark hot chocolate with her order. It was a five-minute raw and honest conversation with her where we admitted our mistake and she understood it. She commented back on the post afterwards - read the image to see the shift in emotions. ❤️
What helped her feel better were fundamental actions executed well - quick revert, honest update, and possibly, a thoughtful apology gesture.
At Tiggle, we want to do more than just deliver an order. 💪
We aim to give the finest pre and post checkout experience to our Tigglers.
We're growing fast in cities across India. In the past 3 months, we've 3x our sales, launched our chocolate blends on quick commerce, built a strong community and initiated a conversation about chocolate drinks in the market.
We’ve delicious, unique products in the pipeline.
And as we continue to expand, we're looking to enhance our customer support further.
😍 Therefore, we're HIRING a Customer Delight Executive (CDE) to ensure our customers enjoy every part of their Tiggle experience, from pre-order questions to post-purchase satisfaction.
1. This is a full-time, remote position requiring a minimum of six months of experience.
2. If you're looking for a new-age, delicious and fun brand to work with and truly believe that customer delight can be one of the biggest moats for a company, this is the role for you.
3. Please read this in-depth document before applying to ensure you have a clear understanding of the role. Towards the end of the document, you will see a google form to fill and submit your entry - https://lnkd.in/g_HdCDNV
#hiring #customerdelight #hiringalert
Interested in Human Resources Opportunities and Entry Level Experience
2moYou won’t even hire me so why try. All you want is people with recommendations and a face facade.