PakFactory’s Post

Labels are the backbone of your product, without the proper application, poorly applied labels can impact the image of your brand. They down the line they can become torn or worn by the time they leave your brewery. Ensuring high-quality labels is an investment in your brand's image and customer experience. https://bit.ly/3Ud2bTM #beerlabels #labeling

To mark the occasion of making their billionth variety bag, sweet maker Swizzels celebrated by 'blasting' giant sweets 🍬 from its factory's chimney. First launched (not quite so literally) in the 1960s, Swizzels variety bags have been delighting sweet-toothed consumers for decades with Lovehearts, Parma Violets, Drumstick Lollies, and more. When it comes to elevating customer experience (and if you're not able to shower your customers with giant confectionery 🍭) why not embrace automated CX and keep innovation at the heart of your strategy? Check out our case study with VyStar Credit Union to learn about the innovation - and superior experiences - we're delivering. #CX #CustomerExperience #CCaaS #OpenCCaaS #Innovation

To mark the occasion of making their billionth variety bag, sweet maker Swizzels celebrated by 'blasting' giant sweets 🍬 from its factory's chimney. First launched (not quite so literally) in the 1960s, Swizzels variety bags have been delighting sweet-toothed consumers for decades with Lovehearts, Parma Violets, Drumstick Lollies, and more. When it comes to elevating customer experience (and if you're not able to shower your customers with giant confectionery 🍭) why not embrace automated CX and keep innovation at the heart of your strategy? Check out our case study with VyStar Credit Union to learn about the innovation - and superior experiences - we're delivering. #CX #CustomerExperience #CCaaS #OpenCCaaS #Innovation

To mark the occasion of making their billionth variety bag, sweet maker Swizzels celebrated by 'blasting' giant sweets 🍬 from its factory's chimney. First launched (not quite so literally) in the 1960s, Swizzels variety bags have been delighting sweet-toothed consumers for decades with Lovehearts, Parma Violets, Drumstick Lollies, and more. When it comes to elevating customer experience (and if you're not able to shower your customers with giant confectionery 🍭) why not embrace automated CX and keep innovation at the heart of your strategy? Check out our case study with VyStar Credit Union to learn about the innovation - and superior experiences - we're delivering. #CX #CustomerExperience #CCaaS #OpenCCaaS #Innovation

🧻 It's safe to say I arrived fashionably late to the party… While the rest of the UK was diligently stocking up on toilet paper in 2020, I found myself caught off guard. Desperate for a solution when local supermarkets ran dry, I embarked on a quest to secure this essential commodity elsewhere. Then, like a beacon of hope, my sister introduced me to Who Gives A Crap. Yes, you heard that right—buying toilet paper on a subscription. If you had told me four years ago that I'd be signing up for a toilet paper subscription, I might have laughed you out of the room. Yet, here I am in 2024, with regular deliveries of toilet rolls gracing our doorstep. 🤷♂️ But why am I sharing this with you? Because I believe they've mastered the art of customer experience; 🚽 Their messaging is refreshingly simple and clear - a necessity when competing against established brands in this domain. 🚽 They've embraced the digital-first shift in consumer behaviour by offering a subscription service. 🚽 Recognising the growing importance of environmentally friendly products, they've positioned themselves as a sustainable choice. 🚽 Their mission to ensure universal access to toilets aligns seamlessly with their brand values. 💩 They've even nailed the ending - the often-overlooked aspect of the customer journey. A recent study by Gartner highlighted the challenges many face with cumbersome and disjointed customer experiences. Who Gives A Crap stands out as a company that has not only endured but positively transformed the industry over the past decade. 👏👏👏 In an era where customer experience reigns supreme, Who Gives A Crap has not only stayed afloat but emerged as a beacon of innovation and customer-centricity. Here's to a brand that proves toilet paper can be both functional and fun! 🎉 #CustomerExperience #CustomerJourney #Innovation

To mark the occasion of making their billionth variety bag, sweet maker Swizzels celebrated by "blasting" giant sweets 🍬 from its factory’s chimney. First launched (not quite so literally) in the 1960s, Swizzels variety bags have been delighting sweet-toothed consumers for decades with Lovehearts, Parma Violets, Drumstick Lollies, and more. When it comes to elevating customer experience (and if you’re not able to shower your customers with giant confectionery 🍭) why not embrace automated CX and keep innovation at the heart of your strategy? Check out our case study with VyStar Credit Union to learn about the innovation – and superior experiences – we’re delivering! #CX #CustomerExperience #CCaaS #OpenCCaaS #Innovation #CXAutomation #Verint

In the last 12 months, big coffee chains have increased their coffee prices by an average of 9%. This brings the average price for a latte to £3.51. Interestingly, this has led to a 9% drop in customer satisfaction with value for money, according to the World Coffee Portal. As coffee becomes more expensive during a cost of living crisis, coffee shops will need to enhance customer experiences. This could mean providing better service, offering higher quality options, or creating more stylish and inviting stores to make the experience feel more premium. When the economy slows down, businesses innovate. The coffee industry is on the brink of some exciting changes! #CoffeeIndustry #CustomerExperience #Innovation #EconomicTrends #BusinessStrategy

Reflecting on the simpler times of yesteryear, it's hard not to appreciate the small but significant touchpoints - like soda in glass bottles. This haptic experience somehow made the contents more delightful. It's a reminder of how presentation can influence our enjoyment of a product. Do you find this to be true? Do you prefer soda in glass or aluminum? Let's discuss the nuances of product packaging and consumer satisfaction in the comments. #glassbottle #tmstorm #plasticbottle #can #soda

How Sustainability Can Transform Your Restaurant: Cost Savings and Customer Loyalty Discover how adopting sustainable sourcing practices can not only save costs but also increase customer loyalty. This testimonial from a small restaurant provides practical inspiration for businesses looking to stand out in a market saturated with similar offerings. Don't miss out on this key differentiator for your brand. #SustainableRestaurant #CostSavings #CustomerLoyalty #SmallBusinessInspiration #StandOutFromTheCompetition #SustainableSourcing #EnvironmentalResponsibility #BusinessSuccess #SustainabilityMatters #RestaurantIndustry

Understanding the pivotal moments that shape your customer's journey is crucial in today's competitive landscape. Our latest research dives into the concept of 'Moments of Truth' and their impact on customer experience. These moments, whether 'Moments of Vulnerability' or 'Moments of Opportunity,' play a decisive role in determining customer loyalty and brand differentiation. Unlock deeper insights about your customers and explore winning CX strategies with Level5 Strategy. Read more on Customer Centricity and take the diagnostic here:  https://lnkd.in/gmsgabQi #CustomerCentricity #CXStrategies #BusinessInsights #MomentsOfTruth