Pennsylvania Department of Labor & Industry’s Post

Under Governor Shapiro’s leadership, Pennsylvania’s Unemployment Compensation (UC) system has become more accessible and efficient for Pennsylvanians. ✅ In 2024 alone, L&I’s UC Connect program served more than 27,000 individuals in person at PA CareerLink® locations. ✅75% fewer call attempts and wait times cut to 26 minutes. ✅More than 380 additional UC interviewers hired to enhance customer service. ✅New PA CareerLink® kiosks make identity verification quick and accessible. ✅Reopening claims now takes 5-15 minutes, down from an hour.

Belinda Nester

Workforce Policy Coordinator, Commonwealth of PA, Dept. of Labor and Industry

1mo

Well done, L&I!!! So proud to be a part of this team!!!

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