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Monday was spent: - Remote Support with Canadian Clients - Confirming Meetings for Calgary Technician with potential clients - Preparing my Submission for a Masterclass on February 24, 2023 - Fixing my PodCast Calendar and Sending out Invites - Working on my Wife's Website - Figuring out how to move a client from a 2011 Dell Desktop to a 2024 Edition Dell Laptop with no Loss of Software (and train a 20 year old technician how to do this from Dubai) - To be Honest, i missed 2 meetings at 4 am Dubai Time (6-8 PM EASTERN) - To Summarize Monday - Always working to improve by 1%

Recently I was reading about Salesforce Visual Remote Assistant tool. I found this very interesting and innovative.. This tool allows businesses to provide remote support through visual interaction. This tool is integrated within Salesforce Service Cloud and leverages augmented reality (AR) to enhance customer and field service experiences. Here’s a use case specific to Salesforce Visual Remote Assistant: A real world example is, a field service technician is sent to repair a complex piece of machinery at a remote location. The technician encounters an issue that is beyond their expertise and needs assistance from a specialist who is not on-site. In this situation, the field technician logs a support case in Salesforce using their mobile device. The case details include the machine type, the problem encountered, and the technician's current location. The technician requests assistance from a remote specialist. Using the Salesforce Visual Remote Assistant, the specialist connects to the technician’s mobile device via a live video feed. The remote specialist uses augmented reality (AR) tools within Salesforce Visual Remote Assistant to guide the technician. They can draw on the screen, point out components, and provide real-time instructions on how to resolve the issue. The specialist can overlay visual instructions directly on the technician’s view, highlighting specific parts and steps to take. The Visual Remote Assistant can also pull up relevant knowledge articles, schematics, or instructional videos from the Salesforce Knowledge Base that are related to the case, assisting the technician further. With the guidance provided, the technician successfully repairs the machinery. They update the case in Salesforce, document the steps taken, and close the case. The system can automatically trigger a follow-up action, such as sending a customer satisfaction survey or scheduling routine maintenance. All interactions are logged in Salesforce, allowing the company to analyze data on recurring issues, technician performance, and customer satisfaction. This data helps improve service processes and training programs. Key Benifits 1. Enhanced Efficiency: Field technicians can resolve issues faster with expert guidance, reducing downtime. 2. Cost Savings: Reduces the need for multiple site visits or sending more specialized personnel to remote locations. 3. Improved Customer Experience: Faster problem resolution leads to higher customer satisfaction and loyalty. 4. Knowledge Sharing: Technicians gain experience and knowledge, improving their skills for future tasks. This use case demonstrates how Salesforce Visual Remote Assistant can be leveraged to improve field service operations, making remote assistance more efficient and effective while being fully integrated into the Salesforce ecosystem. #fingertip #servicecloud, #salescloud #salesforcepartners

The Advantages of Remote Customer Support for SMEs 📞 As SMEs in the UAE and KSA grow, the need for efficient customer support becomes crucial. Here’s why hiring remote customer support agents can be a game-changer for your business: 1. 24/7 Availability: With a remote team spread across different time zones, your business can offer customer support around the clock, enhancing customer satisfaction and loyalty. 2. Cost-Effective Solution: Hiring remote customer support agents can reduce overhead costs such as office space, equipment, and utilities, allowing you to allocate more resources to other business areas. 3. Access to a Wider Talent Pool: Remote hiring allows you to tap into a global talent pool, giving you access to skilled customer service professionals who might not be available locally. 4. Scalable Support: As your business grows, you can easily scale your customer support team without worrying about physical space or infrastructure. 5. Improved Customer Experience: Remote agents can provide more personalized and attentive service as they often have more flexible work hours and less commuting stress, which can lead to higher job satisfaction and better customer interactions. #CustomerSupport #RemoteWork #BusinessGrowth #SMEs #CostEffectiveSolutions #CustomerExperience

Yes, now 52000+ only active only remote jobs on LikeRemote.com =) should be the biggest database of remote jobs in one place! #buildinpublic -> likeRemote.com

#remotework #remotejobs #linkedinfamily #linkdin #followers Be updated with remote work jobs just comment CFBR on my post Will be updated you with daily jobs alert

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🛠️ Experience Hands-On IT Support! 🛠️ Remote support has its perks, but nothing beats having an expert right where you need them. Our certified engineers are just a call away, ready to handle your IT challenges on-site. And the best part? No extra charges for on-site visits! 🌟 Why Choose Us? On-Site Visits at No Additional Cost Equipment Setups and Space Planning Included Get On-Site Expertise Without an In-House IT Salary When remote IT support just isn't enough, our hands-on approach ensures your systems run smoothly without the overhead. 📢 "Your Tech Troubles Handled Here - No Distance Too Far, No Issue Too Small!" Let us take the stress out of your tech issues. Contact us today for seamless on-site IT support! #OnSiteITSupport #TechSolutions #NoDistanceTooFar #HandsOnHelp #TechExperts #ITSupport #EfficientWorkplace #BusinessSolutions #TechTroubles #ProfessionalIT

Let's talk business. Whether you're in property management, real estate, HVAC, plumbing, insurance, or law, ask yourself this: are you spending more time growing your business or managing the little stuff? Invoicing, data entry, scheduling, answering phones – these tasks can easily be handled by an entry-level person or someone we can train for you at a fraction of the cost of hiring locally. Let us help you find a skilled remote employee who can handle the day-to-day operations, allowing you to focus on customer-facing tasks and business growth. Visit www.yesVIRTUAL.com to learn more. Let's elevate your business together! 🚀 #Efficiency #BusinessGrowth #yesVIRTUAL

Top Sites for Finding Remote Jobs in Optical Networking In today's digital era, more opportunities are opening up for remote work, even in specialized fields like optical network engineering. Whether you're looking to be part of a global team managing DWDM systems or supporting cutting-edge submarine cables, here are some of the best platforms to find remote roles: LinkedIn Jobs – A trusted platform for network engineers, offering specialized filters for remote work. FlexJobs – Known for verified remote opportunities across industries, including telecommunications and networking. Indeed – A job giant with a comprehensive selection of remote engineering jobs, including optical networks. We Work Remotely – Focuses on remote roles for tech-savvy professionals, often featuring networking and IT positions. RemoteOK – A popular platform for tech-related remote work, frequently listing roles for network engineers. Upwork & Freelancer – For those interested in freelance or contract optical network projects globally. 🔍 If you're on the hunt for your next remote opportunity, these platforms are a great start! Are you currently working remotely as an optical network engineer? Let’s connect and share insights! #RemoteWork #OpticalNetworking #DWDM #TelecomJobs #OpticalEngineer #SubseaCables #JobSearch #FreelanceEngineering

Remote access tools have transformed the way we deliver support, enabling us to connect with clients and devices from anywhere, at any time! This means reduced response times, increased first-call resolution rates, and enhanced customer satisfaction. With remote access tools helps an IT Support Technician achieve the following: - Remotely control and troubleshoot devices in real-time, minimizing downtime and increasing productivity - Access and manage devices from anywhere, reducing on-site visits and saving valuable time - Scale your support operations with ease, handling multiple devices and clients simultaneously - Collaborate with colleagues and clients through secure and seamless connections - Automate routine tasks and focus on complex issues, maximizing your expertise Some popular remote access tools for IT Support Technicians include: - TeamViewer : Known for its ease of use and robust features - LogMeIn : Offers secure and reliable connections for remote support - Remote Desktop Connection: A built-in Windows tool for remote access - Zoho Assist: A cloud-based solution for remote support and management - SolarWinds Dameware: A comprehensive tool for remote access and IT management By leveraging remote access tools, you can: - Enhance your support services with faster response times and increased efficiency - Improve customer satisfaction with quick issue resolution and minimal downtime - Reduce costs associated with on-site visits and travel - Stay up-to-date with the latest technology and industry trends Share your favorite remote access tools and tips in the comments below! Let's discuss how we can revolutionize IT support together! #RemoteAccessTools #ITSupport #ITTechnicians #TechSupport #RemoteWork #DesktopSupport #SupportTechnicians #ITServiceManagement #RemoteDesktop #CustomerSatisfaction #HelpDesk