Lessons from a bad day at JKF: 1) United Airlines does not have a counter or any staff at terminal 1. If you book them as the partner airline as I did (Swiss Air) and you have a problem, the only recourse you have is the 1-800# and a 30 + minute hold. 2) American Express Global Business Travel says they have 24/7 service, but today I waited more than an hour and a half to get someone on the phone to speak with about my reservation that I made through them. Imagine if you needed urgent help? 3) If you book your flights through American Express Global Business Travel and they don’t assign you a seat, be wary, you might not actually get a seat on the flight you booked in the same class of service. 4) There isn’t much to do waiting for seven hours for your rebooked flight at JFK terminal 1.
Appalling. The frigid weather has wreaked havoc on all forms of travel this week, and while the companies providing “trains, planes and automobiles” cannot control nature, they CAN provide service and be prepared for the impacts of a long predicted weather event. US carriers are among the worst. Every time flights are cancelled it seems to come as a surprise to the airline and their staff, and they deliver extraordinarily poor service. (One final comment: I will never accept a flight reservation without a seat assignment - it is courting disappointment if not disaster!)
This has happened to me a few times and I’ve concluded the same. Airlines don’t want anyone talking to a live person. Amex travel is useless as I’ve seen firsthand.
Hi Pam. Couldn't agree more. Flying today reaches the height of experience of a 3rd world urban bus system. In fact, that's probably an insult to the 3rd world....
Good luck Pam. Hope you’ve made it ok. And if that’s Switzerland, then bienvenue ❄️
Sorry about all these. Valuable learnings for us all. Thank you for sharing Pam. Hope you are safe & sound now. 🙏🏻
Hope your day got better and something good in the week ahead erases that bad experience!
So so sorry to hear about this! Hope the rest of the trip was better!
That sounds awful! Hope you are at your destination soon.
Ugh. I hope the trip gets much better from here on, my friend!
President & CEO at ARCHE Advisors - Board Member, Association of Professional Social Compliance Auditors (APSCA)
9moSo sorry for the headache. 29 years of travel, averaging 100+ nights away annually. I still use a travel agent even though I can do all of the bookings myself. Saved me 2 years ago when my flight home from Benin got cancelled after I had checked in. I called my agent, went to hotel slept for a few hours, woke up and he had sorted out the mess and got me on another flight. At least 25% of my travel changes after my initial departure. Dealing with airlines sucks. So sorry.