I grew up in the San Francisco Bay Area, where you’ll find my most favorite structure in the world, the Golden Gate Bridge. As a kid, I studied everything about the Bridge: the engineer who built it, the length, height, number of rivets, why it was painted International Orange, the whole deal. I even knew how many strands of small steel wires make up just one of the 3-foot-diameter main cables (27,572), all tightly wrapped together to make an incredibly strong connection. A marvelous piece of engineering genius from the 1930s, that cable supports everything – the roadway, the cars, the people. It took over 6 months for all 27,572 wires to be laid down, one strand at a time.
One of my manager friends and I were recently talking about Trust and how important it is to earn it. Key word there, by the way – earn. One of her supervisors was struggling with earning his team’s trust after he broke it. He was new, she said, and it was a learning moment for him, but devastating nonetheless. She asked, “how should he go about rebuilding trust?” I don’t know why, but the first thought that came to me was how the cables that hold up the Golden Gate were made. I replied, “one strand at a time.”
I like the metaphor of how building a bridge is akin to building trust. How many times have we enjoyed witnessing someone’s incredible redemption story? The one where we figured their career was over because they broke a trust, but over time, dedicated their time and energy to rebuilding it and became the trusted and respected person they knew in their hearts they already were? Or how many times have we broken a trust, and we were the ones in need of rebuilding the relationship, hoping for patience and forgiveness? And how many times did we discover that it’s never an overnight process?
Trust is earned and re-earned one authentic action at a time, one vulnerable conversation at a time, one genuine caring moment at a time, one take-ownership moment at a time.
Those moments are the small strands of wire entwined together that support our relationships. If we work hard enough and our culture is patient, respectful and forgiving enough, when the time comes, we may very well write our own redemption story, one strand at a time.
Be the Bridge.
#culture #trust
Congratulations, Mac! 🎉 Your dedication to enhancing the transportation network is inspiring. Best of luck with your future projects and hobbies! 🚴♂️