Parker & Ace’s Post

Parker & Ace, a cutting-edge veterinary practice in Washington, D.C., is setting a new standard for client experience. By leveraging the power of Digitail's pet parent app and Tails AI Intake, they’re streamlining workflows and making care more accessible for pet owners. From 24/7 telehealth to AI-powered patient intake, discover how Parker & Ace is leading the charge in modern veterinary medicine. Their approach isn't just efficient—it's revolutionizing how veterinary care is delivered. Read more about their journey here 👉🏼 https://lnkd.in/gYz4ckxN #VeterinaryCare #AIInnovation #ClientExperience #Digitail #VeterinaryMedicine

Transform Your Veterinary Practice Today! We're excited to unveil our insightful guide: "How to Hire a Veterinary Virtual Assistant: The Benefits of Making the Shift." This comprehensive article sheds light on the revolutionary impact of Veterinary Virtual Assistants in the veterinary industry, offering detailed steps on how to seamlessly integrate them into your practice. Discover how Veterinary Virtual Assistants can elevate your service delivery, streamline administrative tasks, and ensure your team focuses on what matters most - providing exceptional care to your furry patients. From cost savings to enhanced efficiency, learn about the myriad benefits that come with making this strategic shift. Don't miss out on the opportunity to revolutionize your veterinary practice. Click the link to explore how a Veterinary Virtual Assistant can be a game-changer for you: https://lnkd.in/eJ-WFk9u #VeterinaryPractice #VeterinaryVirtualAssistant #VetTech #DigitalTransformation #PetCare #VeterinaryMedicine #InnovationInVetCare #StreamlineOperations #EnhanceEfficiency #VeterinaryCare #TechInVet #SaveCosts #GrowYourPractice

Imagine the scene: Fidgety paws pace the waiting room floor. A chorus of barks and meows fills the air. Anxiously, you check your watch for the tenth time. Sound familiar? Long wait times are a common pain point for both pet owners and veterinary practices. Clients grow frustrated, and pets can become stressed in unfamiliar environments. But what if there was a way to streamline the waiting room process, reduce stress for pets, and keep clients happy? Queue management systems offer a solution, transforming the way veterinary practices handle patient flow. #queuemanagement #veterinarypractice https://lnkd.in/ejCVrKCk

Don’t make waiting on hold "ruff" for clients calling your veterinary clinic! In the fast-paced world of veterinary care, every client interaction matters. But what happens when those interactions get stuck on hold? The dreaded silence or generic elevator music can leave pet owners feeling frustrated and disengaged. That’s where veterinary on-hold messaging comes in as a powerful tool to transform those hold times into opportunities for engagement. With our specialized on-hold messages, we make sure your clients stay informed, entertained, and connected while waiting to speak with a member of your team. Whether it's sharing important pet care tips, highlighting upcoming events, or showcasing the latest advancements in veterinary medicine, your on-hold messages keep clients engaged and excited about their pet's well-being. Say goodbye to the monotony of hold music and hello to a more personalized and meaningful client experience. Check the blog post:👇 https://lnkd.in/e838d7Ng #VeterinaryCare #OnHoldMessaging #CustomerExperience #PetHealth #Engagement

Talk about a game-changer! Our integrated phone system directly syncs with your PIMS, creating a seamless communication solution for your veterinary clinic. Say 'goodbye' to scrambling for details during calls and 'hello' to improved staff efficiency and customer satisfaction. It's not just an upgrade; it's a revolution for modern veterinary practices.

Jules Benson BVSc MRCVS nailed it (again 😃)! We at GekkoVet are all for structured and automated collection of real world data that is analyzed and ready real time! We already cover symptoms (clinical signs, lab results and imaging results), diagnosis and treatments and are working on outcomes. 💯 % agree on the importance of vet med RWD that can be collected globally and with the various Practice Management Systems. And the best part; at the same time the vet gets the support and backup for the best possible patient care! 💚 #outcomes #clinicaldecisionsupport #realworlddata

Getting clients to show up for appointments shouldn't feel like herding cats. But are your reminders persuasive enough to make a difference? 🤠🐈 Tweaking reminder messages—whether it's a simple phrasing change or emphasizing pet health—can make a big impact on client compliance. 🚀 🔑 Now, pair this with Digitail’s smart reminder protocols to automate and customize your clinic’s reminders and start seeing fewer no-shows and healthier pets. 📖 Ready to learn how to set up powerful reminders that actually work? Check out our latest blog 👉🏼 https://lnkd.in/gqkvJK_6 🐕💼 #Digitail #VeterinaryCare #TailsAI #Tails

This is arguably a growing problem....sounds great, telehealth, and it is great but only with a veterinary client patient relationship. It's explained here, and pet parents are being misled as well by many direct to consumer providers. Dr. Gail Golab of the AVMA (American Veterinary Medical Association) and myself with be discussing this at the convention of the American Veterinary Medical Association in Austin tomorrow, 2 p.m. #telehealth #telemedicine #veterinarymedicine #veterinarycare

Top 5 Best Practices for Implementing Telehealth in Your Veterinary Clinic. Enhance your practice with these essential tips! To learn more: https://lnkd.in/d_-m6QmS #Telehealth #VetTech #VeterinaryCare #DigitalHealth #vetInnovation #AnimalHealth #DigitalVetCare

“I think there's always going to be a need for independent practices that offer something different.” — Dr. Jeffrey Wichtel, Dean of the Ontario Veterinary College at the University of Guelph In what ways do you differentiate your independent vet practice? Piggybacking on an article I wrote last week, positioning your clinic as “financially friendly” is a huge positive differentiator. PE- backed/Corporate-owned vet hospitals are NOT perceived as financially friendly by pet owners. Pet owners are looking for: ✅ Contextualized care/spectrum of care approach ✅ Multiple, *accessible,* creative ways to finance the cost of care ✅ Upfront cost disclosure and collaborative discussions about cost management ✅ A judgment-free, emotionally safe atmosphere in which to explore options ✅ A relationship-centered approach vs. a transactional experience. Example: Relationship-centered: “We have multiple financing options and we will absolutely find one that works for you.” (Pet owner feels supported. The message this sends is “we’re in this together, we’re on the same side.”) Transactional: “This is our financial policy, there’s nothing else we can do.” (Pet owner feels abandoned when vulnerable. The message this sends is “sorry, you’re on your own.”) Many thanks to Simon Starkey BVSc, PhD, MBA for sharing the CBC article on the corporatization of vet clinics in Canada that gave me the idea for this post. ☺️ To read my post on how to be a financially friendly clinic, see the first comment.