I get asked alot of times on what made me successful in running my businesses. My answer was simple.
Rule #1: Take care of your people. If you take care of your people, your people will take care of you!
Rule #2: Take care of your customers. If you take care of your customers, your customers will take care of you!!
It's not rocket science! But so many people and companies get caught up in projects or the numbers and sometimes forget about these two critical things.
If you always focus on these 2 things, everything else will fall into place. I promise! 😉
Because if you take care of your people then you build a culture where your people love to come to work at. Where they view each other as family. Where it is a TEAM TEAM TEAM mentality.
Which the customer experience is the recipient of getting a positive more wonderful experience. Because they see people who truly care about them and all pitching in to take care of them. Plus, this leads to people wanting to join this "team" and be a part of this winning family oriented culture.
I can testify to this as well as many of my past associates or customers. I am not saying that we were perfect. No. But we strove for perfection. And we had very little to no turnover. Extremely high promotions from within the program. Many who went from part-timers to full-timers to supervisors to upper management. And I have had a handful that became store managers (mostly women).
Over the last 10 years, while many businesses struggled to hire, we were blessed to always have a strong base and a waiting list of hires. Typically only replacing my part-timers from high school and/or college after they finished school and went away.
Hiring was never an issue. Thus, culture matters! And at the same time, I was also very blessed by God to also have successful year after year in sales. A result of taking care of our people!
Anyone who knows me knows those are my 2 biggest passions. Because I firmly believe in being an advocate for my people and my customers, always! 😉
Vice President of Retail Office Depot -Office Max ~Dynamic Retail Executive With 20+ Years of Experience in Leading and Optimizing Multi -Store Operations Across Diverse Regions.
3moCongrats Jason !!! No doubt you will be the LIFE OF THE PARTY !!! 🎈!!!