Paul Rutter’s Post

It’s a simple gesture a kind word of thanks that can have a big impact on your team! When they feel valued and understood, it can have profound positive effects on their morale and behavior. HAPPY INTERNATIONAL HOUSEKEEPING WEEK #ElgounaHotels #Orascom Hotels Management #Housekeeping

Grooming: The Unspoken Essential for Hoteliers Grooming is a term that holds immense significance in the hospitality industry. Reflecting on my first job as a waiter, I vividly remember taking my uniform to be altered to ensure it fit perfectly. This simple act of ensuring my uniform was well-fitted became a foundational lesson for me, one that I pass on to all budding and experienced hoteliers alike. No matter the circumstances, always wear a well-fitted uniform and maintain a sharp, well-groomed appearance. This might sound trivial, but trust me—it significantly boosts your confidence every single day. A polished appearance not only makes you feel more professional but also instills a sense of pride and responsibility in your role. For those starting their journey in the hospitality industry and for seasoned professionals, remember: impeccable grooming is not just about looking good. It's about embodying the excellence and dedication that define a true hotelier. #grooming #hoteliers #hotels #hospitality ##foodandbeverage #hotels #uniform #learning #development #share #care

What Behind The Scenes Preparation Do You Make For a Cruise? As a Cruise Director, extensive behind-the-scenes preparation is crucial to ensure a smooth and enjoyable experience for passengers. Key preparations, done in coordination with senior managers, include: -Planning and Coordination: Develop a comprehensive itinerary that includes all entertainment activities, events, and shows. Coordinate with various departments, such as entertainment, food and beverage, housekeeping, and guest services, to ensure all aspects of the cruise are aligned and scheduled appropriately. -Team Briefings and Training: Conduct meetings and training sessions with the entertainment team and other staff members to discuss the schedule, assign responsibilities, and ensure everyone is aware of their roles and expectations. -Event Setup and Rehearsals: Oversee the setup of venues for events and activities, ensuring all equipment and materials are in place. Schedule and supervise rehearsals for shows and performances to guarantee everything runs smoothly. -Guest Communication: Prepare welcome speeches, daily announcements, and informational materials for guests. Ensure that all communication is clear, engaging, and informative to keep guests well-informed about upcoming activities and events. -Crisis Management Planning: Develop contingency plans for potential issues such as bad weather, medical emergencies, or technical problems. Ensure the team is trained to handle emergencies efficiently and effectively. -Logistics and Supplies: Manage the procurement and organization of necessary supplies and equipment for entertainment and activities. Ensure everything is in good working condition and readily available. -Personal Preparation: Stay updated on the latest entertainment trends, guest preferences, and industry standards. Maintain a high level of energy and enthusiasm to lead and motivate the team and engage with guests effectively. By meticulously planning and preparing in these areas, a Cruise Director can create a seamless and memorable experience for passengers. Have you ever wondered about the role of a Cruise Director? Drop your questions below! #customerserviceproblems #customerservicetips #customerservices #customersatisfaction #customerexperience #customerappreciation #customerfeedback #customerreview #customerjourney #customertestimonial #happycustomers #smallbusiness #salesstrategy #publicspeaker #speakerlife

Do you wish to improve your hotel NPS or guest...

🌟 Elevating Guest Experience: A Collective Responsibility 🌟 In the hospitality industry, creating unforgettable guest experiences isn't just the duty of frontline staff – it's a mission embraced by every member of the team, from the top down. Whether you're a Director, manager, chef, housekeeper, or receptionist, each interaction shapes the overall experience for our guests. Leadership sets the tone by championing a culture of excellence and empowerment, inspiring every team member to go above and beyond in exceeding guest expectations. By fostering a collaborative environment where everyone understands their role in delivering exceptional service, we create a seamless and memorable journey for our guests. From the warm greeting at the door to the attention to detail in every dish served, every touchpoint contributes to the overall guest experience. Let's recognize that each member of the team plays a crucial part in crafting moments that leave a lasting impression. Share your thoughts on how we can collectively elevate the guest experience in the comments below! 🛎️✨ #GuestExperience #TeamEffort

Yours: hospitality consultant (management&cullinary) Dear all help me spread the word of my profession within the hospitality and travel&tourism sector, to the potential clients, collaborators, and students Get to know my work: I offer a personalised service to my clients(hotel, events&restaurants), individuals and in-coming professionals. I provide a service evaluation, facilitations and consultation based on the market, staffing and the training needs Hospitality service is an industry that focuses on providing services to guests and travelers. It includes various sectors such as hotels, restaurants, resorts, cruise ships, event planning, and more. The objective of hospitality service is to ensure guest satisfaction by offering accommodations, food and beverage services, entertainment, and others. Overall, the hospitality service industry is built around ensuring guests have a positive and enjoyable experience, whether they are staying at a hotel, eating at a restaurant, attending an event, or using other related services. #coaching #consulting #hospitality #hospitalityexcellence #hospitalitycareers #clientfocused #catering

Defining Hospitality Skills Hospitality skills encompass a range of behaviours, tools, and knowledge that empower professionals in the service industry to create a positive dynamic between guests and their hosting establishments. These skills involve effective communication, organisation, and a focus on meeting guests' needs. They are vital in roles like front desk, guest services, restaurants, spas, hotels, and other guest-oriented environments.

In the dynamic world of hospitality, whether you're orchestrating the front desk, navigating the hustle of a bustling restaurant, steering the ship as a manager, scrubbing pots as a dishwasher, crafting culinary delights as a chef, or orchestrating memorable events as a planner, versatility is your hallmark. And mastery? Well, that's often par for the course! In hospitality, adaptability isn't just a skill—it's a way of life. From seamlessly juggling tasks to stepping in wherever needed, the ethos of being a Jack of All Trades permeates every aspect of the industry. Here, the learning never stops, and the journey to mastering multiple roles is an exhilarating adventure woven into the fabric of daily operations. #hospitality #jackofalltrades #proud #management

Hotel organisation chart : This chart shows a typical organization for a large hotel, where departments are grouped by function instead of job title. The two main divisions are Rooms Division (guest rooms & housekeeping) and Food & Beverage Division (restaurants, bars, etc.). Line functions involve regular guest contact (e.g., front desk, waiters), while staff functions provide support (e.g., accounting, IT) . This is a general guide, and specific hotels may have slightly different structures. Remember: Focus on the main points: Rooms & food/beverage divisions, line vs. staff functions. Share your experiences #GM #opsmanager #hotelmanager #luxuryhotels #london Aziz S. x Albion Hospitality and recruitment

New Trend Hotel Industry Freelancer Chef 2024 @chefdeepaksarkar #newtrend #trend #hotelindustry #Hotelstrend #hospitality #Trend2024 #freelancerchef #chefconsultant #consultantchef #chef #cheflife Hospitality Tip Of The Day "Learn More & Grow More"