Pascal Gastaud’s Post

We could use an entire stack of Post-It notes to describe what it means to work in this industry. But the most important thing to us is to connect with people through service. To lift someone with the smallest act of kindness, and to remind them that there's magic in the everyday moments. What does working in hospitality mean to you? #hospitality #nycstaffing #nycevents #eventstaffing

I was recently speaking with a commercial director of a luxury, full service property about the #Revenue Culture in her organisation (one of our favourite topics at Right Revenue ). Everyone who joins the management team (across all departments - Golf, F&B, Spa etc including internal promotions and new hires) attends a mandatory 'Revenue Introduction' as part of their induction / onboarding programme. Simple - yes. Obvious - maybe? But it was the first time I had heard somebody talk about Revenue being given a specific 'slot' an induction programme... and it makes so much sense. The interesting bit, though: The feedback from most participants was along the lines of "This is the part of my induction I was dreading...but it has ended up being the part I enjoyed the most!" The kicker: Each participant is invited back for a (non mandatory) follow up session. A deeper dive. Nearly all participants choose to attend the session and learn more. Revenue Management is a team sport! Have you ensured all the players are invited to the game at your hotel? #revenuerocks

It is great to see how conversations from the #BetterHospitality Conference are continuing within the industry, with this latest episode of Hospitality Mavericks. Matthew Cameron speaks to Michael Tingsager (MCIPD) about how hospitality businesses struggling to retain staff need to look at the environment and culture, and understand their team’s wants. They also discuss job crafting and how this can be used to empower staff and improve productivity and performance. Listen here https://lnkd.in/edVmV9Zd #jobcrafting #hospitality #staffretention

I often say (possibly too often..!) that I think really great business is a tide that lifts all ships, and our client LSG Purchasing is such a great example of that. They bring independent hospitality businesses together so they can get the types of deals normally reserved for the big chains, meaning the supplier gets more business, LSG's clients get better prices and LSG make a profit without it costing their clients anything: Win-win-win, adding value everywhere, just the way good business should be!

What industry peeps are joining me in Bellevue today?

Tired of the same old venues for corporate meetings and events? Searching for unique team-building ideas? Look no further than Stonebrae Country Club’s Corporate Access Program. This program allows companies to access all club amenities through a prepaid tab, usable for golf, dining, lessons, retail, or meetings and events. Host team gatherings, team-building activities, or entertain clients – the choice is yours. #teambuilding #corporateevents

Reflecting on my 15 years in hospitality technology so far! 🌟 What a great journey is has been. I have Olivia FitzGerald to thank! She gave me my first job in technology and I've been lucky enough to work with her a few times throughout my career. Here is a picture from the archives 😛 As I look back on my journey, here are some key learnings I've gathered along the way: 1️⃣ Building relationships is paramount. In this dynamic industry, everyone has a unique interpretation of what our products can do for them. By prioritising relationships, we create a foundation of trust and understanding, paving the way for meaningful connections and future opportunities. Remember, it's not just about what you're selling today, but also about cultivating long-term partnerships. 2️⃣ Understanding the difference between ""nice-to-have"" and ""necessity"" products is essential. When pitching our offerings, it's crucial to highlight the right points that resonate with our audience's needs. Not everyone will immediately see the value, so focusing on the most compelling aspects of our products helps make a stronger case. 3️⃣ Reputation is everything. Honesty, transparency, and staying ahead of the curve with new technologies are non-negotiables. Being a leader in embracing innovation not only builds credibility but also ensures we're always providing the best solutions for our clients. 4️⃣ Embrace a unique position in the industry As a consultant, I am able to draw on my years of experience working across various operators, pulling in resources from different companies, enabling me to provide unbiased expertise and offer tailored solutions that truly meet the needs of my clients. 5️⃣ Passion drives everything. Our love for the hospitality industry and our desire to make it better each day fuels our work. While technology plays a significant role in enhancing the dining experience, it's crucial to remember that hospitality is ultimately about people. Our dedication to improving experiences for both guests and staff remains at the heart of what we do. What learnings would you pass on? #HospitalityJourney #KeyLearnings #PassionForService

🌐 Why a Modern Website Design Matters in 2024 🚀 In today's digital age, your website is often the first impression potential clients or customers have of your business. Here's why having a modern-looking website is crucial: 1. Building Trust: A sleek, contemporary design builds trust with visitors. It shows professionalism and attention to detail, crucial for establishing credibility in the eyes of your audience. 2. Loading Speed: Ensuring your website loads quickly is crucial for retaining visitors. Slow loading times can frustrate users and lead to higher bounce rates. 3. SEO Optimization: Modern websites are typically designed with search engine optimization (SEO) best practices in mind, making it easier for potential clients/customers to find your website through search engines like Google. The future of search is changing rapidly and drastically - you need to keep up and make sure AI platforms are pushing users to your content! 4. Natural Flow of Information: Modern websites are designed with user experience in mind. They guide visitors through the information intuitively, making it easier for them to understand your offerings and navigate your content. 5. Ease of Navigation: Visitors appreciate websites where they can quickly find what they're looking for. A modern design ensures that navigation is seamless, reducing bounce rates and keeping visitors engaged longer. 6. Compatibility Across Devices: With the majority of users accessing the internet via mobile devices, having a website that is responsive and compatible across all screen sizes is non-negotiable. A modern website adapts effortlessly to desktops, tablets, and smartphones alike. Investing in a modern website isn't just about aesthetics—it's about enhancing user experience, building trust, and ultimately driving business growth in a competitive digital landscape. We're excited at Traverse Hospitality to be partnering with hostAI on building our website for the future.

The thing that nobody tells you about working in hospitality is that at the end of the day, every day feels like you're living your best life. You're working to make not only a successful event but a meaningful one. You're working to make people happy, and in the process of doing just that, you're happy, too. 🌟 Who else is out there living their best life? 🥂 #hospitality #nycstaffing #nycevents #eventstaffing

There is no secret when it comes to the hospitality industry other than to be present. When we're able to focus our attention on the people around us instead of on our next tasks, people will notice. It will make their experience ten times better. Multitasking while being able to remain focused in the present moment is one of hospitality's superpowers! #hospitality #nycstaffing #eventstaffing #nycevents