An omnichannel platform helps you deliver consistent experiences based on customer contact preferences. This eBook will help you create the personalized digital-first CX journey your customers want >> https://okt.to/fCT4N9 #CXone #CustomerJourney #Digital #CustomerExperience #CX
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Outstanding work between the State of Arizona and NICE. Truly a model other states should embrace for their digital transformation.
We are proud to announce that AHCCCS received the ISM Award of Excellence in the Best Use of Technology-External focus category Oct, 9, 2024, for a thoughtful approach to address a number of challenges brought on by the pandemic. Thank you #ISMPHSA24 for recognizing our commitment to improving the member's experience, providing self-service tools and increasing digital engagement! Special thanks to Kristen Challacombe for representing AHCCCS to accept the award. #AHCCCS #TechnologyExcellence #MemberExperience #DigitalEngagement
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Government agencies have a distinct responsibility to enhance constituent communication and overall experiences. Joe Forte, Sr. Vice President, US Public Sector at NICE, spoke to Thomas Brannen, Lead Analyst at OnConvergence, LLC, about how today’s CX technology innovations will transform the way constituents interact with government agencies. Watch “CX in the Public Sector” for more: https://bit.ly/3XQ0YBP #CustomerExperience #GovernmentCX #PublicSector
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Dive deep into the role of GenAI in reshaping CX practices. Watch NICE's latest video featuring Forrester analysts discussing how AI technologies are revolutionizing data analysis, conversation design, and more. Stay informed and stay ahead with Forrester: https://bit.ly/3XRBg0Z #CustomerExperience #ArtificialIntelligence
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We’re excited about how NICE’s 1CX is reshaping customer experience by enabling seamless collaboration between agents and back-office teams to resolve complex issues more efficiently. Don’t miss this great article by Adrian Swinscoe in Forbes: https://bit.ly/3BasD92 #CustomerExperience #1CX #DigitalTransformation
NICE's 1CX Could Be A Game-Changer For Solving Knotty Customer Problems
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Endless innovation. Countless experiences. The BIGGEST CX event of the year. Registration is now OPEN for Interactions 2025 in Las Vegas, June 16-18, 2025! 🎉 Join thousands of CX experts and leaders to experience the latest innovations, insights, expert analysis, and best practices to transform your business. Let’s shape the future of CX together. Register today: https://bit.ly/3ZIHdyR #NICEi25 #CustomerExperience #CXInnovation NICE
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Powerful solutions support powerful brands—that’s why H&R Block chose NICE to elevate their CX. NICE can also take your brand to new heights. The best CX AI is NICE. Find out why: https://bit.ly/3TXSGqr #CustomerExperience #ArtificialIntelligence
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