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Head of Online Community and ERG Lead at Patreon

Thrilled to be featured on Patreon's "Humans of Patreon" series (h/t to Humans of New York, the OG "Humans of..." project, who is on Patreon!). I am especially excited to share my advice for other community managers: In Community work, you'll find that everything boils down to this: people just want to be seen and heard. If you show up for your community, listen, acknowledge what you hear, and whenever possible share back how what you've heard is being considered, you'll build an authentic trust and reputation within the community you're representing and leading. It's important not to over promise and under deliver, so try to be candid and direct, and whenever possible, demonstrate the care you bring to your community, and the impact that community members have on each other. https://lnkd.in/em7eA-QD

Patreon | News

Patreon | News

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Hayley Rosenblum

Head of Online Community and ERG Lead at Patreon

3w

Shout out to Danya Shults for my fav career advice: Question: What is the best career advice you have ever received? Hayley: Danya, my hiring manager at Patreon, had great advice for how to deal with people who are upset online: to read their messages in the voice of someone you love, like a grandparent, to cut away at their stinging tone to get to the substance of what they're trying to communicate.

Reyna G.

Social, Content & Community (Ex-Airbnb, Patreon, Grove Co)

3w

Love this! I would totally be a patron of your concert photography 🤩

Courtney Duffy

Head of Creator Policy Engagement at Patreon

3w

The absolute best of the best!

Stephanie Hind

Top Creators @ Patreon | Ex-TikTok | 🤝 12 years of Creator Partnerships | 📣 Speaker (UCLA, Disney, Vidcon, TSG) | 🏆 Creator Advocate

3w

❤️❤️❤️ yes Hayley Rosenblum!!! Also culture of credit FTW

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