Paul Precious’ Post

The London Underground 🚇 is coming to South Wales! Well, not literally - but the plans for a new rail network modelled on TfL's services is set to transform the area. When it comes to customer journeys, they often start long before boarding the 🚆 train. That's why DB Vertrieb GmbH, which is responsible for the distribution and sale of passenger tickets 🎫 for Deutsche Bahn, wanted to optimise its website. With Verint, they were able to understand their customers and web users 💻 much better, optimising their journeys and boosting their website's user-friendliness. Learn how - check out the full case study today. #CX #BehaviourAnalytics #Travel #Transport

The way people pay for goods, the frequency and purpose of journeys is changing, and with it, people’s expectations of how they access transport. Part of this change is smarter ticketing, opening doors to enhance the accessibility, efficiency, and inclusivity of our transport systems. Matt Smallwood, our Head of Connected Mobility, explores the significance and future of smarter ticketing, examining its effects on passengers and the relevance in the North. Whether it's making seamless journeys between different modes of transport or finding easier ways to pay, we know there's a long way to go to improve people's journeys in many parts of the North. Read more: https://lnkd.in/d3biXjbU

Discover what services public transport passengers truly value! In our recent poll, we explored the extra services that make commuting a breeze. So, what topped the charts of our International Public Transport Passenger Survey conducted by Insights by Kantar? Let's break it down: 🥇 Internet access: Did you guess it? Internet access is the most sought-after public transport service. One example of an RATP Dev subsidiary putting this into action is Hong Kong Tramways, which offers free Internet access to all passengers. 🥈 Paying as you go: Benefit from pricing that is perfectly adapted to your journey! At many of our subsidiaries, including autolinee toscane, Bombela Operating Company (PTY) LTD., Irigo Angers and Bibus Brest, passengers can simply tap their card and go, making every journey smoother. 🥉 Knowing vehicle crowding: Passengers want to know onboard occupancy in real time so they can adapt their journey accordingly. To meet this expectation, CITiO, our subsidiary specialized in data, has developed CITiO Occupancy API, a data-driven solution that accurately predicts the load on board vehicles and communicates it to passengers. While these services are in high demand worldwide, the top pick varies depending on location. Across our global subsidiaries, we’re implementing each of these services where they are most needed. 🌍 Find out more below! #TransportInnovation #PublicTransport #PassengerExpectations #RATPDev

Unlock the Power of Interoperability! 🚌🚈🚡🛥️ In today's interconnected world, an interoperable ticketing system isn't just a convenience. It's a necessity. As the lines between metros, buses, and trams blur, this integration paves the way for a unified travel experience, and the ease of paying using single media on multiple modes has resulted in increased passenger satisfaction. For transit operators, it's all about promoting more use of public transport, simplified tariffs, the ease of scaling up payment methods across multiple systems, reduced fare infrastructure costs, and improved passenger satisfaction. For passengers, it means having just one card for multiple modes of transportation rather than juggling multiple cards, simple transfers between different transport modes, and cost savings from discounted and flexible ticketing. #interoperability #publictransit #farecollection

Although we are well into 2024, the aftermath of COVID-19 continues to shape transport ticketing trends. While some cities like London see ridership rebound, others like Boston lag. The focus now shifts to inclusive ticketing options, digital advancements, and building resilient supply chains. Learn more here: https://bit.ly/3uL2ACp #LondonTransport #TransportTicketing #LondonCommute

Rail Ticketing | Are you wondering how the future of European rail ticketing looks? Sweden has launched OSDM as the standard for its national ticket distribution. 🚆 Open Sales and Distribution Model, #OSDM for short, is a rail sector initiative aimed at simplifying and improving the booking process for customers of public transport trips and to lower complexity and distribution costs for retailers, distributors and carriers. ✅ The use case in Sweden shows that the initiative can be used in addition to other standards. From the rail perspective, OSDM represents both a vision and now a reality of #RailTicketing, that is more future-proof than the current situation and will benefit both operators and passengers. 📱 As it is crucial that the information available to both the retailer and passenger is not unduly limited by the technical and functional requirements set out in any specification, OSDM has been developed together with ticket vendors in full transparency with the European Union Agency for Railways. 🗺 Its implementation is ongoing, with six European Railway Undertakings to implement it by the end of this year and many more planning to deploy in 2025 #CERTicketingRoadmap #UICrail Director General François DAVENNE said: “We extend our congratulations and gratitude to the entire Samtrafiken team for this achievement. The launch of OSDM is the proof that such collaborative solutions, created by the sector - which means tailored to the business and customer needs, are designed to be multimodal and open for all players in passenger mobility. This approach represents a significant response to the global challenges of sustainable mobility and modal shift at worldwide level”. *The EU-level Technical Specification for Interoperability (TSI) on Telematic Applications is currently under revision. Read the news 📝 https://lnkd.in/euRZDFpy #OnTrackForEurope #UICrail Samtrafiken i Sverige AB SJ AB International Rail Transport Committee (CIT) ECTAA eu travel tech European Union Agency for Railways François DAVENNE Vittorio Carta, MBA Gilles Mugnier Sandra Gehenot Blaz Pongracic Bertrand MINARY Gerhard Wennerström

Rail Ticketing | Are you wondering how the future of European rail ticketing looks? Sweden has launched OSDM as the standard for its national ticket distribution. 🚆 Open Sales and Distribution Model, #OSDM for short, is a rail sector initiative aimed at simplifying and improving the booking process for customers of public transport trips and to lower complexity and distribution costs for retailers, distributors and carriers. ✅ The use case in Sweden shows that the initiative can be used in addition to other standards. From the rail perspective, OSDM represents both a vision and now a reality of #RailTicketing, that is more future-proof than the current situation and will benefit both operators and passengers. 📱 As it is crucial that the information available to both the retailer and passenger is not unduly limited by the technical and functional requirements set out in any specification, OSDM has been developed together with ticket vendors in full transparency with the European Union Agency for Railways. 🗺 Its implementation is ongoing, with six European Railway Undertakings to implement it by the end of this year and many more planning to deploy in 2025 #CERTicketingRoadmap CER Executive Director Alberto Mazzola said: “The CER Ticketing Roadmap has the unequivocal support of the CER Members, who are working hard to implement its commitments by 2025 in order to ensure seamless international rail ticketing. OSDM is the flagship solution of the Roadmap, which enables and enhances many of its actions such as the CIT Agreement on Journey Continuation. I call on the European Commission to reference OSDM in European legislation* as this will boost digital investments and accelerate the CER Ticketing Roadmap deployment.” *The EU-level Technical Specification for Interoperability (TSI) on Telematic Applications is currently under revision. Read the news 📝 https://lnkd.in/eGDD5DTT #OnTrackForEurope UIC - International union of railways #UICrail Samtrafiken i Sverige AB SJ AB International Rail Transport Committee (CIT) ECTAA eu travel tech François DAVENNE Vittorio Carta, MBA Gilles Mugnier Sandra Gehenot Blaz Pongracic Marc Guigon, UIC Director of Passenger Gerhard Wennerström

How can bus agencies meet today's digital demands? Our latest blog explores the future of seamless travel, where efficiency meets innovation. Dive into the transformation of transit. Read more: https://engh.to/3FbuFo8 #PublicTransit #DigitalTransformation #FutureOfTravel #Innovation #enghouse #transportation

Great first day with Edward Wallace at Transport Ticketing North America which was characterised by a genuine desire to share and collaborate – not only between operators but across the fare collection industry. Our host city Chicago shared a number of angles on their journey with the Ventra app followed by a great number of panel discussions covering a wide range of challenges and opportunities offered by open loop payments and account-based ticketing, underscored by the stats quoted by Visa that more than 74 US cities (out of 750 globally) have now embraced this technology in one form or another. Breaking down services into a more flexible, modular, and cloud-based architecture was another common theme with several operators (SEPTA, Miami-Dade and Metrolinx) providing great real-life examples. Other major topics were the continued need for accessibility and equity – including the integration of paratransit and micro-transit services into modern fare collection customer propositions. Unsurprisingly, fare evasion (or “fare engagement”) was confirmed as one of the top challenges facing operators post the Covid pandemic. Above all, MTA’s Amy Linden truly captured the essence and purpose of the day in her call to action for operators to unite and for the supply chain to support a standardized customer experience as an important common shared goal. #ttnam24 #transportticketing #farecollection #paconsulting #fareevasion #fareengagement #customerexperience

📲 Account-Based Ticketing, ID-Based Ticketing, EMV & Co: Making Access to Public Transport Even Easier for Passengers In the area of public transport, account-based ticketing systems have been successfully established in many countries for many years, and the first pilot projects are now being launched in the German-speaking region. Efficient billing, reduced susceptibility to fraud, as well as simple and user-friendly ticket purchasing illustrate the benefits of this approach. Moreover, passengers do not need to be aware of the fare or carry a physical ticket. Transit agencies and passengers alike benefit from the advantages that this technology offers. Sascha Heyer, Product Manager TaaS at INIT Group, will kick off the HanseCom Forum 2024 with a brief introduction to the world of account-based ticketing, ID-based ticketing, EMV and similar concepts: What are the differences and advantages of the individual methods? Which customer groups do the systems cater to? Why should transit agencies decide to introduce this technology and possibly use it in addition to “traditional ticketing”? How can transit agencies implement such a project, and what is necessary to ensure a successful launch? Mobility experts from three transit agencies will give first-hand insights into their projects.   HanseCom Forum 📅 November 21+22, 2024, Hamburg, Germany   👉 Sign up now: https://lnkd.in/efWPtk6X   #HanseComForum2024 #Conference #Mobility #BestPractices #PublicTransport #SharedMobility #ABT #AccountBasedTicketing #HanseCom #Hamburg #Germany #Speaker #INIT