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Being able to pay for utilities and property tax online has made a once tedious process now easy and more efficient!!

Residents today expect online convenience, and local governments must deliver. But it's not just about offering digital services — it's about ensuring they're seamless and personalized. Learn how to avoid digital disappointment and foster trust with residents in this blog. #DigitalTransformation #CivicExperience #LocalGovernment #CivicPlus CivicPlus https://lnkd.in/giKYmW-w

Residents today expect online convenience, and local governments must deliver. But it's not just about offering digital services — it's about ensuring they're seamless and personalized. Learn how to avoid digital disappointment and foster trust with residents in this blog. #DigitalTransformation #CivicExperience #LocalGovernment #CivicPlus CivicPlus https://lnkd.in/gmDamRnZ

Residents today expect online convenience, and local governments must deliver. But it's not just about offering digital services — it's about ensuring they're seamless and personalized. Learn how to avoid digital disappointment and foster trust with residents in this blog. #DigitalTransformation #CivicExperience #LocalGovernment #CivicPlus CivicPlus https://lnkd.in/eD2dHBkn

In the last 10-15 years, state and local governments have added digital channels for many services — but the full promise of digital government has yet to be realized, both by agencies and the residents they serve. To better understand the progress made thus far, as well as the road ahead, we surveyed 2000+ consumers and 600 government leaders across North America. In that survey, we found that though many government agencies currently offer one or more services online, nearly two-thirds (64%) of consumers reported at least one challenge related to completing payment online. This represents an opportunity for agencies to realize greater ROI by rethinking the approach to modernization. In this next wave of digital transformation, which we’ve termed Customer Experience 2.0 (CX 2.0), we’re seeing government leaders prioritize the resident experience even more than before. But what is Government CX 2.0, and how can agencies get started? Learn more in the Digital Government Adoption Index: https://lnkd.in/gfzxWqwQ #DigitalGovernment #GovTech

Did you know that Poland’s government platforms are one of the best in Europe? Recently, we interviewed experts from gov.pl to gain a deeper understanding of what makes their platform so advanced and helpful. We asked about several things, such as: 👉What megatrends will shape digital public services? 👉 How ready is the Polish public sector for online services? 👉 What are the biggest CX challenges? To discover more insights, dive into the full interview on our blog → https://lnkd.in/gDixz7be #govpl #PublicSector #PublicPlatforms #Government #CX #OnlineServices

A recent survey evaluating the satisfaction levels of over 14,000 individuals with state government services has provided insightful findings. The results reveal that in-person interactions received a satisfaction rate of 72%, significantly higher than digital experiences, which stood at 60%. Notably, websites outperformed mobile applications in terms of user satisfaction. This data highlights the critical importance of effectively addressing residents' needs to improve their overall satisfaction with state services. Emphasizing the quality of both in-person and digital interactions is essential for fostering trust and engagement within our communities. Learn more: https://lnkd.in/e4YzVACX @GovTech #LocalGovernment #ResidentServices #DigitalExperience #StateGovernment #GoodGovernment #GovTech https://lnkd.in/e4YzVACX

Digital channels in government are growing, but there's still so much more we can do! PayIt's survey with over 2,000 consumers and 600 government leaders shows a lot of potential for improvement in the government customer experience. Check out the Digital Government Adoption Index to learn more: https://okt.to/zu3aVo #DigitalGovernment #GovTech #GovCX

🚨 New research 🚨 Shifting residents to digital channels improves efficiency for state and local government agencies, but clunky software and limited resident adoption stand in the way. We surveyed nearly 1800 US and Canadian consumers, and the research offers insights into how agencies can achieve 80%+ customer adoption of digital channels. Some key topics explored in our new edition of PayIt's Digital Government Adoption Index: — The path to achieving 80%+ digital adoption — Customer expectations for digital government — The importance of addressing security and privacy concerns — Generational differences in digital government experiences — Comfort and trust surrounding artificial intelligence Access the full 2024 Consumer Digital Government Adoption Index guide: https://okt.to/KLqAfe https://okt.to/MeGxhc #PressRelease #DigitalGovernment #DigitalGovernmentAdoption #ResidentExperience #ConsumerResearch

Digital channels in government are growing, but there's still so much more we can do! PayIt's survey with over 2,000 consumers and 600 government leaders shows a lot of potential for improvement in the government customer experience. Check out the Digital Government Adoption Index to learn more: https://okt.to/zQ7tuW #DigitalGovernment #GovTech #GovCX