Take-aways on Retail Gazette report and survey of 350 UK retailers
In January 2024, Retail Gazette, sponsored by Amazon Shipping, surveyed 350 UK retailers to understand how they managed peak periods during 2023. Here are some insights:
📅 The old days of big holiday shopping in December are changing. Now, online sales often go down in December because many people shop earlier during Black Friday and Cyber Weekend. Stores are seeing a rise in online orders starting earlier, so they need to get ready with better planning, marketing, and technology.
✅ Retailers have found that people want fast delivery, lots of choices, cheap prices, and the chance to track their packages when shopping online. So, retailers are getting ready to meet these needs.
⚡ In 2023, the most popular delivery choice during peak seasons was next-day delivery. This shows that even though people are shopping earlier for the holidays, they still want to get their items quickly and before December 25th. They expect retailers to be able to deliver fast.
💰 People in the UK have had to deal with high living costs. Even though interest rates and inflation are slowing down, the economy is still tough. Because of this, online shoppers are more worried about delivery costs, and retailers are changing how they spend their money to deal with this.
🤖 New technology is making retailers think about new ways to deliver items, like using drones and robots. They are also seeing more people wanting eco-friendly options, like delivery with electric vehicles. In the future, UK retail delivery will keep changing with new ideas and new companies joining in.
Businesses and store owners can use this information to focus on what customers want, which can lead to higher satisfaction, more 5-star ratings, and increased sales! 📈
📍 Source: https://lnkd.in/d2sDhYe4
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