As part of our Visitor Employee Programme, colleagues from different business units joined their frontline peers at our stores and contact centres for a first-hand experience of customer interaction, learning what it takes to deliver top-notch service. Now in its seventh year, the programme continues to generate insights from another perspective that enable our employees to improve the customer journey in their respective roles. By promoting knowledge exchange through operation walkthroughs and open dialogue, we foster cross-functional collaboration to drive business growth and innovation. #PCCW #HKT #csl #VisitorEmployeeProgramme
