Potawatomi Casino Hotel’s Post

I was just going through Auditing course. I would like to highlight some points and how can they be linked with Hospitality industry Proper financial statements are a hallmark of quality company audit and they are made possible due to effective systems of controls in place in the audit firm. Leadership puts a slant on the strategy particularly the overwhelmingness of quality . Discipline hence is at the center of management efforts in the hospitality industry. Quality control management assures the customer of the best service and that they will not forget the experience . This involves: Implementing strong standardized work policies and procedures for the firm in relation to the relevant professional standards, objectivity, integrity, and independence of auditors . Hiring the right people, placement, training, and managing professional advancement of employees . Policies regarding engagement in fitting clients and clients interested in group negotiations . Formulations of procedures and tools availed to staff of the firm to be used when carrying out audits . Quality assurance of audit documents and their corresponding case files by applying different levels of scrutiny,. Ensurance of Internal Control System through appropriate mechanisms. Quality Control System of the Organization. Innovation as well as practices help accomplish established objectives on customer satisfaction in hospitality: Standards for Service Quality: Set of standards are in place that can be followed while serving the clients. Training: There are some biases and therefore regular training should equally avoid bias in the service provision . Feedback: Internal promotion of influence domains enables progressive improvement in experiences of guests . Post,mark Use: Progressive monitoring of preferred use in experience expectations . Policies regarding Service Quality and Machines: Service improvement policies set reasonable targets and always ensure that they mesh with the view of enhancing customer service an dedication to improve customer experience #Hospitality #Auditing #Auditingfirm #hotels

SOME MANAGER SEF Some #managers are very nice. They are good to a fault. They will support their staff mentally, spiritually, and financially. In the early days of my career, I remember complaining to a manager of mine about a #family 👪 problem. He advised me and prayed 🙇🙏 for me. Like that was not enough, he told me to travel home and sort out the problem. I couldn't tell him I was broke; before daybreak, I saw an alert of about 10k. I know there are more good managers out there too and an example of a good manager is the person whose picture is attached to this post. The problem sometimes is the employees. Some employees abuse privileges and abuse kind gestures. An employee one time told us his wife died while giving birth. His manager supported him both #financially and in giving him time off. He pushed the #company to give him 50k 💵 support and he also gave his. We decided to visit him without informing him, and lo and behold, we saw his beautiful 😍❤✨ wife 👰 and his lovely❤ baby 👶. Do you think this manager 👨💼 isn't likely to be mean in the future? If you are a bad employee, change! #Fintech #B2B #Manufacturing #FMCG #Construction #OilandGas #Consulting #Training #Management #Finance #MD #Accounts #Audit #Administration #CEO #Engineer #Surveyor #VicePresident #Health #Hospitality #Security #HRs

What's a 5 letter word a hotelier dreads the most? A U D I T. We've all been there - palms sweaty, heart racing, frantic and unprepared. It happens annually, and yet we still all fear the process. How do you then turn this fear into actually enjoying the process? The first step is to embrace and understand the importance of audits. A professionally run establishment ensures that audits are done regularly. Audits help managers critically look at their own areas and reduce mistakes whether financial or operational. Audits keep standards in line, and can find gaps in performances. The second step is preparation and thats the easy thing to say. How you prepare is up to you. Monthly checks, bi-annual self audits or cross property and departmental audits can be done in a stress free environment as you are only auditing your own performance. Lastly, and it goes without saying, any non compliance audit points must be acted on. As an auditor, its your job to follow up and as an auditee - its you role to follow through. I've been both and auditor and auditee and either role is never easy, but it does get better over time! Yvette Nicdao, CSSYB,FSCO Imelda Durmiendo, FSCO

There’s one common trait in all of my successful female friends. Do you want to know what it is? . . . 💸 They pay for SUPPORT. 💸 - Housekeepers - Laundry service - Personal assistants - Chefs - Nannies This past year I had my housekeeper come once a week instead of every two weeks and it has been such a blessing! Time is your #1 resource so use it wisely. Figure out where you are the most valuable and spend all of your time in that zone and outsource everything else. This is exactly how you can get epic stuff done and reach your goals. So if you’re spending your time on bookkeeping and accounting functions when you really should be focused on sales or team leadership, shoot me a DM and I’ll show you how we can take that off your plate and help you be more profitable. 💸

Title : The Danger of Gready managers in hospitality and companies. By : Soulemane M Jalloh. email Soulemane14lib@gmail.com. phone: +971542872983. 1- Dangerous managers in hospitality doesn't build good teams that can bring in good revenue for the company or organization. 2- Dangerous managers in hospitality is always in conflict and unnecessary drama with his or her team during operations. 3- Dangerous managers in hospitality doesn't know how to found solutions when there is a problem among his team or core workers. 4- Dangerous managers in hospitality doesn't study and understand the weaknesses of his team and thier strengths in order to bring in more energy to make operation easier and smoth. 5- Dangerous managers in hospitality never give a single advice to his core workers rather he or she always reporting them to the higher management by sending email or talking about those simple mistakes. 6- Dangerous managers in hospitality are often unhappy and never smile with his teammates. 7- Dangerous managers are always unfriendly and harsh spoken weather it is to guests or core workers. 8- Dangerous managers in hospitality never make you as a staff to learn, grow, and enjoy in a company and he always sees your achievements as his or her trait in the future. Therefore I finally advice all companies owners to be very careful about hiring such of managers in hospitality because they bring nothing in the company than losses, chaos, unproductive staffs, and criminal activity with in the company or organizations. thanks.

Behind the Audit Curtain: Insider Gossips between auditor and auditee 😄😄 🔸 Late-Night Complaints Talking about long work hours. 🔸 Tech Issues bitching Old systems slowing things down. 🔸 Budget Problems Not enough money for controls. 🔸 Leadership Changes Hints about new bosses coming in. 🔸 Rule-Bending Jokes Joking about breaking rules. 🔸 Off-the-Record Talks Sharing info that’s not official. 🔸 Team Conflicts Departments not getting along. 🔸 Resignation Rumors People planning to leave soon. 🔸 Policy Confusion Not knowing the rules properly. 🔸 Bonus Complaints Low bonuses affecting work mood. 🔸 Audit Burnout Tired of too many audits. 🔸 Training Gaps Not enough training on rules. 🔸 Slow Processes Long delays due to too many steps. 🔸 Pressure from Bosses Unrealistic demands from management. 🔸 Data Doubts Worries about wrong numbers. 🔸 Hidden Expenses Costs not properly recorded. 🔸 Policy Unawareness Staff not familiar with key policies. 🔸 Info Hoarding Teams hiding important information. 🔸 Inconsistent Methods Doing things differently across teams. 🔸 Cultural Disconnect Company values not matching actions. Feel free to add.

A good duty manager is defined by a blend of leadership, problem-solving, and interpersonal skills. At the core, a duty manager must be an effective leader who can inspire and manage a team, ensuring that operations run smoothly even under pressure. This requires strong decision-making abilities, especially in situations that demand quick and efficient resolutions. Problem-solving is another crucial attribute. A duty manager must anticipate potential issues and proactively address them before they escalate. This involves a deep understanding of the business operations and the ability to think on their feet. Interpersonal skills are equally important. A good duty manager communicates clearly and empathetically with both staff and customers, fostering a positive and productive environment. They must handle conflicts diplomatically, ensuring that both the team's morale and customer satisfaction are maintained. Additionally, a good duty manager is organized, reliable, and detail-oriented, always keeping track of tasks, schedules, and priorities. They are adaptable, ready to adjust plans as circumstances change, while maintaining a focus on the big picture. Ultimately, a good duty manager balances the needs of the business, employees, and customers, creating a seamless and effective operational flow.

Jaagte Rahoo.... Jaagte Rahoo......📢 Almost everyone might have heard of this Famous Dialogue. It used to be our favourite childhood dialogue 😂... Some years back , the Security guards or Bahadur used to shout this dialogue during late nights in order to keep the Thieves away. Jaagte Raho literally means 'Stay Awake/Alert' , but if we think deeply, this dialogue has different meanings too... From an Auditor's POV, 'Being alert to' , means using Professional Skepticism... Having a questioning mind during audit is the 1st characteristic of a Good Auditor. In daily life , we can use this dialogue from a different perspective too. Staying alert towards the people we meet , because not everyone is your well wisher... Staying Alert towards the things we do, because we might do something which is not beneficial for us or others ... Staying alert towards all the things happening around us , because not everything is good for us... Staying alert towards our Goals , so that we don't go astray... Having a questioning mind, can help us in taking the right decisions ... Like, asking these types of questions to yourself before doing anything,... Kya me sahi kar rahi hu?? Kahin kuch galat to nahi hojaega?? Kahin mera decision mere pe hi bhari to nahi pad jaega?? Kya esa karke me khush reh paungi?? Kya iska koi or substitute he?? ( but itna v sak krne ki addat na dal Lena ki end me CID wale ACP Pradyuman ban jae 😂.... Kuch to gadbad he Daya.... Kuch to gadbad he....!! ) We must always remember that our heart is our best guide and mentor... Everything is within ourselves... Every solution to our dilemma is in our mind.... we just have to find it. Wese v being a CA / CA aspirant, Professional Skepticism to hamare khoon me dodta he😂😂... Thank u for reading 😄 #professionalskepticism #CA #CAaspirant #perspectives

Professional Behaviour is one of the 5 code of conducts that bound a Professional Accountant. This code states that a Professional accountant should not engage in acts that discredit the accounting profession . These acts encompass: mode of conduct during engagement mode of dressing and appearance attitude shown outside the formal work place dealings with third parties etc. As a professional either a veteran or in the making, endeavor never to compromise on the very code of conducts that bound your profession. Be an ambassador worthy of emulation. Have a productive week.