Excited to share insights into Manchester's thriving hotel scene!
🌟 Over the past 12 months, TrustYou analyzed 293,432 reviews across 327 properties. What caught our eye? Manchester boasts an impressive average response rate of 63%, surpassing the European average of 40%. 🚀
Intrigued to uncover the key players driving this success, we focused exclusively on non-branded hotels, considering reviews collected within the past year and a minimum of 1,000 responses. 🥁
Here's the curated list of top performers, complete with their Performance scores (aggregated review scores from all major guest feedback platforms and OTAs):
Townhouse Hotel Manchester - 99% response rate | 2168 reviews | 8.02 performance score
The Gardens Hotel - 97% response rate | 3349 reviews | 6.91 performance score
The Midland Manchester - 93% response rate | 8539 reviews | 8.24 performance score
The Lowry Hotel - 93% response rate | 1754 reviews | 8.88 performance score
Velvet Hotel - 79% response rate | 1184 reviews | 8.67 performance score
The Waterside Hotel - 77% response rate | 1365 reviews | 8.31 performance score
King Street Townhouse - 74% response rate | 1072 reviews | 9.07 performance score
The Alan - 70% response rate | 4119 reviews | 8.34 performance score
The Castlefield Hotel - 70% response rate | 1735 reviews | 8.32 performance score
The Mitre Hotel - 68% response rate | 1922 reviews | 7.11 performance score
🌟 The data reveals a crucial insight: a high response rate doesn't always translate to a high-performance score. 📈 The quality of responses and proactive measures in addressing guest concerns are pivotal in building and maintaining a stellar reputation in the hospitality industry. 🛎️🌐
🤝 Taking meaningful actions on guest feedback and addressing concerns with excellence contribute significantly to a positive guest experience and, ultimately, a standout reputation.
This serves as a reminder to prioritize not just responsiveness, but the art of effective communication and customer-centric problem-solving. 🌐🏨
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🏨 #ManchesterHotels #CustomerEngagement #HospitalityExcellence #CustomerExperience #HospitalityInsights #QualityOverQuantity #ResponseAI #TrustYou #ReputationManagement #ORM #hotels
Regional Sales Director ~ Peachtree Hospitality Group
1moWell done Monica and Jessica!