Peaple Talent’s Post

Is a 'Service Desk' Title Better for Your Career Advancement? Answers: https://lnkd.in/g_d9y_qc #JobTitles #CareerGrowth #HelpdeskSupport #ServiceDesk Hey everyone! 😊 I hope you’re all doing well! So, I've got something on my mind and would love to get your thoughts. My department has recently gone through some leadership changes, and with that, we’re seeing some shifts in our job titles. I currently work as a Helpdesk Support Tier 1 and am hoping for a promotion soon! 🎉 Recently, the new leadership shared that our titles are changing to Service Desk and that we might be dropping the tier numbers. At first glance, this seems fine, but I can't shake the feeling that it's a bit odd. Here’s why: Familiarity: I used to work in retail, and my title there was Customer Service Desk Rep. So, the term “Service Desk” makes me feel like I’m back in that world. It's a little too familiar and casual for my liking. Role Perception: I understand that our responsibilities won’t change much, but I worry about how this title change might affect perceptions about our roles. Are we perceived as less specialized without the tier numbers? Now, the big question for me is: Is h...

Is a 'Service Desk' Title Better for Your Career Advancement? Answers: https://lnkd.in/gdBKV9pM #JobTitles #CareerGrowth #HelpdeskSupport #ServiceDesk Hey everyone! 😊 I hope you’re all doing well! So, I've got something on my mind and would love to get your thoughts. My department has recently gone through some leadership changes, and with that, we’re seeing some shifts in our job titles. I currently work as a Helpdesk Support Tier 1 and am hoping for a promotion soon! 🎉 Recently, the new leadership shared that our titles are changing to Service Desk and that we might be dropping the tier numbers. At first glance, this seems fine, but I can't shake the feeling that it's a bit odd. Here’s why: Familiarity: I used to work in retail, and my title there was Customer Service Desk Rep. So, the term “Service Desk” makes me feel like I’m back in that world. It's a little too familiar and casual for my liking. Role Perception: I understand that our responsibilities won’t change much, but I worry about how this title change might affect perceptions about our roles. Are we perceived as less specialized without the tier numbers? Now, the big question for me is: Is h...

#urgently #hiring for Virtual Customer Service Representation Location - Fully Remote, Canada,  USA. Salary -  50 - 80 K/ Year USD Work Exp : Customer Service - 2 years Communication skills - 1 years Attention to Detail - 1 years Empathy mapping - 1 years To read the JD & to apply -https://lnkd.in/gmWCh7ew #CustomerService #Communicationskills #AttentionToDetail #Empathymapping

Sharing #sorocaba #consultoria #software #tecnologia #tecnologiadainformação #sap #ams #gestaodeti #consultoriadeti #sp #soluções #solucoestecnologicas #informationtechnology #servicenow #servicedesk #suportedeti #consultingservices #vagas #hiring #opentowork #recolocacao #ti #coordenadorasuporte #itil4 #agile #servicedesk

What types of customer service jobs are out there, and which ones suit you best? The landscape of customer service is broad, offering various opportunities that cater to different skills and preferences. From remote positions to interactive roles, there's something for everyone. Understanding the different types of positions available is crucial for anyone looking to build a career in this area. It’s not just about answering calls; it encompasses empathy, quick thinking, and problem-solving. As we continue to evolve in a digital economy, the demand for skilled customer service representatives remains vital. If you are considering this path, think about what environment and role will enhance your strengths. What are your thoughts on the different roles within customer service? Share your experiences! 🤔👇 #CustomerService #CareerDevelopment #JobOpportunities #ProfessionalGrowth #FinanceCoaCh https://lnkd.in/eP6GAddp

Are you a #jobseeker who is #opentowork ? Were you part of a recent #layoff, were #laidoff? #hotjob ALERT  Check out this new #jobposting with DKKD Staffing! I can help you navigate your search with my 20 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy. How I can help you: • Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization. • Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses. • Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to. 58 of my clients have accepted offers in 2024, 106 accepted offers for new jobs in 2023, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase! Visit my 120+ LinkedIn recommendations of success stories. Two recent client’s success stories: “I went from constant rejection to averaging 6 interviews a week almost overnight.” “I wanted to thank you for all of your help and assistance in this process. I am going on to start my dream job thanks to you and your guidance. I wouldn't have gotten my foot in the door without your reach and connections. Again thank you so much for everything you have done for me and for others. I am blessed to have come across you in this vast network of people." Please take advantage of my FREE RESUME REVIEW offer on my website. https://lnkd.in/g-4bcFV “Remember you only get one chance to make a first impression, make it a Professional Impression!!” Benefits of hiring a Professional Resume Writer https://lnkd.in/gWpHBdBR   #careercoach #resumewriter #ono #nowhiring #gethired

If I were looking for a job, I know the #1 'green flag' I'd look for. A 'No Dickheads' rule. A 'No Dickheads' rule tells you, at this company we care about how people treat each other. We care about it as much as we care about technical excellence. That's why years ago, Rebecca Hamilton and I sat outside on a patch of grass and decided 'No Dickheads' would be one of Koru Kids' very first rules. 8 years on, it's still a fave. To my knowledge, we've never had a dickhead in the team, but I always ask people to tell me immediately if they suspect one has snuck in. (No one ever has.) Our 'No Dickheads' rule helps make Koru Kids an amazing place to work in any role. It's one of the reasons our customer success team is so incredibly stable, high-performing and beloved. Right now, we are hiring customer support contractors! Link in comments. If you know anyone looking for a role like this, who would like to work in a place with no dickheads (who wouldn't?), do pass on. And for anyone starting their own business, I highly recommend a 'No Dickheads' rule.

Hiring for a call center can be an endless and sometimes overwhelming experience. These tips for hiring for call center positions will help you optimize and streamline your recruiting efforts: https://bit.ly/3Xbq7bG #hiring #callcenter #callcenterjobs

Hiring for a call center can be an endless and sometimes overwhelming experience. These tips for hiring for call center positions will help you optimize and streamline your recruiting efforts: https://bit.ly/3Xbq7bG #hiring #callcenter #callcenterjobs

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.