We are pleased to announce that Timothy Sheehan has joined Pep Boys as our new Chief Information Security Officer. With a remarkable track record spanning over 25 years across several industries, Tim brings invaluable expertise in the Information Security space. His proficiency in security, enriched through governance, risk management, and compliance oversight, establishes a robust foundation. In his new role, Tim will oversee the ongoing evolution of current programs, aiming to enhance our capabilities. He will strategically map out plans aligning with company risks while ensuring Pep Boys not only meets but surpasses industry standards in the dynamic Information Security arena. Congratulations and welcome, Tim!
Welcome to the Pep Boys team, Tim!
I keep getting the same runaround. Scott Borman will not return my calls, he is denying a claim when I have obvious evidence that you damaged my vehicle. Customer service says this is typical, they do not want to speak to me directly.
This is a nightmare you killed my car.
You guys destroyed my car. Broke the windshield, awful balancing. And you take zero responsibility???
Congratulations
Welcome to the team!
Welcome to the team!
Congratulations on your new role!
Experienced Waste Industry Veteran Executive
8moOn February 2, 2024 I dropped off my vehicle to your Annapolis store for the installation of four tires. This is a picture of the tires before installation, staged on the Pep Boys floor at the Annapolis location When I picked up my vehicle, I noticed a large crack in the windshield. This crack was not disclosed to me when I picked up the vehicle from Assistant Manager Joseph. I was instructed by Assistant Manager Joseph to call customer service. He provided no assistance or information and refused to interact with the customer service representative. The CSR then proceeded to instantly deny my claim as a default. But I should expect to hear from Scott Borman. I called back to your number three additional times, and spoke with Eddie, who said that Scott would soon return my call. Then I did hear from Scott on February 7, he attempted to waive responsibility because he claimed the heat in the garage cracked my windshield. He has since failed to contact me after I sent the above photos to him.