Eduardo Strambi Perme’s Post

A Day in the Life of a Remote Computer Helpdesk Technician For the past 15 years, I've had the privilege of working as a computer repair and helpdesk technician, a role that is as rewarding as it is challenging. Every day is a new adventure, filled with opportunities to solve problems and make a difference in the lives of those I assist. Morning Routine: The day typically begins with a review of pending tickets and prioritizing tasks. It's crucial to address urgent issues first, ensuring minimal disruption to users' workflows. Problem-Solving: Throughout the day, I tackle a variety of technical issues, from software glitches to hardware malfunctions. Each problem is unique, requiring a blend of technical knowledge and creative thinking to resolve efficiently. Communication: A significant part of my role involves communicating with users. Whether it's providing step-by-step guidance over the phone or crafting detailed email instructions, clear communication is key to ensuring users feel supported and informed. Continuous Learning: Technology is constantly evolving, and staying updated is essential. I dedicate time each day to learning about new tools and techniques, ensuring I can provide the best possible support. Team Collaboration: Collaboration with colleagues is vital. Sharing insights and strategies not only enhances our collective knowledge but also fosters a supportive work environment. End-of-Day Wrap-Up: As the day winds down, I review the day's accomplishments and prepare for the next. It's a moment to reflect on the impact made and the satisfaction of helping others navigate their tech challenges. Being a computer helpdesk technician is more than just a job; it's about making technology accessible and ensuring it works seamlessly for everyone. Here's to many more years of solving problems and empowering users! #helpdesk #computerrepair #technician #network #jobrecruter

🛠️ Facing technical glitches? Wondering what troubleshooting support entails? Let's delve into the world of IT assistance! 💻 🔧 Desktop Support: Ensuring your computer functions smoothly, addressing hardware and software issues promptly. 🔍 Troubleshooting Support Specialist: Experts in diagnosing and resolving technical problems, offering tailored solutions for diverse issues. 💼 Help Desk Support: The frontline of technical assistance, providing guidance and solutions to users' queries and concerns. 💡 Help Desk: Your go-to resource for IT assistance, offering a range of services from password resets to software installations. 👨💻 Troubleshooting Support Engineer: Skilled professionals equipped to handle complex technical challenges, employing advanced troubleshooting techniques. 💻 Computer Support: Comprehensive assistance for all your computing needs, ensuring optimal performance and functionality. Have more questions about troubleshooting support? Drop them in the comments below! Let's unravel the intricacies of IT assistance together! #TroubleshootingSupport #DesktopSupport #HelpDesk #TechSupport #ComputerSupport #SummerInterns #Hireme #Gethired #ITSupportSpecialist

A week in the life of a Helpdesk Technician… This week I want to talk about knowing when to ask for help. Given the rate with which technology changes, you will never be able to “know it all” - there is simply too much to memorize everything. So how do we overcome these knowledge gaps? By learning to identify when we need help. Asking a co-worker for help is not a sign of weakness, or an indication that you don’t know how to do your job. Instead, recognizing that you have tried your best and still haven’t discovered the solution reflects maturity and dedication to fulfilling your department’s mission. Not only that, I would say that the ability to ask for help when complex issues are encountered is a necessary soft skill for a Helpdesk Technician. So, how do you recognize that you are not going to be able to solve a problem by yourself? First of all, understand that there’s a difference between asking for help after exhausting all available resources, and asking for help simply because you haven’t encountered an issue before and do not want to put in the effort to find a solution. Have you searched the ticket database to see if someone else has documented a solution to the problem? Do you have SOPs in place that provide direction on how to solve the issue? Has an internet search not yielded any working solutions (Google is your best friend)? Another important factor is the timeframe you have to fix the problem, and the impact it has on an employee’s ability to do their job or how much it affects business operations. Some issues are going to land more in the realm of “convenience,” allowing for more time to research the problem. Others will need to be resolved as quickly as possible - think “no internet” or accidental deletion of a critical file. Not knowing the solution within a matter of minutes may mean asking for help without exhausting all of your resources. Lastly, once you’ve asked for help, and the solution has been implemented, document it - asking for help a number of times for the same issue demonstrates an unwillingness to learn new things, and an inability to use the resources at your disposal. Thoughts? What’s your take?

Should companies hire only individuals who have the qualifications of the position they are hiring for? In my honest opinion, the answer is no. This even applies to the entry level positions. What are the requirements? 2 to 4 years of experience! For entry level? I myself went from my first Tech jobs as a tier 3 helpdesk technician to a senior windows server admin in under 6 years with much less experience in all areas. I have gone into every job I have ever had completely blind of what to do. To top that off, how many interviews did I have to go through? I only interviewed for 2 jobs that I have ever had and that was my 1st and 3rd IT Job. What happens when you take a chance on someone and hire them? They learn the job and gain the experience. We do not always need to be trained. Sometimes, people learn differently. In my own case, I learn the job and what to do by doing the job daily. These hiring practices of denying people just because they do not have what you want needs to end. Give us all a chance and you will see that you did not make a mistake!

Training & Certification CCST IT Support , Be an IT End User Support, Help Desk Support , Computer Support Specialist or Help Desk Analyst. #CCST #ITSupport #EndUserSupport #HelpDeskSupport #ComputerSupportSpecialist #HelpDeskAnalyst #CertificationTraining #OnlineTraining #InPersonTraining #ITCertification #TechTraining #CareerDevelopment #ProfessionalGrowth #TechSkills #ITCareer #NewCertification #TrainingOpportunity #SkillBuilding #CareerAdvancement

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People are still get jobs in 2024. Congratulations J on working hard and landing the first job in IT Helpdesk. He use my homelab playlist to land this role. In my 14 videos I cover the following: Software deployment Share drive creation on the server. Password reset Unlocking accounts Remote access Group policy Joining a pc to the domain Account creation Print server Security groups Ntfs Security groups User privileges And much more How to install and set up active directory #informationsecurity #technologies #technologies #Career #careeradvice #helpdesk #helpdesksupport #helpdesktechnician #servicedesk #servicedeskengineer #servicedeskanalyst #systemadministration #systemadministrator #systemsengineering

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If rising temperatures make you think of CPUs rather than the upcoming summer, you're exactly who we are looking for! 🌞 Become our new 𝐈𝐓 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧 and help us cool down Windows issues. 💻    #hiringnow #ITJob #ittechnician #itsupport #technical #technology #helpdesk #windowsadministration #windows #troubleshooting  

Support through remote desktop Our technician remotely takes control of the end equipment, performs a quick diagnosis of the fault, and brings it to a solution. it@topit.support https://www.topit.support #itsupport #itmanagement #itadministrator #itprojects #networkadministration #helpdesk #technicalsupport