Personetics’ Post

🚀 Transforming Retail Banking with AI-Powered Chatbots 🚀 In today's fast-paced world, customer expectations are higher than ever, especially in the retail banking industry. To meet these demands and enhance service quality state-of-the-art chatbots are designed to revolutionize customer support by offering: 🔹 24/7 Assistance - Providing instant responses to customer queries around the clock. 🔹 Personalized Interactions - Tailoring conversations based on individual customer needs and history. 🔹 Efficient Issue Resolution - Handling routine tasks and inquiries swiftly to improve overall efficiency. 🔹 Data-Driven Insights - Gathering valuable customer insights to help to continuously improve services. By integrating AI chatbots into our customer support strategy, one can aim to deliver exceptional service, reduce wait times, and provide a seamless banking experience. #RetailBanking #CustomerSupport #AIChatbots #Innovation #BankingTech #CustomerExperience #Fintech

70% 𝒐𝒇 𝒃𝒂𝒏𝒌 𝒆𝒎𝒑𝒍𝒐𝒚𝒆𝒆𝒔 𝒇𝒐𝒄𝒖𝒔 𝒕𝒉𝒆𝒊𝒓 𝒕𝒊𝒎𝒆 𝒐𝒏 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒂𝒍 𝒂𝒄𝒕𝒊𝒗𝒊𝒕𝒊𝒆𝒔, 𝒍𝒆𝒂𝒗𝒊𝒏𝒈 𝒐𝒏𝒍𝒚 30% 𝒇𝒐𝒓 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒊𝒏𝒕𝒆𝒓𝒂𝒄𝒕𝒊𝒐𝒏𝒔. The World Retail Banking Report 2024 by Capgemini explores today’s challenging banking environment and looks at how embracing AI-driven strategies can 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐢𝐞𝐬 𝐰𝐡𝐢𝐥𝐞 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Our 2024 Report: 🔹 Demonstrates how seamless adoption of #GenAI powered copilots can 𝐚𝐮𝐠𝐦𝐞𝐧𝐭 𝐡𝐮𝐦𝐚𝐧 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐚𝐧𝐝 𝐫𝐞𝐯𝐢𝐭𝐚𝐥𝐢𝐳𝐞 𝐫𝐞𝐭𝐚𝐢𝐥 𝐛𝐚𝐧𝐤𝐢𝐧𝐠 🔹 Offers recommendations for a robust bottom-up strategy to help 𝐬𝐜𝐚𝐥𝐞 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 If you’re interested in acquiring a more in-depth view, including dedicated insights on the 𝐏𝐓 𝐦𝐚𝐫𝐤𝐞𝐭 𝐬𝐩𝐞𝐜𝐢𝐟𝐢𝐜 𝐫𝐞𝐬𝐮𝐥𝐭𝐬, reach out to us. 𝐖𝐞 𝐥𝐨𝐨𝐤 𝐟𝐨𝐫𝐰𝐚𝐫𝐝 𝐭𝐨 /𝐜𝐨-𝐩𝐫𝐨𝐦𝐩𝐭 𝐲𝐨𝐮𝐫 𝐟𝐮𝐭𝐮𝐫𝐞 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫 🚀🚀 #WRBR24 #RetailBanking #AI

Leveraging Data for Personalized Banking. In today’s data-driven world, banks can offer highly personalized services by analyzing customer data. Tailored loan offers, customized investment plans, and relevant product recommendations are just a few ways data analytics is transforming the retail banking sector. Personalization is no longer a luxury – it’s an expectation! #DataAnalytics #PersonalizedBanking #CustomerEngagement #BankingInnovation

Our upcoming issue of Adria Fintech Journal features a must-read article: "User Centricity in Banking" Ever wondered how banks can truly put customers at the center of their strategies? Stefan Weiß, CEO of FUTURELAB Consulting, breaks down the realities, challenges, and strategies involved. From operational elements like a smooth customer journey to weaving customer-centricity into the bank's strategic fabric, this article explores it all. In a world where customer requirements are ever-changing, this article offers insights into turning customer centricity into growth. Stefan Weiß, with over 15 years in online payment and digital banking, brings a wealth of experience to the table. Stay Tuned! This is an article you won't want to miss! #AdriaFintechJournal #BankingInnovation #CustomerCentricity

The digitalisation journey in financial institutions is only just started. Want to know how to go to the next level? Just send me a pm! #wearebpc #digitalbanking #digitalfinancialservices

How are product investment priorities and budgets being impacted in 2024 within the Retail Banking industry? Join my colleagues Kieran Hines and Daniel Mayo, Principal Analysts, for Celent's Dimensions: Retail Banking IT Pressures & Priorities 2024 webinar as they discuss how topics like open banking, digital identity, Gen AI, and more are driving tech strategy in Retail Banking. Register now for an insightful discussion; see you on May 15 at 10am EDT/4pm CET > https://lnkd.in/gTta5qxS #RetailBanking #TechnologyStrategy #GenAI

How are product investment priorities and budgets being impacted in 2024 within the Retail Banking industry? Join my colleagues Kieran Hines and Daniel Mayo, Principal Analysts, for Celent's Dimensions: Retail Banking IT Pressures & Priorities 2024 webinar as they discuss how topics like open banking, digital identity, Gen AI, and more are driving tech strategy in Retail Banking. Register now for an insightful discussion; see you on May 15 at 10am EDT/4pm CET > https://lnkd.in/eehXtTEu #RetailBanking #TechnologyStrategy #GenAI

The banking industry has long been plagued by outdated practices that hinder customer satisfaction and accessibility. Customers often face cumbersome processes that can deter them from fully utilizing banking services.  Outdated online banking platforms and mobile apps create friction, as customers expect a smooth, omnichannel experience. Hidden fees and unclear pricing structures further erode trust, prompting many to switch banks. At Tekgeminus, we are transforming the banking experience by providing innovative digital solutions that empower customers. Our solutions simplify banking tasks, enabling users to manage their finances effortlessly and access services anytime, anywhere. Discover how our solution revolutionized banking experience for our client’s customers (https://lnkd.in/dSckemYi) #tekgeminus #tekg #energy #utility #future #outdatedtech #technology #trust #DigitalPlatform #bankingplatforms #bankingtasks #problemsolution #SolutionswithTekg

Unleashing the Power of Innovation: Copper Digital's Transformation Journey with Green Dot's Mobile Banking. From gamification to streamlined operations, witness a 3X boost in customer engagement, a 25% reduction in operational costs, and a remarkable 45% rise in customer retention.  Read the full case study https://rb.gy/k7y95v and discover how we redefined the future of FinTech together! #CopperDigital #innovation #fintechrevolution #casestudy

Building products your customers love is just one aspect of user centricity. Read the whole story in the upcoming issue of Adria Fintech Journal. #digitalbanking #strategy #usercentric #innovation #profits