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From incident resolution time to system uptime, these KPIs empower organizations to enhance performance and user satisfaction: 💻 Incident Resolution Time: Measure the average time it takes to resolve IT incidents reported by users, ensuring timely support and minimal downtime. 🔐 System Uptime: Track the percentage of time your IT systems are operational and available for use by employees, customers, or stakeholders. 🛠️ Change Success Rate: Monitor the percentage of changes or updates to IT systems that are successfully implemented without causing disruptions or issues. 📈 User Satisfaction with IT Services: Assess user satisfaction with the IT services provided by your team through surveys or feedback mechanisms. 🔒 Security Incident Rate: Track the frequency of security incidents or breaches within your IT infrastructure, ensuring proactive measures are in place to mitigate risks. https://lnkd.in/ejdHKheB #ITServiceManagement #KPIs

If it can happen to them, it can happen to you. Get incident response and management and resolve incidents faster. #taskcall #incidentresponse #incidentmanagement #outage AT&T https://lnkd.in/gYdaChqk

Why do you need patching? Patch Management is one of the most critical and complex processes managed by IT. However, the sheer volume of the patching workload means it is also a very time-consuming task that can overwhelm IT teams. Despite the best intentions it is easy to overlook critical patches that can have serious security consequences for the organization. Designed with simplicity in mind, Pulseway’s Patch Management ensures that your systems and applications are patched and kept up to date at all times. ✅ OS Patch Management ✅ Third Party Patching ✅ Support for Custom Titles ✅ Policy-Driven #Pulseway #ITManagement #PatchManagement #ITSolutions #TechSafety #ITSupport

Week 14 at Capslock Here’s what Byte Brigade and I worked on: Security Operations Centre (SOC): - I completed RangeForce labs on Regex, learning how to implement them in logging and monitoring solutions. - I also worked with Yara in a simulated environment to create rules and scan files. Additionally, I used a rule repository from GitHub and VirusTotal to analyse a trojan. - I undertook several labs emphasising the importance of logging, where I accessed and parsed system and network logs for both Windows and Linux. - We developed a presentation outlining SOC roles, responsibilities, training needs, and incident flow. We also explored how a Business Information Security Officer (BISO) can enhance SOC incident response by liaising with other departments. - To conclude our SOC work, we prepared an incident report on the Irish Healthcare breach, breaking down root causes and mitigations into culture, governance, and technology. Incident Response: This module highlighted crucial aspects of stakeholder communication during incident response, such as: - Prioritising and updating the board - Regular communication with the incident response team - Issuing a holding statement and engaging with the media only if progress is demonstrable. Additionally, my team and I: - Developed an incident response team structure tailored to Plum’s operational needs. - Created an incident management plan for the managed services division, including an incident management team, priority matrix, and communication plan. - Conducted a Linux Security Investigation through a RangeForce lab, with me serving as the scribe for the incident response team.

Incident Response is all about people, process, and technique. In this episode of Practical Protection, we review different issues that can arise during incident response: https://bit.ly/3YnMyuz #IncidentResponse #Microsoft365

𝗜𝘀 𝘁𝗵𝗲 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗴𝘂𝗮𝗿𝗱'𝘀 𝗱𝗲𝘀𝗸 𝘁𝗼𝗼 𝗰𝗹𝘂𝘁𝘁𝗲𝗿𝗲𝗱? A security guard's desk can sometimes be too cluttered, especially when there is a lot of information and tasks to manage. A security management system (SMS) can help work more efficiently by streamlining and automating various aspects of security operations. Here are some examples: - An SMS provides a central database for storing all relevant information, such as security procedures, staff contact details, location maps, and incident reports. This central data storage prevents security guards from wasting (much) time searching for essential information. - An SMS can be integrated with access control systems and video surveillance systems to enable real-time monitoring of locations. This allows security guards to quickly detect and respond to suspicious activities. - The SMS can assign tasks to security guards and remind them of important deadlines. This ensures a streamlined workflow and prevents tasks from being overlooked. - An SMS can facilitate communication between security guards, management, and other stakeholders. This can be done through instant messaging, notifications, or automated alerts. - The SMS makes it easy to generate and store incident reports and other important documentation digitally. This simplifies the reporting process and provides valuable data for analysis and improvement of security procedures. Bavak provides and integrates various SMS systems, each with its own benefits. For more information, visit this page https://lnkd.in/dGGQB6Gz , or even better, contact us via info@bavak.com Bavak. Securing daily life #Bavak #SecurityManagementSystem #Security

6 Ways to Tell It’s Time to Switch your #MSP 1. Recurring issues 2. Lag in response times 3. Don’t understand what’s important to your business 4. Left to troubleshoot technical issues on your own 5. No comprehensive security or incident plan in place 6. Lack of vision and strategy Contact me at https://lnkd.in/g_nw3Y8z to learn more

All About the IT Service Desk An IT Service Desk is your central hub for tech support, available 24/7. Here’s what it does: > Incident Management: Handles and resolves technical issues, from software glitches to hardware failures. > Service Requests: Manages requests like setting up new user accounts or installing software. > Problem Management: Identifies and fixes the root causes of recurring issues to prevent them from happening again. > Change Management: Oversees changes to the IT system to ensure they go smoothly and without disruption. > Knowledge Management: Maintains a repository of solutions and best practices to help resolve issues quickly. Our team of experts is skilled in various technologies and provides tailored support for different industries, ensuring your business runs smoothly and efficiently. Click here to learn more https://lnkd.in/e5RyVcQF #wanstor #itservicedesk #itsupport24/7

Here are five key things you should include in an incident response plan. Don’t wait until after a cyberattack to draft yours! #Fairdinkum #IncidentResponse #JustDoIt https://lnkd.in/e4qaWhfP