The many personalities in the hotel industry Personalities are complex and somehow in a hotel there are very specific ones that usually don't get along. Over the years I have noticed that the Front Office Manager usually don't get along with the Executive Housekeeper. I said usually, but it is not always the case. The ones that always loathe each other are the DOSM/Sales Managers vs the Food and Beverage, Banquet Managers and Restaurant Managers 😅 2 people with very contrasting personalities may not be able to work in cooperation due to clash of ideas, work ethics and so on. But on the other hand, I have also seen some use each others strengths to work in harmony and make the most out of the situation. So, in the end it will depend on the maturity of the employees as to how they handle the situation and also, how much each person is willing to compromise.
The uniqueness in the hotel industry. I guess this is just how we communicate even though we have our disagreement but our goal is still similar and the team work is amazing.
From my observation, usually “seniority” is the subject matter expert and most powerful people in any industry. If two senior (experienced) people can’t work harmoniously it will become disastrous in any organisation.
Entonces no son profesionales y están en la función equivocada. Por qué cuándo hay fricción entre dos departamentos en un hotel? El único perdedor es el cliente. Yo he trabajado por más de 40 años en hotelería europea y en cruceros. Y siempre pusimos en práctica Internal customer services.
Aiyoo... Like this ah in this industry? When teams don't align and when egos are rampant, and when the leaders are busy doing something else, what do you expect? This scenario is not just in your industry.
I always argued with the DOSM/Sales Manager when l was running the Events & Banqueting department. Promises made that could not be delivered. Aiyoo.
Hotel Advisory Services
5moThese conflicts are usually because each dept's KPI's are often in conflict with the others. However it is the sole responsibility of the GM to make everyone understand that there is an overarching business goal to be achieved and this needs cohesive co- operation of all. The GM and the GM alone will make the hard decisions as to the business priorities.