Peter Lyon’s Post

🚨 At SOS Online Business Solutions, we're here to guide you on how to make the most of Customer Service Week! This week is the perfect opportunity to honour and appreciate your invaluable customer service representatives, crucial to your company's success. Their dedication ensures that your customers are happy and satisfied. 🙌 Here are some ways you can celebrate this important week: 🌟 Recognition and Appreciation: Take the time to highlight your team members with awards, certificates, and shout-outs to express gratitude for their exceptional efforts. 📚 Training and Development: Offer additional training and development opportunities to help your team enhance their skills and excel in their roles. 🎊 Team Building Activities: Engage in enjoyable team-building exercises to foster camaraderie and unity among your customer service team. 🛍️ Customer Appreciation: As a gesture of appreciation, demonstrate your gratitude to your loyal customers with special discounts, promotions, and giveaways. We value your dedication and hard work more than words can convey. Let's continue to strive for excellence together! #CustomerServiceWeek #CustomerExperience #TeamAppreciation #TrainingAndDevelopment #EmployeeRecognition #CustomerAppreciation #TeamBuilding #FeedbackIsKey #ImprovementJourney

The Birmingham Customer Success Cafe is back and this time we will be focusing on Value Realisation. A topic we speak about all the time with every customer. Sign up for your tickets for this virtual events to learn more, network, and share your perspective too. Mohammed Grace Helen Prajakta Kale, MBA #personaldevelopment #customersuccess #valuerealisation

Service requests going straight to voicemail? 🔴 Imagine it’s the dinner rush at your new restaurant, and your deep fryer fails. 💥 You call your service company’s emergency line, but all you get is voicemail. Frustrated, you turn to a competitor who’s ready to assist with live reps in the after-hours. 💔 This isn't just a missed call—it’s a missed revenue opportunity and a hit to the company’s reputation.  Working with the leading field service companies in the US, we often see how service gaps in the after-hours can impact an organization’s growth and customer relationships. Connect with me here on LinkedIn, and I’ll be happy to run you through our Profit Score Quiz and provide insights on: How you can solve after-hours service challenges  How your entire Order-to-Cash (OTC) process is running  Talk to y’all soon!  

Who's heard of dogfooding? 🐶 🤚 Dogfooding (aka drinking your own champagne) is when companies use their own product in real-world scenarios. Our customer support team (and entire company) uses Front to deliver exceptional service to our customers. We're super proud of the support metrics we're able to achieve and publish our live metrics here: https://lnkd.in/gziqCJJC If you're curious how we achieve these results, I'd love to chat! #customersupport #customerservice #customerexperience

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝗲𝗖𝗮𝗿𝗱𝘀 𝗔𝗿𝗲 𝗛𝗲𝗿𝗲 With a few keystrokes you can send free Customer Service Week eCards to team members across the hall or across the globe. eCards were designed to coordinate with all of the Above & Beyond decorations, gifts, rewards, and stress relievers you’re using during Customer Service Week. So go ahead, announce your coming celebration, share daily updates, thank everyone for going Above & Beyond, and more. Here’s all you do: 1. Simply select your favorite card. 2. Compose your message. There’s room for a simple "Thank you for going Above & Beyond for Customers," to a longer, more personal message. 3. Preview your card, and send. It’s that easy! See the eCards at CSWeek.com. And while you’re there, be sure to order your celebration materials! But, don’t delay, popular items go fast.

Customer Service Week is Here! This year's Customer Service Week kicked off yesterday and runs through Friday, but what is it all about? Customer Service Week goes beyond handing out chocolates and treats—though those are nice touches! It is about showing genuine appreciation to the backbone of every business: your customers and your team. This year’s Customer Service Week theme is "Above and Beyond for You." What does this mean for brands? It’s a call to go further than just "good enough." It’s about building real connections, creating memorable experiences, and showing your customers that their satisfaction and loyalty are your top priorities. Going above and beyond means listening, solving problems proactively, and adding value at every touchpoint. So, how will your brand celebrate? Don’t just stick to the usual—aim higher. Make your customers feel seen, heard, and truly valued this week and beyond. #CustomerServiceWeek #AboveAndBeyond #CustomerExperience #CXExcellence #CustomerAppreciation #CustomerSatisfaction #BrandLoyalty #LinkedIn

You find yourself in a queue for a quick snack, but the line isn't moving. Minutes turn into what feels like hours, and that quick bite is now costing you time. This all-too-common scenario is a challenge for many businesses. Consider these numbers: - Customer satisfaction drops by 19% with every added minute of perceived wait. - Quick-service restaurant (QSR) averages reveal a wait time of over six minutes per customer at drive-thrus. - Two-thirds of customers discouraged by lengthy waits may never patronize the business again. In quick-service businesses, the link between wait times and customer loyalty is undeniable. Efficient queue management isn't just for operational success—it's integral to maintaining a loyal customer base. Interested in learning more about how this can affect your business? Click the link in the comments. Have long wait times ever changed your perspective on a business? Share your thoughts. #CustomerLoyalty #QueueManagement #BusinessGrowth

Did you know that your employees are also your customers and deserve equal attention as we give to our external customers? Too often, we focus primarily on external customers, neglecting the needs of our internal customers (employees). Internal customers must be heard because they are the front-liners and the first people our external customers interact with. Every action they take or do directly affects our business. As we strive for increased productivity and growth, we must recognize and consider the needs of our employees. This customer service week, let’s not only celebrate those we serve externally but also take care of and celebrate the valuable team members who drive our business from within. Happy customer service week 🎉🎉🎉 #customerservice #teamclover

In a competitive market, tackling rising costs and customer resistance is key to your cafe's success. Check out today's cafe hub blog to make sure your cafe thrives in these challenging times! Link in comments 👇️ #CafeSuccess #Efficiency #CustomerExperience #NewRevenue #BusinessGrowth

Ever thought customer success could be analogized with Pani Puri stall? 🌶️🥄 While waiting for my turn to indulge in this snack, I couldn’t help but notice how this Pani Puri wala was nailing customer success without even realizing it. Here's how: I spotted his Food Safety, FSSAI, and Business License proudly displayed. That’s basically the street food version of ISO 27001 and other IT compliances—building trust right from the start. Then came the fun part:  The vendor asked a couple, “Ji bataiye kya banau, or kitna teekha pasand karenge?”  Requirement gathering, people! He’s on it. After serving the first round, he checked in, “Itna teekha barabar hai, madam?”  Boom! Customer engagement and the feedback loop in action. He’s ensuring both their spice levels are happy! But here’s the kicker: Based on the feedback, The boy wanted it mildly spicy, and the girl? Extra spicy. Its time for Customization in delivery. 💪 After 6 rounds, the vendor asked, “Acha laga? Ek or banau?”  Yes, folks, that’s understanding CSAT & initiating renewal at its finest. 👏 But wait, there's more! He noticed the girl enjoying the spice and smoothly dropped in: “Vese humara Chole Chat bhi badhiya hai, ek baar try kar ke dekho aapko maza aayega!”  That’s some key stakeholder identification and a slick cross-sell attempt. To top it all off, he handed them a brochure for party orders: “Vese hum party or shaadi ke orders bhi lete hain. Humara ek aadmi rahega aapke party mein.”  Now that’s upsell and integration in one shot. 🎉 And, of course, the final touch, he handed out Sukha Puri which is a Customer Reward Program. 🎁 While I am still thinking how to put Expansion in this scenario, I am open to suggestions from CSM community! 🙂↕️ PS: I normally avoid street Pani Puri, but this duo of father and daughter follows all the hygienic practices... so yeah, consider me a fan! #CustomerAdvocacy! 💧✨