Phade’s Post

Best-in-class customer experience is built on a foundation of diversity, equity, inclusion and belonging - from senior leadership all the way to our frontline CSRs. When our teams reflect the diversity of our customers and understand the culture in which they live, we send a strong message to them that they matter. We can then meet the customer with support and empathy, find a resolution to their issue, boost their loyalty, and improve our brand reputation. Embracing DEIB is not only good for our customers, it's good business. #DEIB #LeadershipInsights #CustomerExperience

🔍 Explore the power of #cWatch 🌐, a communication solution intuitively designed 🎨 to enhance productivity 🔼 and job satisfaction 😄 among retail teams. Seamless 1:1 communication 📞, superior customer services 💎, and the ease of coordination ⚙️ are just a few benefits that cWatch brings to the table. Experience what a difference effective communication can make—experience cWatch🌐. https://lnkd.in/dbdPznJU

A few weeks ago marked a monumental chapter in our journey as we hosted our first international management meeting at our office in Orwigsburg, PA. With esteemed management colleagues flying in from China and Germany, the energy and global perspective brought to the table were truly inspiring. Our agenda was rich with discussions aimed at amplifying our value proposition to you, our valued customers. Key topics included: 💡 Enhancing service quality to exceed your expectations. ❗ Streamlining processes to improve delivery times, ensuring you get what you need, when you need it. 🔨 Exploring innovative solutions to meet your evolving needs. Our commitment is stronger than ever. We are dedicated to serving our customers worldwide, working seamlessly across borders as a unified group of companies. Our goal? To deliver not just the best quality products, but an exceptional service experience tailored to your unique needs. The insights and strategies shared among our international leaders reinforce our dedication to excellence and customer satisfaction. We are more than a group of companies; we are a global family, united in our mission to bring you the best of what we have to offer. Thank you for being a part of our journey. Your trust in us fuels our passion for innovation and service. Here's to achieving new heights together, with you at the center of all we do. 🔸Your feedback is the cornerstone of our improvement. Let's keep the conversation going. Share your thoughts, expectations, or how we can serve you better in the comments below or reach out directly. Together, we can make great things happen.🔸 #globalcollaboration #customerfirst #serviceexcellence #innovation

🌟🎉 It’s Customer Service Week🎉🌟 As we dive into the first week of October, let’s shine a spotlight on the unsung heroes of our businesses: our customer service teams! This year’s global theme, “Above and Beyond,” perfectly encapsulates the spirit of exceptional service that transforms ordinary interactions into extraordinary experiences. In today’s fast-paced world, it’s not enough to just meet expectations; it’s time to elevate them! Whether it’s a personalized touch, a proactive solution, or simply a listening ear, every moment spent with our customers is an opportunity to create a lasting bond. Let’s take this week to celebrate the dedication, passion, and creativity that our customer service professionals and customers bring to the table every day. Together, we can inspire one another to push the boundaries of what great service looks like and make every customer feel truly valued. #ICSP #leadership #CustomerServiceWeek #GoingAboveAndBeyond #CustomerCare #ServiceWithHeart Here’s to creating unforgettable experiences, one interaction at a time!

We deliver quality

Confession time, back in the day, I used to ignore our customers. Crazy right? Speaking to customers, surely that's what sales and customer support do! In marketing I want them to think what I tell them and do what I say. What if they are horrible? What if (clutches pearls) they give me some feedback? And then what if that feedback isn't aligned with the plan I’ve already put in place? But, in my experience, people are generally wonderful. If they’ve had problems, they want to talk about them. If they need more/ less/ different - they will tell you. And if they are thrilled? Well, that's bloody nice to hear. Maybe they can advocate for you. But what always surprises me is those unexpected nuggets of gold. An insight that refines your view, or an idea that sparks a wildfire of change. I am not advocating for changing strategy based on a couple of phone calls, or replacing the important work that people like Rikki Pearce do. Getting close to customers is an always-on activity that everyone should undertake. *The crew and I got up close and personal with some customers in the 2016 Qantas Safety Video. #customerfirst #alwayslearning #marketing

Happy Customer Service Week! 🎈🎊👏 This week, we celebrate the heart of every successful business—our incredible customer service teams! Their dedication, empathy, and commitment to excellence are what truly set organizations apart. As a Certified Customer Service Professional, I’ve experienced firsthand the transformative power of exceptional customer service. It's not just about resolving issues; it's about creating lasting relationships with customers that foster loyalty and trust. I’m privileged to contribute to this vital industry through my book, **"Customer Retention: An Experiential Approach."** In it, I delve into strategies that empower businesses to enhance customer experiences and drive retention. adegokeomotola.com Let’s take this week to recognize and appreciate the hard work of those in customer service roles. Together, we can elevate the standard of service and create memorable experiences for our customers! Here’s to all the customer service heroes out there! #CustomerServiceWeek #CustomerExperience #CustomerRetention #Leadership #CustomerService

⭐⭐⭐ In 2023, your insights through NPS became our compass for success. We delivered 1484 NPS surveys, and the response was overwhelming with 707 completed. The best part? A solid 49% classified as Promotors. Your positive feedback tells us we're on the right track. From prioritising customer-centricity to transparent communication, each lesson is a key to elevating your experience. Explore the impactful lessons learned from your valuable feedback https://hubs.la/Q02jM0sb0 #TeamAusco #CustomerSuccess

Thanks to our steadfast commitment to continuous improvement, the tireless effort of our team, and the constant monitoring of each of our orders, we have achieved a significant reduction in our delivery times. This has enabled us to exceed our customers' expectations by delivering our products ahead of schedule, providing exceptional service, and building trust in our brand. Glen Burke, BRAD RIFE, Tyler C., Claudia Mestre #Teamwork, #OperationalEfficiency, #Collaboration, #ProcessOptimization, #Productivity, #ContinuousImprovement, #FastDelivery, #CollaborativeLeadership, #TeamSynergy

“Reps don’t have any negative feedback… It’s straightforward, no hassle, and this has led to better morale. Everyone’s more productive too.”   – Aoife Carr, Order Processing Manager, Kelco When Vodafone Ireland rolled out PSI to their sales partners, it was a hit for reps and back office teams. Reps could: 🙌  Trust the information in their hands 📈  Be confident a sale would complete 😎  Rely on the system not to go down Back office teams could: ℹ️ Find info in seconds 🤓 Have total visibility of order status 🔍 Trust that nothing was missing See more in our new case study: https://lnkd.in/eUe4RsHF