Phaedon’s Post

Great to be here at #NYUIHIC24 Our industry is not without its opportunities. I’m excited to represent Alliants as it appears that #guestengagement is the secret to drive demand and revenue. Interesting stat from Ben Harrell of Booking.com • 29% of Travelers book Direct • 22% are OTA Exclusive • 46 % No Preference • 3% Travel Agent How do you go after that 46%? How do you differentiate? #Service and #Engagment

Loyalty is definitely a hot topic within the hospitality industry right now, so we gathered some of the industry’s top operators to share their expertise on all things loyalty. Using insights revealed in our recent 𝗚𝗢 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: 𝗧𝗵𝗲 𝗡𝗲𝘄 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗟𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲 report, issues covered in our exclusive feature include... 1️⃣ Discounting discounts Mark Derry, Chairman, The Heartwood Collection 2️⃣ Focus on quality, not quantity Dan Brookman, CEO, Airship and Toggle 3️⃣ Cash-loaded loyalty James Nye, Managing Director, Anglian Country Inns 4️⃣ Personalisation is a must Anthony Pender CBII, Founder, Our Yummy Collection 5️⃣ It’s always been about consistency Ann Elliott, portfolio NED and Board Advisor ▶️ For all the insider info, head over to: https://lnkd.in/ebDRUj4K #ZonalUK #NewLoyaltyLandscape #Loyalty #HospitalityTech #ConsumerResearch #HospitalityExperiences #GoTechnology GO Technology report powered by CGA by NIQ

"Making it happen" for Hospitality customers! A few weeks ago, I was lucky enough to interview some of our premier customers in front of a live, customer audience! Many thanks to Roxy West from Laine Pub Co., Lucy W. from Fuller, Smith and Turner and the lovely Joe W. from Various Eateries who were kind enough to share their invaluable insights and experiences with the room. We talked about; How hospitality businesses are "making it happen" for their customers and for their people. The challenges faced, and how Access can help with overcoming them. How the premier service supports business outcomes, and how important they are to the success of key business goals and growth. The Access Group Access Hospitality #weareaccess #strongertogether #buildingrelationships #makingithappen

🔮 What does 2024 hold for the hospitality industry? 🔮 Before the end of last year, CEO Amber and Brand Director Abby-Leigh came up with their predictions for the top 8 sales and marketing trends for our industry in 2024. Have we missed any off? Let us know! #salesandmarketing #2024trends #hospitalitysales #hospitalitymarketing #hospitality #hospitalitytrends

Decision fatigue is a real challenge for hoteliers—every day, it feels like there are a million choices to make. But what if you could make those decisions faster, smarter, and with more confidence? The HN Thematics article, "How a Hospitality CDP Empowers Smarter, Faster Decisions," reveals how a Customer Data Platform (CDP) can transform your decision-making process. From unifying guest profiles to enabling advanced segmentation and dynamic pricing, a CDP helps you target the right guests, at the right time, with the right offers. Stop relying on guesswork. Start leveraging your data to drive direct bookings, enhance guest satisfaction, and reduce decision fatigue. Read the article now and discover how a CDP can be your secret weapon in the hospitality industry: https://lnkd.in/e-6dmgrM. 🙌 This HN Thematics is proudly sponsored by Revinate. In partnership with Adam Mogelonsky - Hotel Mogel Consulting Ltd. #HNthematics #thoughtleadership #hospitalitytech #guestexperience #revenuegrowth #CDP #hospitality #hospitalityindustry

🌐 Why a Modern Website Design Matters in 2024 🚀 In today's digital age, your website is often the first impression potential clients or customers have of your business. Here's why having a modern-looking website is crucial: 1. Building Trust: A sleek, contemporary design builds trust with visitors. It shows professionalism and attention to detail, crucial for establishing credibility in the eyes of your audience. 2. Loading Speed: Ensuring your website loads quickly is crucial for retaining visitors. Slow loading times can frustrate users and lead to higher bounce rates. 3. SEO Optimization: Modern websites are typically designed with search engine optimization (SEO) best practices in mind, making it easier for potential clients/customers to find your website through search engines like Google. The future of search is changing rapidly and drastically - you need to keep up and make sure AI platforms are pushing users to your content! 4. Natural Flow of Information: Modern websites are designed with user experience in mind. They guide visitors through the information intuitively, making it easier for them to understand your offerings and navigate your content. 5. Ease of Navigation: Visitors appreciate websites where they can quickly find what they're looking for. A modern design ensures that navigation is seamless, reducing bounce rates and keeping visitors engaged longer. 6. Compatibility Across Devices: With the majority of users accessing the internet via mobile devices, having a website that is responsive and compatible across all screen sizes is non-negotiable. A modern website adapts effortlessly to desktops, tablets, and smartphones alike. Investing in a modern website isn't just about aesthetics—it's about enhancing user experience, building trust, and ultimately driving business growth in a competitive digital landscape. We're excited at Traverse Hospitality to be partnering with hostAI on building our website for the future.

🌟 Exciting News! 🌟 📈 Dive into the latest trends and insights shaping the Revinate Hospitality Industry in EMEA with our 2024 Benchmark Report! 💼 Unlock the 🔑 power of first-party guest data and discover why it's essential for maximizing revenue opportunities and gaining a competitive edge in today's dynamic market. 💰 Don't miss out on staying ahead of the curve! 🔄 Download the report now and elevate your strategies to new heights! 📊 #HospitalityIndustry #EMEA #DataInsights #RevenueOpportunities #CompetitiveEdge

Better decisions ▶️ happier guests ▶️ more revenue 😊🏨⭐️ As a hotelier, you make hundreds of decisions daily. Sometimes, it feels like the lists are endless, leading to decision fatigue. 😓 This can result in poor decisions that impact your hotel's performance. We don’t want that! With the right tools and processes, you can reduce uncertainty, automate repetitive tasks, and make better decisions confidently, leading to happier guests and more direct revenue. 📈👍 Looking for a starting point? Check out our latest article on Hospitality Net:

Don't miss our next MPI DFW Chapter Experience! We are excited to hear from Michael Dominguez, on Navigating Disruption and Optimizing Transformation. Be sure to join us early for the fun networking experience: *Hot Chocolate Bar hosted by the Marriott Dallas Downtown *Snow Globe Photo Activation by Freeman *Decadent Chocolate Tasting by Yelibelly Chocolates *More... Are you join us? Sound off in the comments 📢 #eventplanner #networking #professionaldevelopment #meetingsandevents #meetingprofs #meetings #eventprofs #meetingsmeanbusiness #meetingsindustrytrends #eventsindustry

How did Asad Ahmed and the Hyatt Hotels Corporation team 3x their ROI in one year? By harnessing the power of Sales Navigator to centralize their digital selling capabilities and build valuable relationships at scale while maintaining the personalized approach that is so important in the hospitality industry. Check out the full case study 👉 https://lnkd.in/hyatt #B2BSales #SalesNavigator