My nephew's varsity baseball season starts today, and there is currently nothing more important to my family....baseball is together time, and we don't let much get in the way of attending games. It's cold and windy, and we're not at our home field. My mom and I can't take refuge in my SUV, so I needed a quick solution. I discovered WeatherPod, but delivery wasn't fast enough. DICK'S Sporting Goods to the rescue. I ordered two blue pods for same day pick-up. Store inventory on the website was incorrect, so a sales associate reached out to let me know. She was friendly, professional, and solutions-oriented. She apologized for the mis-information, helped me make a decision, and went an extra step to confirm inventory for some alternative products. She did what she was supposed to do, but she did it exceptionally well. My great experience didn't end there....I went into the store to pick up some other things, and every associate provided the same outstanding level of service....not forced friendliness...they actually cared, were responsive to questions, and demonstrated that my satisfaction was essential.
If you work with customers, whether in a retail or corporate setting, do you bring your best every day? What sets you apart from the competition? Do you have a winning strategy for retention and growth?
Now....as for the WeatherPod....I'll have to report back on its effectiveness after today's game. And while you're waiting for the review and the score, here's your Tuesday reading: https://lnkd.in/eHVRV424
Great opportunity! Thank you for sharing Philadelphia Flyers. Let’s keep in contact