PissedConsumer’s Post

Tailored plans and follow-up are the keys for clients’ satisfaction 🤩

►3 Key Areas Contact Center Leaders Should Focus On► In the constantly changing world of customer service, contact center leaders have a crucial role in influencing the performance and effectiveness of their teams. To stay ahead and deliver exceptional service, leaders need to focus on several critical areas. Here are five key areas for contact center leaders to ensure operational excellence and improved customer satisfaction. Our latest ZRG newsletter, TechNews, offers valuable insights on these topics and more. ·   Promoting Your Star Contact Center Agents ·   Creating New Opportunities for Call Center Agents ·   Managing Gaps in Customer Service: Strategies for Excellence ·   Master the Art of Personalization To view the complete newsletter, click Here https://lnkd.in/dzuMRr7S

Building a core team to do something amazing, takes just 3 things... Let me tell you a story about how I take my Clients on a my '3 months to Zero Errors' journey. Every time it’s the same. I explain the plan to my Client, and they understand what I say but feel it’s not possible. We have conversation over a coffee, and how the 3 pillars of the plan come together to break through the cycle of repeating errors, rework, and customer complaints. We walk and talk to get the mind working, and it allows my Client to outline their current thoughts. I listen carefully and immediately understand their position, which helps me show them the pivotal point in the plan. I explain why this works and how to get the results and they smile, shake my hand and thank me. Then we get to work!!! It's hard work but throughly enjoyable and over the next four weeks there is a fundamental shift in productivity, seeing the errors come down and a real sense of achievement. This snowballs and creates a positive momentum that pulls more creative solutions to the issues we uncover. The anticipation has long faded, the metrics paint a picture of joy! Looking back at when we started, I set out the rules. There are only three: that's all. Why? Because simplicity works! The core team that we set up to start the plan do something magical, and it happens every time with every Client!!! And that is... If you want to know, DM me Or click here 👇🏽 https://lnkd.in/eYGfZdzF #EliminateErrors #StopCustomerComplaints #IncreaseMyProfits #IncreaseMyProfits

How do you measure the quality of your customer service calls? 1️⃣ Choose a method 2️⃣ Define quality objectives and KPIs 3️⃣ Develop evaluation criteria and scorecard 4️⃣ Implement monitoring and evaluation mechanisms 5️⃣ Train staff and conduct regular evaluations 6️⃣ Provide constructive feedback and coaching Learn how to optimize your team's call handling for a better customer service experience: https://lnkd.in/edshZQ2i

Quite effective strategies about Winning Back a Lost Customer” de Noah Fleming”. Confira: https://lnkd.in/dQ_gUvHC #customerretention #tohimbetheglory #linkedINlearning #winningbackalostcustomer Noah Fleming

Attention Realtor friends!!! Be on the lookout for our new CE class, coming in January 2024. You won't want to miss this one! 😉 🔍 What You'll Learn: 🔥The psychology behind successful customer relationships. 🔥Strategies to build trust and loyalty. 🔥Personalized communication techniques for diverse customer needs. 🔥How to turn first-time buyers into lifelong advocates.

Reputation management goes beyond reading and responding to reviews - but that is the most important step! Because of reputation management, I have improved and evolved creative briefs, staff performance, operations, management, customer service and product performance Read more: https://lnkd.in/gKbUYcga

Reputation isn't just part of your business It IS your business Here’s why you can't afford to ignore it: Building Trust: - Your reputation precedes you; it opens doors before you even knock. Maintaining Credibility: - In a connected world, your next client's impression may hinge on a Google review. Ensuring Resilience: - A sturdy reputation stands firm amid the storm, buying you time to make things right. If you're neglecting reputation management It’s like leaving customer loyalty to the wind If you're ready to take the reins on your reputation Shoot me a DM and let's talk #ReputationManagement #BrandTrust #BusinessIntegrity

Successful Retail Complaint Management , Make your customers smile again : Complaints by telephone : Tips for using your voice and speaking techniques: • Relaxed breathing Controlling your breathing helps within the course of the conversation. • Speaking pace Try to adjust to your partner’s speaking pace. • Speaking volume Try to control your volume; you should neither shout nor whisper. • Intonation Play with your voice, use pauses, make it interesting to listen to you. • Clear articulation Ask the customers if they understand everything from time to time. If the customers understand you without inquiries, you are on a good way to collaboration. • Smile⇒ If you smile while on the phone, customers can perceive your attitude.

Are you keeping your finger on the pulse of what your people are thinking and feeling about their interactions with customers? Do you know whether they truly feel equipped to give great service? Use our 12-question assessment tool to gain this important insight. Download it here https://lnkd.in/gSNb2UK9