Plat4mation’s Post

If you still haven't decided if you should upgrade to Xanadu yet, listen in on our webinar on September 26th to make sure you have an understanding of all of the new functionality and capabilities that are coming.

Upgrade your ServiceNow instance to the latest and greatest? Or not… our webinar can help you making an informed decision.

Final Call 📢 for our webinar on the real business value of the new Xanadu release tomorrow, Thu Sept 26 🎧 Hear our experts like Eduard explain in just 45 mins whether it’s worth upgrading or not. Sign up now, or never 😜 https://lnkd.in/eZhPr3uT Hope to see you tomorrow! #servicenow #xanadu #businessvalue #release #upgrade 

Have you upgraded to Xanadu, and now you're seeing this banner or a similar one driving your users to Service Operations Workspace? We caught this when opening an Application Service record in sub-production when testing our upgrade. It wasn't desirable for us, because we haven't configured Service Operations Workspace yet and don't want to push our users in that direction. Luckily, after a bunch of digging around, I discovered it was incredibly easy to disable. 🙌 If you're in the same boat and don't want these SOW banners, all you need to do is set the "show_sow_enhanced_experience_message" system property to false. If you want to know the inner workings, there's a UI Action on the em_alert table called "Use SOW-Express List module" that checks to see if this property is true and, if so, pops up the info message. It tailors the message content based on a script include called "SOWEnhancedExperienceUsersDriver" that contains helper functions to drive users to the SOW and its modules. I haven't found this documented anywhere, so hopefully this will help someone else avoid the rabbit hole I fell down looking into this! 🐇 #ServiceNow #Xanadu #ServiceOperationsWorkspace #SOW

Enhancing Compliance Case Management with ServiceNow's Xanadu Release! The latest Xanadu release brings powerful enhancements to the Compliance Case Management application, empowering organizations to effectively manage compliance cases, requests, and breaches. Here are the key benefits: - Efficient Case Handling: Report, investigate, and resolve compliance issues swiftly. - Collaboration: Work seamlessly with multiple teams to manage cases and requests. - Configurable Workflows: Tailor workflows to fit your organization's compliance needs. - Regulatory Tracking: Record violations and their impact, along with lodgement dates. - 360° Visibility: Explore relationships between cases and associated records for comprehensive insights. With these enhancements, organizations can ensure regulatory adherence and drive integrity more effectively than ever! 🚀 For more details: https://lnkd.in/dk4JDyXs #ServiceNow #XanaduRelease #ComplianceManagement #GRC #DigitalTransformation

Is your organisation still using outdated ITIL 3 processes? Are you struggling with long lead times and frustrated employees? 😥 Change it with ServiceNow! 📢 Join Henrik Lukkarila on September 10th and learn how to make a change ➡️ https://lnkd.in/eMX9HGZw #ServiceNow #change #ServiceNowPartner #changemanagement #ITIL4 #ITIL3

🚨 Xanadu Release is Here! 🌟 💫Discover the exciting new updates in the Xanadu release: 1. Enhanced Analytics Generation 2. Mobile Client Scripting 3. ECMA Script 2021 4. Improved Deny ACLs 5. Email Reply Recommendations 6. KB Generation from Groups of Incidents/Tasks 7. Catalog Item Generation …and many more! Explore all the details in the [Xanadu release notes](https://lnkd.in/g9DDYMbt). #Xanadu #ServiceNow #Innovation #TechUpdate #ServiceNowCommunity #Learning #GrowTogether

Attention current Cherwell users....if you haven't finalized your exit strategy onto the market leading ITSM platform yet, then join us tomorrow (Wed April 17 at 11CST) for an overview of how migration to ServiceNow can give you a future-proof ITSM (and more) strategy. Registration link in comments.

According to the research, a robust #changeenablement approach can influence the success of your project and help you be on or below budget by even 65%. Moreover, you can say bye to the crowded CAB meetings that last for hours and significantly speed up your IT operations. So, what's stopping your organisation? 🤔 Join Henrik Lukkarila on the 10th of September to learn how to do it right with ServiceNow 👉 https://lnkd.in/ejsztkYj #ServiceNow #change #ITIL4 #ServiceNowpartner

🚨 Deny Unless ACL Use Case from Xanadu Release 🚨 Have you ever thought about controlling visibility per record? With the latest release from ServiceNow, we can now easily do this using a new feature called the Decision Type field on ACLs. This powerful tool makes it simple to configure and ensures precise control over who can view specific records. For a more detailed explanation and solution, check out this link: https://lnkd.in/gY_4B-dc #servicenow #servicenowcommunity #servicenowdeveloper #servicenowdevelopment #xanadu #xanadurelease #newreleaseservicenow