PlayStation’s Post

Hi Hideaki Nishino / Hiroki Totoki / Miguel Cunha As I reached out to some of you privately and didn't get a response, I'll follow Mr. Leandro Cicolo's suggestion to file a complaint online on Reclame Aqui. However, I believe that if exposing the brand is the only way to be heard as a Sony customer, LinkedIn reaches a larger audience. How can a brand market accessories if they arrive broken and the brand provides no support? How can a customer buy a PS5 and get support if the brand – at least in Brazil – doesn't care about its customers? To summarize for those reading who don't yet know what this complaint is about: I bought a product for PS5 that doesn't work. In Brazil, the Consumer Protection Code (CDC) clearly states a 90-day warranty is mandatory. However, it seems Sony is operating in the country without adhering to the CDC. The official chat is unreachable, and when I spoke to the Director, I was advised to make a public complaint. Some directors have my contact information and can reach out to me here if they wish to resolve the issue without legal action. Given the evidence of my attempts to find a solution, it's clear my goal is to resolve this problem. Omar Khan, Gladys de Paula, Eric Lempel, Maria Angélica Vianna

This is great, sadly your customer service leaves me feeling extremely frustrated, irrelevant and ignored Nearly 3 months of Emails, Phone calls and no further communication, explanation or Reimbursement for Fraud £3000 of fraudulent purchases from an unknown IP Address, Confirmation from PS that the serial number of the PlayStation console is not owned nor used by my self, but yet you continue to stutter, stammer and ignore the final stage of monetary refund Is This The New Standard I Can Expect!!

I hope to see more VR2 games come out as I'm looking to purchase one soon

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