PolyAI’s Post

🧠 We're back with another episode of Deep Learning. Damien Smith welcomes Kenn So, the writer behind the Substack publication Generational (https://lnkd.in/es8vXTy3). Kenn shares his perspective on startups, the competitive tech race, and the future of AI-driven innovations. Plus, learn about Sherlocking and quasi-acquisitions. 👀 Find the full episode here: https://lnkd.in/ebuEPDfK #AI #EnterpriseAI #Startups

How do you elevate customer experience through AI? Nikola Mrkšić joins Austin Culp on the InflowCX Experience podcast to discuss the evolution of AI, the limitations of current technologies, and how PolyAI is leading the charge in developing sophisticated, human-like voice interactions that complement, rather than replace, human agents. Tune in to understand the real-world impact of AI in contact centers and what businesses should consider when adopting these technologies. 👀 https://hubs.li/Q02Md3wY0 #CX #VoiceAI #CustomerEngagement

"When we heard PolyAI's solution in Croatian, we knew that was what we wanted for our customers" 👀 🇭🇷 Find out how Zagrebačka banka improved NPS by 14 points with the first-ever Croatian enterprise voice assistant - https://bit.ly/4bCzJ2H #VoiceAI #VoiceAssistant #CustomerSupport

🫵 Have you tuned in to the latest episode of Deep Learning? Tsung-Hsien Wen and Kylie Whitehead go in-depth on speech recognition technology. 👀 Check out the clip below for what to expect, and watch the full episode here: https://bit.ly/3M8pLf6 #SpeechRecognition #VoiceAI

🤔 How do you create highly effective voice assistants? Tune into this week's episode of Deep Learning as Kylie Whitehead and Tsung-Hsien Wen, where we cover: ⚖️ The complexities and solutions involved in creating highly effective voice assistants 🗯️ Managing in-house speech recognition systems ✍️ The importance of dialogue design 🤝 User experience and latency issues and so much more. You can find the full episode here: https://bit.ly/3M8pLf6 #VoiceAI #SpeechRecognition

2024 is the year that AI entered the mainstream, with more and more chief executives and even board members asking teams - what are you doing with AI? Join us on Thursday, November 14th, as we take a realistic look at how AI is already transforming contact centers and offer practical advice from contact center and CX leaders who have been where you are. Save your spot 👉 https://bit.ly/3XG0TSW #PolyAIVOX2024 #AI #VoiceAI

🙌 On November 14th, we're back with the only voice AI conference to focus on real customer stories! Join us at VOX 2024: Horizons as we take a realistic look at how AI is already transforming contact centers and offer practical advice from contact center and CX leaders who have been where you are. 🔮 Ready to build the contact center of the future? Save your spot 👉 https://bit.ly/3XG0TSW #PolyAIVOX2024 #AI #VoiceAI

For decades, customer service and CX leaders have struggled to balance operational efficiency and customer experience ⚖️. 📖 In our latest guide, we explore three key areas where businesses can positively impact revenue by leveraging a new generation of conversational AI technology that improves customer experience while naturally creating efficiencies and revenue opportunities. Read it here: https://bit.ly/3WKDde9 #CX #CustomerEngagement #VoiceAI

🏆 We won! Best use of AI for the 2024 Skift IDEA awards. 🏆 The Skift Awards recognize excellence in design, creativity, innovation, and businesses that are redefining the future of travel. Learn more about how you can take trip bookings, answer FAQs, offer supplementary services, and more — without adding staff - https://lnkd.in/eK5ar3FB #SkiftAwards #PolyAI #Innovation #AI #VoiceAI

🔮 What does the future of success metrics look like in contact centers? Many companies mistakenly view metrics in silos, overlooking key aspects of customer experience. Success in contact centers has evolved beyond just efficiency. Today, it's about delivering interactions that are meaningful, empathetic, and efficient—building trust and loyalty in the process 🤝. By developing technology solutions that focus on the customer, contact centers can drive engagement that naturally creates efficiencies. How is your organization adapting to this change? 👉 Check out our podcast where we explore this shift and what it means for your organization: https://lnkd.in/eKGdH9Ui #CustomerInsights #CustomerData