For contact center leaders and IT teams, the shift towards AI-powered solutions can feel like additional complexity to their responsibilities and potentially overwhelm resources. Our latest guide outlines the steps you can follow for effective and efficient voice AI implementation, including: 📈 How to scale your customer service without overhauling your contact center architecture. 👨💻 Designing a voice experience that engages your customers effectively. 🧱 How to build an engaging voice AI solution, including the systems and integrations you'll need. Your copy is waiting at the link in the comments 👇 #AIImplementation #VoiceAI #CustomerEngagement
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NEW EPISODE OUT NOW 💚 Today we talk to Andrew Carothers, CCXP Carothers, the Digital Customer Experience Leader for Cisco! What’s more important, customer experience or price? 💰 How can you integrate AI to communicate in various languages with clients across the world? 🌍 Will we ever see 4 day work-weeks? 📅 Andrew is here to answer all of these questions! Check the link in the comments to watch the episode now 👇
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Sr. Director Sales and Account Management Voice of the Customer at Concentrix, a tech powered total experience company.
Had the privilege of traveling with this group earlier in the week! It was so nice to get out of the office, meet face to face with clients and colleagues and work alongside some of the most talented and bright CX practitioners in the space! We discussed: > How Generative Ai is disrupting the CX industry > How to think about Enterprise Intelligence > What does a good Loyalty Program look like > & How to think about NPS improvement directly related to your desired business outcomes #Concentrix+Webhelp #GenerativeAi #CX #VOC #LoyaltyPrograms #NPS #strategy #design #Ccaas #ConversationalAi
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Introducing the power of Ushur Studio: Designed to elevate and streamline customer engagements like never before. Our low-code platform embodies the essence of operational efficiency, positioning businesses to adapt and thrive. Don't miss our webinar on Nov 15, where we'll unpack how Ushur Studio is shaping the future of Customer Experience Automation (CXA). 🔗 Dive into the future with us: https://hubs.la/Q026ZZPc0 #UshurStudio #OperationalEfficiency #CustomerEngagement #Automation #DigitalTransformation #LeadingTheWay #customerexperience
💭 As customer expectations evolve, operational efficiency has become the #1 challenge enterprises face, which is why incorporating customer experience automation technology into their workflows could be just what they need. 🙌🏻 Tune into our webinar on Nov. 15 to learn how Ushur Studio automates customer engagements with ease and speed. 📢 Introducing the no-code, easy-to-use and agile interface that empowers business users to automate and streamline digital experiences. Automation made simple that enterprises with any level of readiness or digital nativity can now drive better customer outcomes! ⭐️ Register now: https://hubs.la/Q026ZZPc0 🗓 Save the date: November 15, 2023 @10 AM PDT Hosted by: 👤 Michael Fisher, SVP of Product 👤 Barry Tallis, Director of Product Management #Citizendevelopers #Citizendevelopment #CX #CustomerExperience #CXA #AI #GenAI #Nocode #lowcode
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Executive Director Alliances | Lead Technology Sales & Marketing | KPMG Ambassador 💙
💡The early birds catch the best insights… During our 2nd Breakfast session, our experts together with our partner Microsoft are inspiring the audience on the “Impact of GenAI on customer experience and service productivity” : 1️⃣ The ability to enhance #CX and operational excellence; 2️⃣ Reviewing the processes and organization around CX; 3️⃣ Microsoft & Copilot: The power of Copilot for customer management; 4️⃣ People & Change; 5️⃣ A trusted #AI Framework; 6️⃣ Our approach to #GenAI deployment. Again an insightful moment for our customers to learn more about how to become an AI-enabled Enterprise! 👍 Great work Hubert Musoni, CCXP, Christelle Souaileh, Marshal Winget, Tania Pittoors, Bart Van Rompaye, Robin Vanden Ecker & Katrien Cloetens 🖐️ Thanks for organizing Öztürk Taspinar & Mulya van Roon #KPMGalliances #Microsoft #bettertogether
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The latest report from Frost & Sullivan recognizes Verint Open CCaaS as a leader in CX strategy and CXautomation 🎉 Explore the platform’s capabilities and find out how it can maximize the power of data. #CCaaS #CX #Automation
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How can AI revolutionize your business? 💼 Dive into efficiency boosts, smarter decisions, better customer experience, and innovation with Nexttrain.io! 🌟 Don’t get left behind! 🌐🤖 #AIRevolution #BusinessGrowth #Nexttrain #AIInnovation #TechTrends #Efficiency #SmartDecisions #CustomerExperience
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Dive into our newest blog where we explore the ever-evolving utilities sector, emphasizing the necessity for innovative customer connections. Discover how AI-driven CCM solutions are revolutionizing customer interactions with personalized experiences and operational efficiencies previously unattainable. Uncover the challenges and benefits of integrating AI-based CCM in utilities. Read more to transform your approach. https://bit.ly/3TIhmnn #UtilitiesInnovation #AIinCCM #customerconnections #personalizedexperiences #customercentricity
Overcoming Challenges of Integrating AI into Utility Customer Communications
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CEO | Customer Experience Expert | Chief Experience Officer | VP Information Technology | Organizational & Digital Transformation Leader | Leadership Builder |
🚀 AI-driven IT Service Management isn't just a buzzword—it's the future of customer experience and business growth. New research from Info-Tech Research Group reveals how leveraging generative AI can transform traditional ITSM into a powerhouse of enterprise value. As a CX strategist, I've seen firsthand how tech-driven services become key differentiators. Are you ready to place your customer at the center of your service design and delivery? Let's discuss how we can elevate our service capabilities to drive exponential growth in the digital age. #AIinITSM #CustomerExperience #DigitalTransformation
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Business Analyst| Business Strategist |Business Coach| I help business owners and businesses thrive by stepping back, strategizing, and achieving sustainable success.
Unlocking Customer Experience Excellence: Insights from the Microsoft Event on AI Transformation Earlier this week, I had the privilege of attending the Microsoft event titled "Transforming Customer Experience With AI," and I'm thrilled to share my key takeaways with you. @Annaline van Asperen and @Sasha Wantenaar from First Bank shed light on the real practical application of AI in revolutionizing customer-centric relations, and here's what stood out to me: Integration of Technology and Business: One crucial takeaway emphasized the importance of bringing technology and business together. In an organization where different data models and systems exist, understanding each customer's journey becomes challenging. As Annalene Vas Asperen aptly put it, "Maintaining too many bridges than houses" signifies a disconnect between systems. To truly benefit the customer, there needs to be seamless communication between systems. The Need for a Unified Data Architecture: To bridge the gap and create a unified customer experience, a unified data architecture is essential. This architecture allows all systems to communicate effectively, ensuring that valuable insights are not siloed. By integrating data from various sources, organizations can gain a holistic view of each customer's journey and tailor their experiences accordingly. In essence, the key takeaway from the event is clear: to truly transform customer experience with AI, organizations must prioritize integration, collaboration, and the adoption of unified data architectures. By breaking down silos and fostering communication between technology and business units, we can create seamless, personalized experiences that delight customers and drive business success. #AI #TransformingCX #AIinBusiness #UnifiedDataArchitecture #ArtificialInteligence
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CX Genie - Your First Choice! 🌐 Discover why CX Genie is the best choice for your business! It has everything you need to make your customers happy. ✨ Auto Study from Available Data: Let your chatbot effortlessly absorb information, enriching its knowledge base with CX Genie's innovative auto-learning feature. 🎨 User-Friendly Interface: Whether you're a beginner or a pro, CX Genie's interface ensures seamless navigation. Customize settings, optimize your chatbot, and explore features with ease. 🔄 Hybrid Mode: Achieve the perfect blend of AI and human interaction. Elevate your chatbot interactions to new heights with CX Genie's Hybrid Mode. 🔗 Seamless Integration with API & SDK: Connect your systems effortlessly for enhanced functionality and efficient communication. 🕒 24/7 Availability: No more traditional office hours! CX Genie operates round the clock, ensuring continuous availability to meet customer needs anytime, anywhere. 📊 Data-Driven Insights: Uncover valuable insights through data analytics, empowering strategic decision-making with CX Genie. 🚀 Choose CX Genie for an innovative and efficient chatbot experience! Start your journey now!
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This way for effective and efficient voice AI implementation 👉 https://bit.ly/3Le8Xmm