PolyAI’s Post

Great post by my coworker, Enver Cetin with steps to kickstart your GenAI journey. It's increasingly important to embrace a culture of innovation & start experimenting with AI early on to stay ahead of your competition. Please reach out if you'd like to hear more about our GenAI capabilities & customer success stories. Read the full blog post here-- https://lnkd.in/eRPhN9jS #genai #intelligentautomation #digitaltransformation #ciklum

#GenAI is the heartbeat of the future! From powering innovation to boosting efficiency and transforming customer experiences, it's limitless potential can help you stay ahead and redefine what's possible. Here are 12 steps to kickstart your GenAI journey right away! - #ciklum #GenAI #CX

Don't Miss Etiya Session at the IDC | Turkiye CIO Summit! 🚀   Dive into the impact of AI technologies on next-generation customer journeys and customer experiences with successful implementation examples and more! #idcturkiyeciosummit #customerjourney #customerexperience #artificialintelligence #cx #etiya

Our AI-engineered, unified CX platform is helping enterprises elevate customer experiences across voice and digital channels.    53% of customers complain of fragmented experiences across channels. Clearly, they don’t enjoy waiting and repeating themselves.   And your agents lose 20% of their time toggling between channels. Isn’t this adding to customers’ frustration?        Imagine: ▶ Zero-channel switching enabling agents to fully focus on customers   ▶ Cohesive experiences across channels making customers happier    ▶ Faster resolutions driving higher conversions        Ozonetel's CX platform is built for enterprises to win, understand, and delight customers at scale. Talk to us today! Prashanth Kancherla, Prannoy Kumar, Rajesh SriRamoju, Ranganath Singamsetti, Ram Pradeep Kumar Panchangam, Namisha Gupta, Babu Nalluri, Anupam Karmarkar, Sravan Kumar A., SATISH ADIREDDY   #CustomerExperience #CX #UI

This HBR article struck a chord. The sentiment, that brands cannot miss out on the transformational journey AI is taking us on, is central to the work we do at Startek. Our business grew around voice-based call center work but we have constantly evolved and today our work supports clients who recognize that it is seamless, connected experiences across live and digital channels that deliver the best customer experience (CX). At each stage of technological advancement, it is the organizations that embrace change that flourish. Consumer needs are constantly evolving and expectations are raised with the capabilities of each new technology. Brands must constantly ask themselves “what if?” to create a CX that differentiates to attract and retain customers. Link to the article - https://lnkd.in/e9GtNccP #DigitalTransformation #CX #CallCenter #ContactCenter

If you're not familiar with Conversational CX, it's time to learn. Here are the 3 key components, published by Mosaicx GM Rebecca Jones in Solutions Review: https://hubs.li/Q02cn0b20 #ConversationalCX #CX #Mosaicx

#TMCXTransformation | In a virtual presentation delivered by Brad Cleveland, the author of "Leading the Customer Experience”, the spotlight was on The CX Imperative: Why it's Crucial for C-suite to Make Customer Experience (CX) a Top Priority for Sustained Business Growth. During this session, he delved into the vital role of customer experience (CX) when examined from the perspective of top-level executives and examined how it has evolved into an indispensable mechanism for shaping business results. NICE | Avaya | Jabra | Germin8 | Nuacem AI | Deloitte #customerexperience #customerexperiencemanagement #customerservice #customerservicetraining #conclave #customerappreciation #consumerbehaviour #technology #userexperience #cx #cxtransformation

Superior customer experience? It's not just another item on the checklist—it's THE key differentiator that can make or break a business. As global leaders bank on advanced CX strategies, make sure you’re not left behind! Discover how technologies such as AI and automation can help you revolutionise customer interactions in this blog by Hari Nair of Tata Communications & @Girish Hadkar of Tata Realty: https://okt.to/ZNJPol #ConnectedCustomers #HyperconnectedEcosystems #CX #CustomerInteractions

Superior customer experience? It's not just another item on the checklist—it's THE key differentiator that can make or break a business. As global leaders bank on advanced CX strategies, make sure you’re not left behind! Discover how technologies such as AI and automation can help you revolutionise customer interactions in this blog by Hari Nair of Tata Communications & @Girish Hadkar of Tata Realty: https://okt.to/WzK7CO #ConnectedCustomers #HyperconnectedEcosystems #CX #CustomerInteractions

Customers want the power to do things for themselves, but they also want on-demand help when needed. Steven King, Chief Innovations Officer at UNC Blue Sky Innovations, will join us at Interactive Customer Experience (ICX) Summit 2023 to discuss pitfalls to avoid when providing self-service experiences and what technologies can help operators align multiple data streams. #ICXsummit #CustomerExperience #CX #SelfService