Poul smith’s Post

I just read an interview with Anthony Capuano in HOTELS magazine and the last chapter beautifully describes how I also see the use of tech in hospitality. “If there is an advance in technology that creates 60 seconds of efficiency for a front-desk agent and they can use that incremental 60 seconds to better engage with the guests and understand the purpose of their trip and improve their experience, then it’s great.” We should continue aiming to improve the guest experience through true hospitality, which will make guests return, more than some costly art installation. (which is impossible for housekeeping to keep clean 🤭) #guestfocus #hospitality #hotels

Have you noticed more hotel mini-fridges sitting empty during your travels? It’s not just a cost-cutting move—there’s a bigger shift happening in the hospitality industry. Discover why mini-fridges are evolving, the role new technologies are playing, and how hotels are gearing up for the future of guest convenience.

Hotel Myths vs. Reality: It's More Than Just Making Beds - Do you think running a hotel is easy? Think again! Get tips on boosting occupancy, managing costs, and making profits in hotels. https://hubs.ly/Q02swmS60

Upselling and cross-selling in hotels can be a game-changer! 🏨✨ By offering guests additional services or upgrades, staff can significantly boost revenue. Imagine suggesting a room upgrade with a better view or promoting a spa package during check-in. These small strategies can lead to big results! 💡 Signs that upselling and cross-selling are a good fit for your hotel: 1. Guests frequently inquire about additional services. 2. Your hotel has a variety of amenities and packages to offer. 3. Your staff is trained to identify guest needs and suggest relevant options. Follow us for more tips on maximizing hotel revenue! #HotelManagement #RevenueBoost #HospitalityTips

Unlock the Potential of Your Hotel Staff: Discover Key Strategies for Enhancing Guest Experience in Boutique Hotels. Dive into our latest article for insights on staff versatility and incentivization. Your team's growth is just a click away! #hospitality #hotelmanagement #hotelowners #hoteliers

From an uptick in hotel investments and experiential stays to recruitment and #technology integration challenges, a review of the top 2024 #hospitalityindustry trends was a hot topic at The Lodging Conference held recently in Phoenix. Following conversations with hotel and industry leaders in attendance, Hotel Dive has compiled an overview of their key insights and opinions, sharing examples of the most impactful trends we’ve seen this year to date. Unsurprisingly, #AI and its relationship with hotel teams was on the list, alongside some interesting observations. https://lnkd.in/d-bz5XTM   #hoteltech #hoteltechnology #hospitality #hospitalitytechnology #hotels

Hoteliers - Your guests well-being hospitality model. How do you guests feel? #wellbeing #wellness #relaxation #calm #hotels #luxuryhotels #hospitality #Hospitalityinnovation #boutiquehotels #boutiquehotels

In an industry driven by exceptional customer service, these words ring truer than ever. Let's make every guests experience unforgettable, one stay at a time. #customerservice #guestexperience #hotels #hoteltech #hotelindustry #hotelpms #hoteltechnology #quote #motivation #tuesdaytip

It is all about Quality Service with out-of-the-box thinking, that's great Great memorable experience for your guests/customers. #ttqsmodel #tqmmasterclass #hospitalityindustry #hospitalitydd #tanztraining #training Here are a few examples of memorable experiences for guests that were achieved through quality service and out-of-the-box thinking: 1. Personalized Surprise: A hotel guest mentioned in passing that they loved a particular type of chocolate. The hotel staff took note and surprised the guest with a personalized chocolate-tasting experience in their room, featuring various types of chocolates from around the world. 2. Special Occasion Celebration: A couple celebrating their anniversary at a restaurant received a surprise serenade from a local musician, arranged by the staff. The unexpected gesture made their evening unforgettable and added a personal touch to their celebration. 3. Unexpected Upgrade: A family booked a standard room at a resort, but upon arrival, they were upgraded to a luxurious suite with a private pool. The unexpected upgrade exceeded their expectations and made their vacation truly special. 4. Thoughtful Gesture: During a guest's stay at a boutique hotel, the staff noticed that they were celebrating a milestone birthday. In addition to the usual amenities, the staff arranged for a personalized birthday cake and a handwritten note from the hotel manager, making the guest feel valued and appreciated. 5. Local Cultural Experience: A group of tourists visiting a city were surprised with a guided tour of hidden gems and local hotspots, curated by the hotel concierge. The immersive experience allowed the guests to explore the city like locals and create lasting memories beyond the typical tourist attractions. These examples showcase how quality service and creative thinking can result in unforgettable experiences for guests, leaving a lasting impression and fostering loyalty towards the establishment. #totalqualitymanagement #customerservice #guestexperience #hospitality

Using the phrase “Feels Like Home” in hotel advertising might seem appealing, but it can be one of the worst ways to attract guests. Travelers seek new and exciting experiences, not a replication of their daily routine. The phrase is generic and overused, failing to highlight what makes your hotel unique and special. As one manager put it, “If you want to feel at home, then stay at home.” This underscores the importance of offering guests something extraordinary and memorable, far beyond the comfort of their own homes. To truly captivate potential guests, focus on the unique, luxurious, and exceptional aspects of your hotel. #hotels #onlinereservations #generalmanager #hospitality #oxyconversions