In the ever-evolving realm of e-commerce, a common nemesis lurks for both retailers and delivery juggernauts alike: the enigma of managing credits and refunds. This challenge isn't just about dollars and cents; it's about safeguarding consumer happiness and fortifying brand integrity. Drawing from my experience in this domain, the following strategies helped us tackle this beast: 1. Using Data Wisely: 📊 Dive into the numbers to spot problems before they blow up. 2. Transparent Communication: 📣 Keep valued consumers in the loop at every stage, fostering trust and loyalty. 3. Always Getting Better: 🔄 Embrace feedback loops to refine processes continually to stay ahead of the curve. 4. Team Collaboration: 👥 Break down organizational barriers for building holistically 5. Tech Expertise: 💻 Build using the latest technological advancements to enhance resilience and build scalably. Fraud Eng is hiring! Please feel free to reach out if you want to learn more and or are interested in working in this area. Stay tuned for more insights! If you have worked in this area, share your insights below! 🌟 #FraudPrevention #CustomerTrust #CustomerSatisfaction #doordash
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Hiring a DFY ecommerce service Should they charge you annual fees? It's usually just a money grab. A reputable company should rely solely on profit splits not on these annual fees. It should be a sign to be cautious when doing your due diligence.
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Strategic/Enterprise Sales Leader with extensive experience. Consultative C Level Sales Results-driven MEDDPICC sales. Worked with diverse teams across different global territories. eCommerce and Marketplaces expert.
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Co-Founder, CEO, Schbang | Impact India 30 Under 30 | LinkedIN Top 25 Startups '21 & Top Voice '22 | TEDx Speaker | Taught 3000+ Students | Angel Investor
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It's so fascinating to see how we came from adoption of E-commerce to Q-commerce
Co-Founder, CEO, Schbang | Impact India 30 Under 30 | LinkedIN Top 25 Startups '21 & Top Voice '22 | TEDx Speaker | Taught 3000+ Students | Angel Investor
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What's your revenue attach rate? If you make money from customers paying you, or paying with a card you give them, how much of that disappears later as hidden cost? Companies have become great at figuring out their onboarding funnel and customer or product attach rate, but revenue is seen purely as a unit economics equation. Fraud is a key hidden cost that is often not measured. They'll measure conversion at checkout and possibly a "fraud level" or "chargebacks." But fraud has an annoying habit of showing up as other weird KPIs. 👉 Merchants see a massive spike in goods returned 👉 Card issuers see a sudden spike in consumers reporting scams 👉 Marketplaces see the amounts advanced to new sellers spike, without a corresponding level of sales (promo abuse) Any incentive or part of a platform can be gamed. The fraud iceberg is the hidden costs you're not measuring. Focussing on revenue attach rate creates a north star to fix this.
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Senior Frontend Engineer
6moWonderful insights Pratik Parekh. Keep them coming! Agreed, beyond certain growth period, customer satisfaction and loyalty become vital. It is part of the secret to sustain for some of the e-com juggernauts.