Pratyay Roy’s Post

Amidst the challenging backdrop of the global pandemic, a crucial order landed on our doorstep at Megha Printers & Packers. It was an urgent request for mono cartons, slated to package face masks bound for export to the USA. The destination? Palghar, Maharashtra. Just to remind you, our manufacturing unit is in Ghaziabad, Uttar Pradesh. Time was not on our side, as our client faced an unexpected shortage of boxes, jeopardizing the entire shipment. In the face of this urgent need, our team swiftly mobilized, making the completion of this order our top priority. However, as is often the case, a logistical hurdle emerged. Transporting the urgently required cartons to Palghar posed a challenge due to the small size of the load. But, true to our commitment to our clients, we refused to be deterred by obstacles. Fully grasping the critical nature of the situation, where every second mattered, we made a decision that exemplified our unwavering dedication. With traditional transporters unable to accommodate such a small load at short notice, we took matters into our own hands. Loading the cartons onto our mini truck, we dispatched two of our drivers on a mission to ensure the swift delivery of the much-needed shipment to Palghar. This act of determination and resourcefulness not only guaranteed the timely delivery of the boxes but also preempted potential delays for our client's entire shipment to the USA. It is a testament to our team's willingness to go the extra mile, quite literally, in our pursuit of customer satisfaction. At Megha Printers & Packers, we are not merely in the business of fulfilling orders; we are dedicated to forging enduring partnerships founded on trust, reliability, and a shared commitment to success. This incident serves as a shining example of our values and our unyielding quest for excellence in serving our clients. What are your thoughts on the importance of customer satisfaction? Share them with us in the comments below! #CustomerSatisfaction #Dedication #Commitment #Logistics #SuccessStory #MeghaPrintersAndPackers

Dear TVS Motor Company, I am reaching out to share a deeply disappointing and unacceptable experience I recently had with your dealer, Abhinav TVS, located near Me n Moms, Madeenaguda, Hyderabad, Telangana, 500049. It is shocking and disheartening to witness such irresponsible and disrespectful behavior being associated with a brand as trusted as TVS. I visited the dealership on August 24, 2024, to book a scooter in blue. However, on the delivery date, September 2, 2024, I was informed that the color I had selected was unavailable for that model. This raises a serious concern: how can a brand like TVS employ sales personnel who lack proper knowledge of the products they are selling? It is my understanding that a salesperson should have thorough expertise about the product they represent. The great sales person was Nikhil Goud. Additionally, at the time of booking, I was assured that the first servicing would be free. However, when I went for servicing, I was charged. After accepting the delivery, I waited nearly three months for the number plate. Today, November 28, 2024, I finally received it, but only after going to a different showroom. Despite following up numerous times, I received inconsistent responses from the staff—one salesperson said the number plate had arrived, but after half an hour he said no it's just on our system it hasn't arrived yet while another one said it came but you need to go to other showroom, so tell me one thing if I have bought the vehicle from one showroom I need to take the number plate from another another showroom WHY SO??? This level of miscommunication is unacceptable. Are customers supposed to tolerate such disorganized and dismissive behavior? Is this really how TVS manages customer relationships? This experience has left me extremely dissatisfied and questioning the reliability of your services.

Misleading Practices at Roshan Kia, Malviya Nagar, Jaipur I’d like to share an unfortunate experience I had recently with a renowned dealership workshop, Roshan Kia in Malviya Nagar, Jaipur. For nearly a month, I was repeatedly contacted by their team, urging me to schedule my second free service, assuring me that it would be free as per the standard guidelines (due at 10,000 km or one year from purchase). Today, I finally arranged for the service through their pick-up option. However, once my car reached the workshop, I received a call informing me that the service would cost between ₹2,200 to ₹2,500. While the amount isn’t the main concern, what bothers me is the misleading and dishonest communication. This tactic seems aimed at achieving sales targets or drawing customers away from other dealerships by misrepresenting the facts. It’s disappointing to see such unethical practices from a trusted brand’s authorized service center. I believe transparency and integrity should be the cornerstone of customer service. I hope this serves as a reminder for businesses to prioritize honesty and customer satisfaction over short-term gains. #CustomerExperience #IntegrityInBusiness #KiaIndia #AutomotiveIndustry #roshanmotors Hardeep S. Brar Shakti Upadhyay

I’m deeply dissatisfied with the customer service I received from Tumbledry store at Rajendra Nagar, Sahibabad, Ghaziabad. Not only did they ruin my article of clothing, but they also tried to rectify their mistake using improper methods and with incredibly rude behavior. When I contacted customer service, the executive was unprofessional and dismissive, closing the case without consulting me. Instead of compensating for the full value of the ruined article, they offered to refund only the service charges. When I asked for full compensation, they demanded I submit the article first before they would even consider paying the full amount. It took OVER 3 WEEKS of trying to contact them daily, during which my calls and messages were largely ignored. Words like - "mai chutti par tha, ladkon ne galti se dusra chemical dal diya", "han mai pehenunga lehenga", "aap seedhe seedhe baat karo, kya chahiye apko" , "itne hi paise apko vaapis milenge according to the company "POLICY" (which I believe is looting customer) were said to me as a "CUSTOMER" and even the store owner went on saying "mere paise vaapis kardo" when asked to compensate the full amount. I had to repeatedly follow up during work hours because I wasn’t receiving any response from their side. The lack of professionalism, unethical handling, and blatant disregard for customer satisfaction is appalling. They shamelessly tried to get away with their mistake, and I cannot believe how poorly this situation was handled. This kind of treatment from a company is unacceptable and reflects a complete lack of work ethics. Gaurav Nigam, @Gaurav T. , Anuj Gupta is this how your company will "REVOLUTIONISE" the dry cleaning industry? I want answers. #tumbledry #unprofessionalism #customerservice

Dear Jobseeker, We are hiring at Shriram Automall india Ltd. Address: Shriram automall india ltd, DN2 Signet Tower, College More, sector 5, Bidhannagar, West Bengal. AREA MANAGER : ROLE ALLOWS YOU TO To develop and generate business by building the network of SELLERS from all Construction Company, Contractors, OEM dealership to source inventory in their AREA’s . Be able to take the lead to develop Construction Equipment buyer’s network individual small time contractors / construction company & support them in purchasing used Construction Equipment Irrespective of their Assigned Territory need to closely work with CFT Team of other locations for BUYER/ SELLER leads.Analyze the customer base to establish a common approach to retention and growth. Ensure effective customer engagement and satisfaction with amicable resolution of complaints. Shall directly drive all bulk deals personally. Shall direct, guide, mentor, supervise and evaluate the performance of the PMs CONSTRUCTION EQUIPMENTS segments constantly. Target achievement for self and team to be evaluated constantly at Automall & State Level both. AM and the team shall continuously coordinate with Demand team counterparts to ensure smooth disposal of sourced inventory through desired conversion / fulfilment of tagged stock. Shall mandatorily promote and pitch all services offered by SAMIL Group, both CORE (Physical & Online Bidding, Private Treaty or Negotiate Sale) and ALLIED (Parking, Valuation, Documentation, Repossession, Logistics, Insurance / Finance, White Labelled Solution) to new clients as part of business development initiative Shall directly drive all bulk deals personally Shall share desired MIS and performance evaluation reports with seniors and clients as per requirement within set timelines ((Daily/Weekly/Monthly) & keep strong vigil on assets parked at Automalls beyond 60 days and also collection pending greater than 90 days / bill generation as per TAT Shall mandatorily attend assigned client reviews whenever scheduled with all supporting data and MIS relevant for the meeting. YOU WILL BRING IN Experience of over 6 years in commercial vehicles sector Existing network of contacts in Construction Equipment segment with in the assigned territory. FUNNEL MANAGEMENT: Awareness of Brand , Generating leads, Building Prospects , Sales. SELLING SKILLS: Deal closing , Forecasting , Customer Relationship Management , Team building. LEADERSHIP SKILLS : Active Listener, Delegator, Conflict Management, Analytical and critical-thinking skills KNOWLEDGE : Construction Equipment segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business. Thanks and Regards Sampurna Bose HR: Kolkata Zone E: sampurna.bose@cartradeexchange.com www.samil.in

Today, we are happy to share with you a heartwarming story that reflects our team’s unwavering commitment to exceptional customer service. Every interaction is not simply a transaction, it is an opportunity to create lasting memories. On this particular occasion, by understanding the needs of our customers, celebrating their special moments, and engaging in meaningful conversations, our Pune showroom team not only facilitated a joyful shopping experience but also strengthened the bond between our brand and the family. This event underscores our dedication to making each visit to our showroom an extraordinary and cherished experience. #customerstories #exceptionalservice #buildingbonds #customerexperience #customerservice #customercentricity #customerloyalty #customerengagement #customersuccess #successstory #goingaboveandbeyond #retailexperience #deliveringsmiles #brandexperience #brandengagement #peoplefirst #culture #teamTBZ #tbzfamily #lifeatTBZ #tbztheoriginal

Last year, during one of my fabric sourcing trips in Mumbai, I booked an hourly rental cab from Ola 🚖. The driver, excited and a bit nervous, shared that this was his first rental trip after leaving his job to start this venture with his brand-new car 🚗. He was like a walking Google Maps 🗺️, knowing every shortcut in the city, and his service was exceptional 🌟. Feeling inspired, I gave him a "pro tip": print visiting cards with a simple rate list for nearby cities like Pune & Thane 📇, hand them out to each & every passenger, and watch the magic unfold ✨. He looked skeptical but agreed to give it a shot. Fast forward a year, I called him again for another trip 🚖. To my surprise, he now owns three cars, employs his cousins 👨👩👧👦, and is thriving 💪. His "visiting card marketing strategy" became his sales funnel 🔄, helping him acquire customers with a laughably low Customer Acquisition Cost (CAC) 💰—around ₹0.5/1 per card! Add to that his stellar service (his retention strategy), and he’s built a mini transport empire 👑. The moral? A great marketing tactic doesn’t need to be expensive 💸, just effective. Whether it’s a cab business 🚖 or a global brand 🌍, your success hinges on building the right customer journey 🛤️—from awareness (the cards) to loyalty (his fantastic service) 🏅. P.S. DM or reply to get his contact—great guy for a rental cab in Mumbai! 📲 #MarketingHumor #CACWins #SalesFunnelsOnWheels #GrassrootsMarketing #OlaCabs

Stepping into the quaint streets of Lucknow, we stumbled upon a hidden gem - a humble roadside barbershop that felt like a sanctuary amidst the chaos. With a simple setup, it exuded an inviting aura that drew us in. The barber, shy yet kind-hearted, preferred not to be photographed, but his setup spoke volumes about his dedication. For just Rs. 50, his skilled hands worked wonders, offering the best haircut at an affordable price. What struck us most was his generosity - offering his services for a mere Rs. 20 to those poorer than him. In a post-pandemic world, his shop became the people’s refuge. His new customers were people who worked in big companies, as they understood the importance of value for money. Reflecting on this experience, we couldn't help but be reminded of the profound insight into human nature - we prefer the outcome of the service over its hype any day of the week. Just ponder on one thing- is under promising and over delivering the way to customer satisfaction? #marketresearch #researchlife #researchmethods #insights #datadriven #consumerresearch #ConsumerInsights #ConsumerBehavior

#HIRING_ALERT #We_have_a_open_position_for_Travel_Sales #Salary_Package- Up to 4-7 LPA #Address: Golf Course Rd, Sector 53, Gurugram, Haryana 122002 #company = TMC #Job_Description 1 Sales Targets Achievement -Meet the daily, weekly, and monthly sales targets 2 Margin or GOP Maintaining desired margins 3 Customer Acquisition & Retention Develop and maintain a pipeline of potential clients and retain customers for repeat bookings 4 Product Knowledge Product Knowledge and understanding of competitors products for effective customer interactions 5 Call Quality and Compliance Adhere to company scripts and guidelines during calls Conversion Rate Maintaining desired conversion rate to achieve the sales targets 6 Reporting and Documentation Maintaining sale reports and documentations 7 Customer Feedback Customer feedback for improving service quality and NPS

Dear Jobseeker, We are hiring at Shriram Automall india Ltd. Address: Shriram automall india ltd, DN2 Signet Tower, College More, sector 5, Bidhannagar, West Bengal. AREA MANAGER : ROLE ALLOWS YOU TO To develop and generate business by building the network of SELLERS from all Construction Company, Contractors, OEM dealership to source inventory in their AREA’s . Be able to take the lead to develop Construction Equipment buyer’s network individual small time contractors / construction company & support them in purchasing used Construction Equipment Irrespective of their Assigned Territory need to closely work with CFT Team of other locations for BUYER/ SELLER leads.Analyze the customer base to establish a common approach to retention and growth. Ensure effective customer engagement and satisfaction with amicable resolution of complaints. Shall directly drive all bulk deals personally. Shall direct, guide, mentor, supervise and evaluate the performance of the PMs CONSTRUCTION EQUIPMENTS segments constantly. Target achievement for self and team to be evaluated constantly at Automall & State Level both. AM and the team shall continuously coordinate with Demand team counterparts to ensure smooth disposal of sourced inventory through desired conversion / fulfilment of tagged stock. Shall mandatorily promote and pitch all services offered by SAMIL Group, both CORE (Physical & Online Bidding, Private Treaty or Negotiate Sale) and ALLIED (Parking, Valuation, Documentation, Repossession, Logistics, Insurance / Finance, White Labelled Solution) to new clients as part of business development initiative Shall directly drive all bulk deals personally Shall share desired MIS and performance evaluation reports with seniors and clients as per requirement within set timelines ((Daily/Weekly/Monthly) & keep strong vigil on assets parked at Automalls beyond 60 days and also collection pending greater than 90 days / bill generation as per TAT Shall mandatorily attend assigned client reviews whenever scheduled with all supporting data and MIS relevant for the meeting. YOU WILL BRING IN Experience of over 6 years in commercial vehicles sector Existing network of contacts in Construction Equipment segment with in the assigned territory. FUNNEL MANAGEMENT: Awareness of Brand , Generating leads, Building Prospects , Sales. SELLING SKILLS: Deal closing , Forecasting , Customer Relationship Management , Team building. LEADERSHIP SKILLS : Active Listener, Delegator, Conflict Management, Analytical and critical-thinking skills KNOWLEDGE : Construction Equipment segment and sector. You should be relentlessly driven to seek new business. Strong presentation, strategic thinking and closing skills. Competitive spirit , but never to sacrifice integrity to win business. Thanks and Regards Sampurna Bose HR: Kolkata Zone E: sampurna.bose@cartradeexchange.com www.samil.in